Hagar Adel Mohamed Sabry is seeking a challenging role to build on her technical skills. She has a bachelor's degree in Information Technology from Cairo University and is CCNA certified. She is currently a customer service analyst at ITS, where she answers customer calls, resolves issues, prepares reports, and trains customers. Previously she did freelance work on an LMS website. She is fluent in French, English, and Arabic and has skills in programming languages like Java, C/C++, and web technologies.

1. Hagar Adel Mohamed Sabry
Address:49 El Heinedy st Madkoor El Haram
Phone: (+202) 35615569 (Home) / Cellular: +2 01003370656
E-mail: hagarsabry93@gmail.com – hagar.adel@its.ws
Objective
 Looking to build my extensive range of technical skills with in a suitably challenging
role.
Education
2015: faculty of computers and information- Cairo University
o Major: (IT) Information Technology
o Minor: (DS) Decision Support
GPA: 2.75
Graduation Project grade: A+
2013: CCNA certified (CISCO first semester certificate)
2010-2011: High School (GSEC) at Lycee El-Haram –French Language School.
Training and Employment History
 ITS: Customer service analyst – currently.
- Answering customer calls (reporting issues)
- Resolving client issues ( Microsoft issues – user account management )
- Preparing documentation (Daily reports - customer reports - excel based
reports).
- Training customers ( new joining customers need training for using our system
and how to contact us and raise tickets through our web application)
- Troubleshooting windows problem (VPN – IE – Lync – Skype – Microsoft
office).
 SMACRS: Freelancing project ( LMS website for universities- used
methodologies ‘’ GFS – Primefaces – Java –CSS ‘’.

2. 
Projects

 1st year: Hang man - Snake
 2nd year: Code similarity detector – PHP and HTML projects
 3rd year: Gomoku - DES – AES (security projects) - Simple hardware projects
 Graduation Project: My graduation project idea is a robotic car which you can control
using a simple mobile application. Give it a track or control it freely when it reaches the
specific destination you can control a camera attached to the car to take photos in the
four directions and send back those photos to your mobile.
Link to the project: http://egyrob.com/contentsTour.php?ID=37
Student Activities
SCCI ( Students Conference On Communications and Information): participant (2011-2012)
Languages
Perfect command of spoken and written French, English and Arabic.
2007: Prepared for the international diploma for studies in French DELF A1.
2008: Prepared for the international diploma for studies in French DELF A2.
2009: Prepared for the international diploma for studies in French DELF B1.
Computer and Programming Skills
 Basic Java Programming Skills, Assembly Language Programming.
 ICDL
 C/C++ and C Sharp
 Object Oriented Programming
 Matlab
 Arduino
 SQL
 HTML
 Web development PHP
 Javascript
 Windows 2003 server, Windows XP

3. Personal Skills
 Ability to work on own initiative as well as being part of a team.
 Able to work under pressure.
 Good communication skills.
 Good presentation skills.
 Hard worker.
 Fast learning.
 Able To Prioritize And Respect Deadlines
 Energetic
 Creative
Personal Information
 DOB: 19/12/1993
 Marital Status: Single
 Nationality: Egyptian/ French.
Portfolio on Request  Available for Relocation