Charles M. Hupp Jr seeks a position utilizing his strong management and leadership skills in customer service, logistics, and business. He has over 15 years of experience at UPS in senior customs brokerage and customer relations roles, where he supervised teams, trained new hires, prepared customs entries, and provided excellent customer service. He is proficient in Microsoft applications, UPS software, and holds certifications in accounting, restoration, and OSHA.

1. Charles M. Hupp Jr
285 Creekside Circle Ellabell, Ga 31308 Phone: (912) 659-8077 Email: chasz_us@yahoo.com
Summary: To secure a position with a company by utilizing my strong management
Skills and leadership in Customer Service, Logistics and Business principles.
Skills: All Microsoft applications and Systems.
UPS Software and Database. Word, Excel, PowerPoint, Access.
Professional Experience:
Senior Customs Brokerage Representative/Team Lead 2014-2016
UPS: Supply Chain Solutions, Savannah Ga. 2008-2016
Savannah, Ga:
 Work as a lead supervisor to a group of 8 by providing guidance and assistance in daily
functions in a fast paced Traffic Department.
 Training new hires to become customer customs broker reperesentives.
 Duties include but are not limited to prepared customs entries and forwarded freight to
designated locations. This may involve interface with international and domestic
carriers, overseas offices, and importers. Prepared Customs entries and follow-up with
the clearance process on all entries prepared. Communicate documentation
discrepancies to client and operations manager.
 Judgment and independent initiative is required to identify, adapt and apply approaches
to solve problems and to interpret policy. This position requires the ability to manage
several accounts, while providing excellent customer service, accurate and timely
submission of documentation to customs for delivery set up and dispatch. Work with
entry team processing Lowes shipments in GBS-CM and BOSS systems in a timely
fashion, work directly with Lowes Compliance Department to ensure OGA files and
spreadsheets are current and up to date.
 Directly responsible for all Post Entry, General Accounts and Lowes, Work directly with
Post Entry Team and Lowes to ensure all reports are processed and completed correctly
in PEMS. Work with Operations Supervisor to make sure workflow and processes are
being followed. Track and Trace Vessels to ensure we have timely vessel list to process
shipments.

2. Charles M. Hupp Jr Page 2
Customer Relations Group/Brokerage Rep III 2008-2014
UPS: Supply Chain Solutions, Middleburg, Oh.
 Validate or decline completed Power of Attorney forms based on UPS and Customs
Requirements. Once approved, customer brokerage accounts are set up in GBS-CM.
 Manage, assign complete and answer national inbound email requests.
 Audit and Record account set ups completed.
 Train and develop new employees on account systems and general processes.
 Create and update approved specialized rates by Revenue Management
Complete major and minor projects assigned by direct supervisor and manager.
 Service and work directly with Rockwell Automation and
Lowes compliance departments
 Attorney in Fact able to sign Customs documents on customers behalf.
Platinum Restoration Inc. Elyria, Oh Operations Manager 2004-2008
Park N’ Fly Inc. Cleveland, Oh Dispatcher 1992-2004
Assimilate Medical Billing. Cleveland, Oh Billing Clerk 1987-1992
Burger King Inc. Cleveland, Oh Cashier/Cook 1984-1987
Education: Harding Business College Associates Degree Accounting 1987
Certification: 2004 ASCAR Fire & Water Restoration Certified
OSHA Certified 2006
Committee and Awards:
Employee Engagement Committee for UPS United Way Committee 2011 to present.
Superior Achievement Award 2011, 2013 UPS, Customer Service Award UPS, 2010 & 2013.