1. ♦
Phone no: M +0905 – 2872964
Address: L7, B20, Hammerjaw
St, Deca Homes
Dumlog, Talisay
Email: aulabuga@yahoo.com
EDUCATION
B.A. in Psychology, University of the Philippines, Diliman, 2002
AWARDS & GRANTS
♦ Greenbelt Certified Lean Six Sigma
♦ Certified COPC High Performance Management Technique
♦ Top Operations Manager 2016 – entire TP Philippines
♦ Graduated with Honors in High School –St. Scholastica’s
Academy, 1997
♦ College Scholar –U.P. Diliman, 1998 to 2002
PROFESSIONAL EXPERIENCE
♦ 10 Years of Leadership Experience in Contact Center
Operation
TELEPERFORMANCE Philippines (2015 – Present)
TELSTRA International Philippines Inc. (2014 – 2015)
AEGIS PEOPLE SUPPORT (2006 – 2014)
o Major Accomplishments:
1. Responsible for a successful implementation of different
accounts and LOBs. Experienced with strategic
development and implementation of operating policies and
procedures that promotes highest standard of ethical and
professional conduct, excellent performance and happy
stakeholders.
2. Has initiated several process improvement programs that
help the business lessen attrition and improve Quality,
Efficiency, Revenue, Customer Satisfaction, Employee
morale using Lean Six Sigma Process and COPC High
Performance Management Techniques.
3. Has been successful with managing and enhancing client
relationships and effective partnership experience with
various support departments.
4. Has grown and developed leaders become successful Team
Leads, Coaches, Trainers, QA, Managers.
5. Strong background and exposure to other fields aside from
Operation such as HR, Training, and Process Quality.
6. Design Programs / Run Training for Customer Satisfaction
and Fraud prevention.
ANNABELLE U. LABUGA

2. ♦ 4 Years Experience in Human Resources & Training &
Development
BUDGET BUILDERS INC. (2004 – 2006)
TWIN OAKS FOODS CORPORATION (2002 – 2004)
Reporting directly to the COO & CEO
Oversee the entire HRD which covers the following KRA’s:
♦ Training and Development
♦ Recruitment and Manpower Planning
♦ Employee and Labor Relations
♦ Welfare and Benefits Administration
♦ Health, Safety & Security
♦ General Administrative Services; such as factory upkeep
and maintenance, etc
o Major Accomplishments:
1. Established the Due Process for Employee Discipline
2. Revised the Company’s Code of Conduct
3. Design and Conduct trainings on:
o Work Values & Attitude Formation
o Customer Service
o Six Sigma
L7, B20 DecaHomes, Dumlog, Talisay
Mobile Phone: 0920-9648540
E-mail
aulabuga@yahoo.com
alabuga@peoplesupport.com
ANNABELLE U. LABUGA