1. Jonathan McNeel
104 Ridgeview Lane
Georgetown, KY 40324
Jonathan.mcneel@gmail.com
Cell: 616-856-3995
I am a dedicated LTL professional with over 12 years’ experience in the transportation industry. I am a servant
leader who has been supporting the teams for Con-way/XPO Logistics and Holland Freight as a terminal manager
for almost 4 years. I am a result driven professional with ambition to improve culture and process through
continuous improvement and safe operations. I am a highly effective communicator and team leader that likes to
lead by example. I have superior customer service skills with a complete understanding of the internal and
external customer’s needs.
Core Qualifications
Safety Oriented
Customer Service
Staff Training & Development
Production Cost management
Process Implementation
ASTD L&D membership
Team Building & Leadership
Operations Manager
Lean educated
Professional Experience
Holland Inc – Lexington, KY 1/16 to Present
Terminal Manager
Manage Tier 3 service center of 85+ employees and over $1.5 million in monthly revenue. Worked in
congruence with the Union local to install process and safety measures for employees. Actively pursued
behavior based culture changes to promote a cleaner and safer work environment.
Selected Contributions:
 Reduction in loss time injury indemnities by 32%.
 Reframed bid structure to maximize efficiencies in our city operation
 Two 90 day celebrations for an accident free work environment
XPO Logistics – Lexington, KY 6/14 to 12/15
Service Center Manager
Manage a class 2 service center of 65+ employees and over $1 million in monthly revenue. Supported the
sustainment of the lean process across all functions. Engaged employees during a time of local union
activity. Coached up in coming supervisor staff to process and safe work environment. Manpower planning,
recruiting and discipline. Work shifts as necessary.
Selected Contributions:
 42% scorecard metric improvement in 6 months
 Reduction of terminal costs through operational efficiencies and proper staffing
 Managed to a 180 day accident and injury free streak
Con-way Freight – Erie, PA 12/12 to 6/14
Service Center Manager and Sales
Manage a class 4 service center, and the customers and the costs associated with it. Support and develop
the Leadership team to become change leaders. Support and contribute to the Lean and Voices and Values
teams to rally engagement and gain entry level Lean certification for the service center. Sales calls made to
support service center. Manpower planning, recruiting and discipline. Work shifts as necessary.
Selected Contributions:
 Introduced a fair and consistent employment of the Con-way Policy
 Launched and supported a successful lean journey at a location with high service rank
 Educated the scorecard and safety values to the entire team
Con-way Freight – Ann Arbor, Michigan 1/11 to 12/12

2. Jonathan McNeel
104 Ridgeview Lane
Georgetown, KY 40324
Jonathan.mcneel@gmail.com
Cell: 616-856-3995
Learning and Development Coordinator
Facilitate new supervisor training, new manager training and continuous learning for senior managers.
Manage projects for new training initiatives under the operations umbrella. Develop A3 documents,
standard work instructions and curriculum for Ops L&D.
Selected Contributions:
 Design and facilitate cascade training for large releases
 Design and facilitate webinars
 Sharepoint administration
Con-way Freight — Perrysburg, Ohio 3/08 to 1/11
Freight Operations Supervisor – Outbound, City Dispatch and FAC Coordinator
Supervise daily operations of a changing service center with a primary focus on efficiency and on time
performance. Provide leadership and direction to the city operation as well as the office staff and the
linehaul drivers. Control dock production and maintain a 9000 LB per man hour level while having a high
end on time rate to the Freight Assembly Centers.
Selected Contributions:
 Increased on time performance of Linehaul drivers to the FAC by 60%.
 Reduced overtime hours and increased production by realigning staff needs to our freight flows.
 Increased reweigh activity by holding drivers more accountable for their forklift scales.
Con-way Freight — Ann Arbor, Michigan 3/07 to 3/08
Linehaul Coordinator
Coordinate linehaul operations with the Freight Assembly Centers for an efficient and cost effective
operation. Compile data to generate reports to reflect the systems performance and defects. Trained
incoming employees to the department.
Selected Contributions:
 Integration on the complete country when Con-way became one homogenous unit.
 Introduced standard forms for reporting that were consistent in the Linehaul department.
Con-way Freight — Ann Arbor, Michigan 8/05 to 3/07
Maintenance Analyst
Orchestrated preventive maintenance for DOT approved equipment for 41 Con-way service centers.
Facilitated vendor agreements and pricing details. Reviewed invoicing and corrected discrepancies with
accounts payable. Part of the centralized maintenance team based in Ann Arbor.
Selected Contributions:
 One year cost savings to Con-way in excess of $500,000.
 Reduced the length of “out of service time” for equipment at these facility significantly.
 Quarterly leader award winner.

3. Jonathan McNeel
104 Ridgeview Lane
Georgetown, KY 40324
Jonathan.mcneel@gmail.com
Cell: 616-856-3995
Con-way Freight — Ann Arbor, Michigan 10/04 to 8/05
Pricing Analyst 10/04 to 8/05
Auditing, correcting and building bills for Con-way’s customers with a focus on accuracy and dependability.
Education
Bowling Green State University — Bowling Green, OH 8/96 to 5/02
Bachelors Degree in Interpersonal Communication
Minor in Psychology