Andrea Albus has over 15 years of experience in customer service and sales. She has an Associate's degree in Criminal Justice from Kaplan University, graduating summa cum laude. Her experience includes positions in supply chain management, customer relations, and coordinating home healthcare equipment. She is proficient in Microsoft Office, Six Sigma Green Belt certified, and has experience with SAP and Lotus Notes.

1. ANDREA ALBUS
226 West Park Lane, Waterloo, Iowa 50701
319-269-1372
andrea.albus@yahoo.com
SUMMARY OF QUALIFICATIONS
Seasoned professional with over fifteen years of Customer Service and Sales experience. Broad
educational background in Criminal Justice. Dedication to exceeding expectations and producing
outstanding results.
EDUCATION
Kaplan University, Cedar Falls, Iowa May 2010
Associate of Applied Science: Criminal Justice
 President’s List
 Dean’s List
 Student Ambassador
 Criminal Justice Club- Vice President
 GPA 3.97 Graduated Summa Cum Laude
SKILLS/CERTIFICATIONS
 Microsoft Office (Word, Excel, Outlook and PowerPoint)
 Six Sigma Green Belt (February 2007)
 Institute for Supply Management
 SAP and Lotus Notes
PROFESSIONAL EXPERIENCE
VGM, Waterloo, Iowa August 2010- June 2015
Reauthorization Specialist
 Work with Case Mangers & Adjusters on Worker Compensation Claims
 Obtain prescriptions and LMN from Doctor Offices
 Work with dealers of durable medical equipment to continue service
 Obtain authorization from Case Mangers & Adjusters and provide this information to the dealer
 Work with patients to make sure the durable medical equipment is meeting their needs
VGM, Waterloo, Iowa August 2010- November 2014
Home Modification Coordinator
 Verify/obtain benefits authorization for items or services needed
 Coordinate evaluations and installation of home and vehicle modifications
 Knowledge of contract specific guidelines
 Identifies and resolved service issues
 Ensures orders are setup with accurate codes, quantity, and pricing
John Deere Waterloo Works, Waterloo, Iowa April 2010- August 2010
Supply Management Planner October 2007- September 2008
 Utilize SAP to expedite parts from the supplier to line side
 Manage approximately 1700 parts from the Service Parts Operation Project
 Work Missing Parts Report daily to expedite any and all hot or urgent parts
 Responsible for covering PDC requests
 Utilize Achieving Excellence to rate supplier’s delivery performance
 Provide customer service to suppliers

2. Bossard North America, Cedar Falls, Iowa November 2006- August 2007
Customer Relations Manager, Inside Sales
 Liaison to Bossard’s largest non-John Deere account Briggs & Stratton
 Analyze cost and quantity of parts needed for Briggs & Stratton
 Place quotes and orders to provide optimum benefits for the customer and company
 Communicate with several departments to problem solve and to ensure the customers’ needs are
being met
 Provide customer service
Grainger Industrial Supply, Waterloo, Iowa October 1999- November 2006
Customer Sales Specialist
 Utilize SAP to enter and track customer orders, quotes, and invoices
 Key contact on a specialty line for all Black & Decker Dewalt service centers
 Optimized first call resolution by monitoring and developing co-workers
 Maintained a development plan that included setting and meeting goals

3. ANDREA ALBUS
266 West Park Lane, Waterloo, Iowa 50701
319-269-1372
andrea.albus@yahoo.com
REFERENCES
BUSINESS REFERENCES
Jenna Rance
Supervisor Complex Care-VGM
Phone # 319-239-6091
Gia Duke
Supply Base Manager-John Deere
Phone # 319-292-7329
Steve Prostinak
Sales & Marketing Manager- Bossard
Phone # 262-224-2577
Niki McDermott
Work Force Analyst-Grainger
Phone # 319-215-7926
PERSONAL REFERENCES
Stacy Albus
Account Technician- Black Hawk County Auditors Department
Phone # 319-404-4636
Lynnette McDonough
Instructor MCJ- Kaplan University
Phone # 319-243-2901