1. Jeremy Lewis 513-535-6549 1jeremy.lewis@gmail.com
Insurance call center associate experienced at increasing bottom-line
profitability and customer retention through collaborative strategies and
ethics.
Experience – Customer Service Representative
American Modern Insurance Group/Midland - Amelia, OH
April 2004 to March 2015 - Claims Support - First Notice of Loss
- Volunteered to assist the AMIG Financial Institutions Division Optical Capture and Record team by matching
data and document scans, and navigating access across multiple high-profile vendors’ financial insurance
policies at a high-demand period for the company’s bottom-line growth. My contribution to the unit exceeded
the daily goals of 1088 documents per associate with little supervision at very high accuracy standards, in
addition to fulfilling critical mandatory overtime needs in the second and third financial quarters of 2013.
- Secondary associate for initial Commercial/Rental loss reporting and adjuster assignment in addition to First
Notice of Loss duties, then taking on the role as alternating primary associate since the spring of 2012 for the
purpose of mentoring new associates, and for retaining capability expectations within the unit.
- Successful First Notice of Loss claims associate, and mentor for new associate and company business partners
in over 500 federal emergency-level disasters, using programs including the Guidewire-based AM Claim system.
- Compiled and vetted an Excel-based nationwide contact list of Harley-Davidson dealerships and repair
facilities in mid-2006 to assist adjusters for motorcycle claims. The project was successfully completed and
distributed within 10 workdays with zero funding, in addition to primary and secondary duties.
February 2004 to March 2004 - Policyholder Services Rep 1
- High functioning inbound/outbound call center associate and mentor selected by management for a primary
specialty on First Notice of Loss claims and claim status calls for all lines of business based on previous
successes, while also providing additional assistance to associates with Billing, Inquiry, Agent/Partner
Assistance, Policy Change Requests, Policy Cancellation, and New Business rate/quote peak overflow calls.
September 2001 to February 2004 - Customer Service Rep 1
- Inbound/outbound call center agent noted for successfully capitalizing on extensive knowledge of company
guidelines and processes to deliver quick, real-time solutions with clients Billing, Agent/Partner Assistance,
Policy Change, First Notice of Loss and inbound rate/quote calls across property, casualty and warranty lines
of business.
Education
National Insurance Crime Training Academy – Des Plaines, IL
- Introduction to CPT Codes in Medical Billing Fraud - completed in August of 2015
- Catastrophe Fraud - completed in January of 2012
- Listening For Deception In Claims Interviews - completed in December of 2008
- Introduction To Insurance Fraud Investigation - completed in December of 2005
The Institutes - Philadelphia, PA
- AINS-21 - completed in December of 2003
- Intro to insurance - completed in May of 2003
AIC College of Design - Cincinnati, OH
- Associates Degree in Design and Illustration – completed in July of 1991
Clermont Northeastern H.S. - Owensville, OH
Accomplishments
- Over ten years of customer satisfaction and retention audits consistent at 90% or higher per month.
- Over 90% or better Customer Service Phone Time availability.
- Successfully handling up to and over 100+ calls daily, and well over 550+ calls monthly.
- United Way and Salvation Army donation contributor yearly since 2001