Scott Michael Smith And The Spirit Of Hospitality Letter, March 27, 2007


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Scott Michael Smith And The Spirit Of Hospitality Letter, March 27, 2007

  1. 1. Aloha! Sawadee Krub, and Hello, Thank you for taking the time to look at these training and staff development programs and seminars targeted specifically for your hospitality staff here in Thailand. I can energize your staff with “The Spirit of Hospitality”. Gone are the days of the outdated “service mind” mentality. Let us aim higher and exceed expectations every time. Service in our industry is becoming a lost art. The enhanced Spirit of Hospitality program offers the latest training strategies to deliver 21st century exceptional service. It will empower all employees to strive for service excellence and create memorable guest experiences. I can help the kitchen staff discover the “Joy of Cooking Western Dishes”, and share with the Chef resources that will make the job easier. I have worked as owner and manager of many hospitality businesses in some of the top tourist destinations in America for over 20 years. I have been teaching hospitality and tourism courses in Thailand for the past five years in addition to completing my studies and receiving a Master of Business Management- Tourism Management (MBA-TRM)- at Assumption University-Bangkok. I have a passion for teaching, training, and staff development. I can develop training programs tailored specifically for your staff, beginning with the very important “New Staff Orientation” seminar that is often overlooked. All seminars are in English and designed for a Thai audience. Presentations and training are available with a Thai native speaker. I look forward to working with you to develop a dynamic program or presentation that will be used by your property in the future. Thank you for your time, Scott Michael Smith
  2. 2. presented by Scott Michael Smith and the The Spirit of Hospitality - Delivering Quality Guest Service Service is the spirit of hospitality, and the enhanced "Spirit of Hospitality" training program from Educational Institute of the American Hotel & Lodging Association shows employees how to provide the kind of service that builds guest loyalty and increases occupancy. Spirit of Hospitality featuring Delivering Quality Guest Service showcases: • Tips for improving service quality • Skills for exceeding guest expectations • How to handle guest complaints effectively • Five simple steps for delivering quality guest service • Employee motivational techniques • Testimonials from experienced industry employees and sample scenarios
  3. 3. Going the Extra Mile- Front Desk Training Seminar will increase the service skills of your front desk employees and the efficiency of your property with this comprehensive program that covers the full range and scope of front desk service skills such as reading guests, dealing with challenging situations, check-in/check-out, and guest security. Supervisory Skill Builders Supervisory Skill Builders is a nine workbook modular series, designed in a unique structure and tailored specifically for your property. Sessions include: • You as a Supervisor • Leadership • Staffing and Scheduling • Handling Problems and Conflict • Motivation and Team Building • Improving Employee Performance • Time Management • Improving Communication • Conducting Orientation and Training The workbooks provide a case-study approach to learning the skills; the videos summarize each workbook lesson, thus enhancing retention. The seminar explains each concept in detail. “You lose your staff their first week. It may take them several months to leave, but you lose them the first week.” -Kevin M. O'Hagan General Manager Menam Riverside Hotel
  4. 4. Are you happy with your employee orientation/development programs? Name: Title: Property: E-mail Address: Phone number: Interested in: ___ “Spirit of Hospitality” Seminar ___ “Going the Extra Mile” Front Desk Training Seminar ___ “Supervisory Skill Builders” Seminar ___ Developing an employee orientation program ___ English Language Skills (ELS) development program ___ Other (Seminars, Speeches, Culinary training, Consulting, Etc.) Fees vary due to a variety of factors: Location - Length of presentation - Speeches vary from 30 to 90 minutes. Workshops vary from 3-6 hours to several days and training courses can last for months or years. Preparation and research - Some presentations are standard while others may require hours or days of preparation work. Special Rates for Skalleagues Telephone: +66 (0) 89 230 7987, Fax : +66 035 323 949 E-mail: or