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  1. 1. LAURA SOUNTRIS 655 Crystal Springs Dr.  Lexington, SC 29073 803.360.8817  CUSTOMER SERVICE MANAGER High-performing, energetic customer service specialist with more than 10 years of experience ensuring client satisfaction, supervising team members and employing lean manufacturing practices. Strong communication skills, ability to multitask and set priorities. Safety orriented. CORE COMPETENCIES  Relationship Management  Client Interaction  Supervision & Leadership  Staff Training  Service Delivery  Lean Manufacturing  Quality Control  Shipping & Receiving  Commercial Driving  Read Blueprints  Electrical Wiring  MS Excel EXPERIENCES AND ACHIEVEMENTS INDEPENDENT CONTRACTOR, Lexington, SC. Current Freight Broker Specialist Deliver exemplary customer service through continuous telephone interaction with customers and/or drivers to ensure timely, cost-effective shipping of products. LINE EQUIPMENT TEST LAB, W. Columbia, SC 2004 – 2014 Supervisor Inspected PPE equipment for linemen, beginning as a quality control technician and promoted to supervisor after two years. • Tested A/C that ran up to 40,000 volts of current • Trained staff to run machines • Planned and coordinated work assignments • Improved quality and productivity • Performed annual employee reviews • Employed strong communication skills and lean manufacturing concepts U.S. EXPRESS, Chattanooga, TN 2003 – 2004 OTR Truck Driver Team driver, delivering loads to customers safely, on time with no damage. Prepared and submitted daily logs of deliveries. SQUARE D COMPANY, Hopkins, SC 1992 – 2002 Wiring Technician Wired PLC units, read blueprints, and practiced lean manufacturing concepts. Delivered customer service. • Collaborated with engineers on placement of relays and wire routing to ensure quality. • Worked with testers to correct wiring problems with units for faster completion. EDUCATION Certificate, Freight Broker/Agent, USC, Sumter, SC, 2014 High School Diploma, Sumter High School, Sumter, SC, 1984l