Scott Michael Smith And The Spirit Of Hospitality Letter, March 27, 2007
Aloha! Sawadee Krub, and Hello,
Thank you for taking the time to look at these training and staff development programs
and seminars targeted specifically for your hospitality staff here in Thailand.
I can energize your staff with “The Spirit of Hospitality”. Gone are the days of the
outdated “service mind” mentality. Let us aim higher and exceed expectations every
Service in our industry is becoming a lost art. The enhanced Spirit of Hospitality
program offers the latest training strategies to deliver 21st century exceptional service.
It will empower all employees to strive for service excellence and create memorable
I can help the kitchen staff discover the “Joy of Cooking Western Dishes”, and share
with the Chef resources that will make the job easier. I have worked as owner and
manager of many hospitality businesses in some of the top tourist destinations in
America for over 20 years.
I have been teaching hospitality and tourism courses in Thailand for the past five years
in addition to completing my studies and receiving a Master of Business Management-
Tourism Management (MBA-TRM)- at Assumption University-Bangkok.
I have a passion for teaching, training, and staff development. I can develop training
programs tailored specifically for your staff, beginning with the very important “New
Staff Orientation” seminar that is often overlooked.
All seminars are in English and designed for a Thai audience. Presentations and
training are available with a Thai native speaker. I look forward to working with you to
develop a dynamic program or presentation that will be used by your property in the
Thank you for your time,
Scott Michael Smith
presented by Scott Michael Smith
The Spirit of Hospitality - Delivering Quality Guest Service
Service is the spirit of hospitality, and the enhanced "Spirit of Hospitality" training program from
Educational Institute of the American Hotel & Lodging Association shows employees how to provide
the kind of service that builds guest loyalty and increases occupancy.
Spirit of Hospitality featuring Delivering Quality Guest Service showcases:
• Tips for improving service quality
• Skills for exceeding guest expectations
• How to handle guest complaints effectively
• Five simple steps for delivering quality guest service
• Employee motivational techniques
• Testimonials from experienced industry employees and sample scenarios
Going the Extra Mile-
Front Desk Training Seminar will increase
the service skills of your front desk employees and the efficiency of your
property with this comprehensive program that covers the full range and
scope of front desk service skills such as reading guests, dealing with
challenging situations, check-in/check-out, and guest security.
Supervisory Skill Builders
Supervisory Skill Builders is a nine workbook modular series, designed in a unique structure and tailored
specifically for your property. Sessions include:
• You as a Supervisor
• Staffing and Scheduling
• Handling Problems and Conflict
• Motivation and Team Building
• Improving Employee Performance
• Time Management
• Improving Communication
• Conducting Orientation and Training
The workbooks provide a case-study approach to learning the skills; the videos summarize each
workbook lesson, thus enhancing retention. The seminar explains each concept in detail.
“You lose your staff their first week. It may
take them several months to leave, but you lose
them the first week.”
-Kevin M. O'Hagan
Menam Riverside Hotel
Are you happy with your employee orientation/development programs?
___ “Spirit of Hospitality” Seminar
___ “Going the Extra Mile” Front Desk Training Seminar
___ “Supervisory Skill Builders” Seminar
___ Developing an employee orientation program
___ English Language Skills (ELS) development program
___ Other (Seminars, Speeches, Culinary training, Consulting, Etc.)
Fees vary due to a variety of factors:
Length of presentation - Speeches vary from 30 to 90 minutes. Workshops vary from
3-6 hours to several days and training courses can last for months or years.
Preparation and research - Some presentations are standard while others may require
hours or days of preparation work.
Special Rates for Skalleagues
Telephone: +66 (0) 89 230 7987, Fax : +66 035 323 949
E-mail: email@example.com or firstname.lastname@example.org