1. Curriculum vitae
PERSONAL INFORMATION Anett Gregó
16/A 2/8 Jázmin utca,, 1083 Budapest (Hungary)
(+36) 20/2638934
gregoanett@gmail.com
WORK EXPERIENCE
EDUCATION AND TRAINING
PERSONAL SKILLS
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POSITION Team Leader
21/11/2011–30/01/2012 IT Service Desk Agent (English,German)
IT Services Hungary, Debrecen (Hungary)
- always in contact with the customer
- maintenance and producing trouble tickets
- recognize and categorize the problems
- monitoring the system
29/10/2012–Present Service Desk Analyst (English,German)
Tata Consultancy Services, Budapest (Hungary)
- create and update tickets
- monitor the ticketing tool (Remedy 8.1)
- helps to resolve general IT issues (if possible) within SLA
- have a great relationship with the users and next level agents
- create daily and monthly reports, maintain and update reports ( mostly in excel)
- look out for the colleagues in the group, remind them and help them (if needed)
- keeping contact with our customers and providers in English and German language
- providing professional support between relevant department
- opening, handling and tracking of incident
- solving simple service requests for the customers
- helps to understand the TCS trainings and the training modul
- daily usage of Lync,Outlook and Office
2009–2011 English and German Business Communication diploma
University of Miskolc, Miskolc (Hungary)
Mother tongue(s) Hungarian
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English C1 B2 B2 B2 B2
German B2 B2 B1 B1 B1
Levels:A1 andA2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages

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Communication skills - good communication skills gained through JobFairs and daily work experience
- excellent contact skills gained through HR Catalyst activities, AIP activities, JobFair, CSR activities
and daily work
Organisational / managerial skills - organised personal schedule
- managed a team of three
- maintaining and updating the TCS trainings (ITIL for example) for more than 25 people
- proper time management
- good at planning ahead
Job-related skills - good communication ( JobFair and CSR activities helps to develop it a lot)
- easy to approach
- good at teamwork
- always looking for the best resolution
- patient
- work oriented
Digital competence SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problem
solving
Proficient user Proficient user Independent user Independent user Independent user
Digital competences - Self-assessment grid