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Jan Chatan (Can Catan)
14 Exeter House, Watermillway, Hanworth, Feltham TW13 5NH
Tel: 07795 976258 or 0203 723 3007
Email: cancatan@hotmail.com
LinkedIn: https://www.linkedin.com/in/can-catan-3660721
Professional Profile
An experienced Office Administrator with strong customer service, data analysis & evaluation, planning &
organisation and multi-lingual capabilities, honed during a culturally diverse career involving leading corporates
such as Richmond Borough Council, HSBC and Lycatel. Engages effectively with customers and internal
stakeholders of all levels to understand requirements or handle queries, applies analytical skills to prepare
complex market analysis and complete the administration of surveys. Demonstrates technical acumen with
knowledge of Sage Level 1, Content Management Systems and Microsoft Office Suite to complete core tasks
aligned with challenging deadlines, and organises the scheduling of appointments, whilst playing a lead role
in the delivery of projects involving data manipulation using advanced Excel.
Key Skills & Core Competencies
Data Management/Analysis
Data Analysis & Evaluation
Data Manipulation
Analysis of Market Trends
Survey Preparation
Conducting Market Research
Business Administration
Market Research
Customer Relationship
Management
Project Management
Planning & Organisation
Change Management
Advanced Excel, Word, Access &
PowerPoint
Team Leadership
Content Management System
Event Management
Language & Translation
Multi-Lingual Translations
Career Summary
Jun 2016 to Date: Office Administrator, Richmond Borough Council (www.richmond.gov.uk)
 Primarily engaged to work closely with key clients including Teddington & Richmond Pools and handling
all enquiries, issues and completion of business administration tasks.
 Complete the basic petty cash accounting using Gladstone and utilise the Content Management System
to create, modify and publish digital content.
 Oversee the implementation of office procedures and processes. Act as a mentor to junior members of the
team, and assigned to special projects as required.
 Handle the daily administration deliverables and field telephone enquiries from clients. Process
memberships & registrations using MoveGB, and book/schedule appointment with Bookeo.
May 2015 to Jun 2016:Market Analyst, Language Recruitment Services (www.lrsuk.com)
 Primarily engaged to conduct market analysis on behalf of key corporate clients including Cummins and
IBM, conducting survey preparation and playing a lead role on translation projects.
Key Achievements:
 Completed complex market analysis relating to Turkish market for Cummins and IBM, acted as Turkish
Customer Representative https://turkey.cummins.com/wps/portal/turkey & http://www.ibm.com/tr/tr/.
 Prepared survey for Tonic Insight http://www.tonicinsight.com/ and drove political translation project for
the Audience Net Millennial Dialogue Turkey Social & Political Research Executive
http://www.audiencenet.co.uk/.
Aug 2012 to Date: Market Specialist and Technical Translator, Language Recruitment Services
 During this period, undertaken a number of assignments involving the conducting of market research and
data analysis on behalf of leading organisations and the completion of technical translations.

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Key Achievements:
 Completed business intelligence process to collage consumer perceptions and evaluate performance of
Shell Lubricant brands including Shell Advance and Shell Helix.
 Acted as Turkish speaking Market Researcher for International Field Research and used Dub Viewer to
arrange telephone surveys for The Linde Group. http://www.linde.com/en/index.html
 Utilised Caty System to schedule telephone surveys for Consultic under Business to Business studies.
 Conducted analysis of Turkish Customer market trends for bathroom products and assessed the use of x-
lite soft-phone, freeware communication software for use with VoIP telephone systems.
 Completed Philips Products Survey Translation Project set-up for the Turkish customers.
 Handled the English to Turkish translations of the customer related formal letters for international
companies such as Nesfit.
 Managed email translations for Freshminds customers http://www.freshminds.co.uk and delivered
Mavens Translation Project based on antiperspirant deodorant marketing adverts.
Other Relevant Contract Assignments:
Aug 2012 to Mar 2016: Game Tester/Interpreter (Contract), SEGA Electronics (www.sega.co.uk)
 Primarily responsible for the translation and testing of prototype games from English to Turkish including
identification of errors, spelling mistakes and bug tracking.
 Utilised Excel, The Translation Maintenance Tool ‘Devsuit’ and Test Track Client TTP. Provided technical
translations of PSVITA joystick commands and tested Turkish FM mobile versions.
Jun 2015 to Jun 2016: Market Research (Contract), RSM Research (www.rsmresearch.com)
 Primarily engaged to conduct B2B market research on behalf of leading companies such as HP and the
Citizens Advice Bureau.
 Completed Visa Europe opinion surveys for the high-rank bankers and business entrepreneurs in Turkey,
based on the C2B, SP or S2B.
Jul 2015 to Aug 2015: Data Analyst (Contract), Eurolondon – Matrizcx HSBC Data Management
 Primarily engaged to conduct detailed data analysis of all customer comments & complaints from Turkish
HSBC customers and collate the information within HSBC’s data scale http://www.hsbc.com/tr/eng/.
Jun 2015 to Jul 2015: Marketing Specialist (Contract), Finaccord (www.finaccord.com)
 Completed a number of research assignments relating to Turkey covering Travel & Motor Insurance,
Extended Warranties and Retailer Financial Services.
Apr 2015 to June 2015: B2B Telemarketer (Contract), Harte Hanks B2B Telemarketing
 Operated within EMEA Marketing and Partner Business Management Team and responsible for the active
promotion of virtualisation involving VMWare covering products, services and industry trends.
 Played a lead role in the dissemination of potential opportunities to Partners & Representatives.
Key Achievements:
 Succeeded in attaining VMWare VSP 5.5 Certification.
 Handled the follow-up of weekly emails and collated key data on prospects that contributed to Microsoft
B2B Sales Programme, and played a key role in B2B ‘Device Direct Proposal’ Programme.
April 2014 to Aug 2014: Turkish Customer Representative (Contract), Lycatel (www.lycatel.com)
 Appointed to Customer Care Department and responsible for handling of incoming calls from customers
from leading organisations such as Visa Europe, VMware, Lyca-mobile and Microsoft.
 Captured core requirements and documented using CATHY system, VMware Business Suit and other
customer representative database applications.
 Forged professional rapport with customers and contributed significantly to the proposal of alternative
solutions by consulting with management and collated feedback following resolution of issues.
May 2013 to Jul 2013: Game Tester/Interpreter (Contract), VMC Game Labs (www.vmc.com)
 Took ownership for the translation of prototype games from English to Turkish including the checking of
errors on web pages, involving the use of Excel and JIRA for defect tracking & management.
Earlier Roles:
11/2011 to 12/2011:
06/2011 to 06/2011:
07/1997 to 10/2007:
Game Tester/Interpreter (Contract), VMC Game Labs
Interpreter (Contract), Kingston University
Journalist, Lecturer & Microchip Engineer, Various Organisations

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Professional Qualifications & Training
 MPhil International Relations, University of Kent
 MA European Studies and International Relations, University of Kent
 BA (Hons) Economics and Politics, University of Kent
 Certificate in VMWare – VTSP 2015, Partner University
 Certificate in VMWare – VTSP-BC, Partner University
 European Computer Driving Licence: Level 3 Certificate in Microsoft Applications, Database (Access), The
WMC Camden College
 European Computer Driving Licence: PowerPoint, The WMC Camden College
 B00014 121302 Intro PHP and MYSQL & Apache and IT Related Courses, Richmond Business School
 European Computer Driving Licence: Excel Spreadsheet, The WMC Camden College
 European Computer Driving Licence: Data Certificate & BCS ECDL Extra (ITQ) – Level 2
 European Computer Driving Licence: Certificate in Microsoft Applications Level 2 –
Word/Excel/PowerPoint/Productivity
 Certificate in Management, Chartered Management Institute (CMI) – Level 3, Richmond Business School
 PGSE Social Research Methods, University of Kent
 Turkish A-Level (University of London)
IT Skills
 Apache Open Office, Libre and Kingsoft programs, Microsoft Office Suite (Word / Excel / Access /
PowerPoint / FrontPage) – Advanced
Personal Details
 Languages: Fluent in English and Turkish, Azerbaijani (Intermediate), German (Basic)
References are available on request