1. Maria Aparecida Mota Volpato
Brazilian , 48 years old, single
011-9 9348-6086
m_volpato@hotmail.com
Professional Profile
I am a professional dynamic and flexible. I love challenges and I am very easy to
handle and work in an environment under pressure and strong entrepreneurial spirit.
Very effective in interpersonal communication.
My goal is to grow, grow much. And grow. Seeking autonomy and power to make my
ideas happen through the development and viability of projects. I want to form or grow
a team already formed, multiplying and spreading knowledge already acquired, seeking
new knowledge and always be a process of evolution, channeling personal and
business gains, leveraging new business for the company and improving existing ones.
I want to make the responsibility to make the group an essential tool directly in the
process of growth.
The reasons to be looking for new opportunities with you give to the fact of feeling
under-utilized in my current role and area.
I am absolutely certain that my profile would be very well spent in your area and would
very much appreciate the opportunity of a final conversation with you.
Therefore, I make myself at your disposal, waiting for a touch shortly on your part.
Goal
I try to find activities with greater responsibilities so that I can further enhance my
knowledge thus improving the quality of services
Professional Experience
•Symantec do Brazil – from May/2012 to November/ 2016– Senior Technical
Account Manager
Manage client base of Enterprise clients and deliver World Class Service.
Respond to client inquiries and support requests via phone, email, web forum etc.
Maintain detailed documentation on client interactions.
Participate in onsite Executive Summary Meetings with Clients.
Manage client projects related to mergers/acquisitions and other high profile
projects
Produce Monthly Reporting for Clients on activity, configuration review and
presentation.
Monitor progress of implementation projects related to your Accounts.
Organize and facilitate client training.
Maintain relationships with internal and external clients.
Establish a strong relationship with individuals at all levels within the client
organization.
Help clients diagnose their needs and recommend services as appropriate acting
like an Altiris Administrator

2. Main products: Symantec Endpoint Management,
Symantec Endpoint Protection,
Symantec Endpoint Encryption.
•Siemens - from May/2008 to May/2012
(Large company - multinational (Germany) - in the services sector (other))
Support Analyst SR
Managing IT projects in the area to external customers and Change Manager for
Siemens and BASF.
Designing and administration for LANDesk and Altiris
IT Management using Altiris and LANDesk, documentation, and so on.
GM Brazil - Altiris(Resident)
BASF - LANDesk (Administrator)
VW Brazil - Altiris (Altiris Support Coordinator)
• LANDesk sofware - October/2006 of the May/2008
(Medium company - multinational (U.S.) - and computer technology in the segment)
Software Engineer
Project Management,
Supporting sales team like product presentation and POC-Prove of concept,
Support to customers during installation and doubts of infrastructure
•Oi-Telemar - from September 2004 to December 2004
(Large Enterprise segment engineering)
Sr Specialist in Telecommunications
Responsible for the SMSC platforms and support, installation and maintenance
(GSM products and PSA / MAR / SNMP / SMPP / SMSC and SS7).
Output of the company for family reasons.
• Altiris, Inc. - from October 2003 to August 2004
(Medium company - multinational (USA) - segment and computer technology)
Engineer Support
Support throughout the national territory of IT products-Altiris (Deployment Server,
Notification Server, carbon copy, inventory), product IT management
• Sequential Vocational-Technical Center - from May 2003 to August 2004
(Micro-enterprise segment services (other))
IT Coordinator
Coordination of teachers, content of the search for new materials and technologies
to be added to school curriculum.
• Logica South America - from February 2003 to June/2001
(Medium company - multinational (USA) - in the telecommunications sector)
Sr Systems Engineer
The functions are from installation to maintenance and support.
The system interacts with HLR's and MSc's from mobile operators that is
responsible for sending and receiving messages to mobile phones.

3. Setting links hpss7rmon, snmp and oracle
Experience in customer support in Brazil and Latin America, involving design,
installation and maintenance (Platforms TDMA, GSM and CDMA products and PSA
/ MAR / SNMP / SMPP / SMSC);
• Education
Complete higher education.
• Graduation
Technologist in Processing Data, Faculty of Administration and Computing (December,
1990) - completed.
Telecommunications Engineering, National Institute of Telecommunication -
interrupted.
• Post Graduate - MBA
MBA in Telecom-services, Fluminense Federal University (October/2006) - completed.
• Complementary Courses
PSDM - Problem Solving and Decision Making, Siemens (March/2010) -
completed.
Skill of Negotiation and Interpersonal Relationships - Feb/2010, OBI Consultants
(February/2010) - completed.
CCNA - Interconnecting Cisco routers, NTI (May/2006) - completed.
CLA-Certified LANDesk Administrator (version 8.8)
CLE - Certified LANDesk Engineer (version 8.8)
ACP-Altiris Certified Professional: Notification Server / Server Deployment
Altiris Customization – VW – Wolfsburg – Germany -2011
SEP – Installation and administration - 2015
Symantec Endpoint Management 8.0
COMPTIA Security Plus + - on a way
Languages
Spanish: basic reading, writing and conversation.
English: fluent reading, writing, fluent conversation.