1. Matthew Stanley
1589 South Sable Boulevard, Unit A
Aurora, CO 80012
(303) 548-9867 jamesnovum@gmail.com
Professional Experience
Staples Advantage – Aurora, CO – Furniture Support Representative Jan. 2015 – Present
 Dealing with high-dollar valued orders and high-impact customers and resolving their issues in a timely
and effective manner
 Working with call center systems, including Avaya phones and the AS400 order entry software
 Communicating professionally to customers and management through email, phone, and chat
 Managing resources with Microsoft Office, including Outlook, Microsoft Excel, and Microsoft Word
Staples Advantage – Aurora, CO – Customer Service Representative Jan. 2008 – Jan. 2015
 Performed customer service and data entry for the Staples Advantage Aurora Contact Center, including
professional written and verbal communication with both customers and fellow associates
 Assisted coworkers with their questions, as well as helping with team-building through chatroom games
and fun activities
 Resolved real-time issues with both internal and external customers
 Shadowed with Senior Service Representatives and the Command Center to find ways to advance within
the company
Simon Property Group – Aurora, CO – Assistant Mgr. of Guest Services Mar. 2005 – Jan. 2008
 Fulfilled customer service duties for the Town Center at Aurora, owned by Simon Property Group, by
communicating effectively with customers and providing accurate information upon demand
 Assisted with managing a team of up to five individuals, and helped to ensure that the team was staffed and
scheduled appropriately
 Helped coordinate and manage center-wide events for customers and families
Education & Skills
 Acquired a Bachelor’s of Science degree in applied mathematics with a minor in computer science from the
University of Colorado on 12/13/14
 Well developed communication and presentation abilities, along with strong problem solving skills
 Experience working with and managing teams of several people
 3.920 cumulative grade point average
 Graduated with an Associate of Arts degree, magna cum laude, from the Community College of Aurora
Academic Honors
 Member of the Phi Theta Kappa and the Golden Key honor societies
 Recognized on the National Dean’s List and the President’s List through the Community College of Aurora

2. Matthew Stanley
1589 South Sable Boulevard, Unit A
Aurora, CO 80012
(303) 548-9867 jamesnovum@gmail.com
References
Bonnie Lawler
Team Manager, Staples Advantage Aurora Contact Center
777 South Sable Boulevard
Aurora, CO 80012
(303) 873-8304
bonnie.lawler@staples.com
______________________________________________
Michael Ferrara
Academic Advisor and Assistant Professor, University of Colorado at Denver
1250 14th Street
Denver, CO 80217
(303) 315-1705
michael.ferrara@ucdenver.edu
______________________________________________
Laura McDonald
High Touch Customer Service Representative, Staples Advantage Aurora Contact Center
777 South Sable Boulevard
Aurora, CO 80012
(720) 841-3867
laura.mcdonald@staples.com