1. VICKY SINGH
Contact No:+91 9986660122
E-Mail id: vicky.singh@accenture.com
#28, 3rd. cross, KrishnaLayout,Hulimavu,Bangalore-560076, India
LinkedIn: - https://www.linkedin.com/profile/view?id=161515537
Professional Snapshot
SERVICES INDUSTRY- TEAM LEADER/ SENIOR REPORTING ANALYST
Accomplished Team Lead and analyst offering 8+ years of experience with Accenture, the world’s leading
service industry which includes progressive roles by supporting leading MNC’s like AT&T, LPL Financial,
Acosta and ABinBev(Labatt). Broad-based business acumen; rare blend of analytical skill, technological
acumen, and management capabilities.
Innate talent for leveraging technology and automation to eliminate inefficiencies and optimize use of
available information – freeing time to pursue larger-scale issues.
Key Contribution Areas:-
Database and ID SLA Management Process Reengineering
Clients Calls Information Management Automation Team Management
Trending and root cause Analysis (Pareto/ Fishbone using 80/20 rule)
Work Experience:-
Accenture Service Private Ltd. (April 2007 – Present)
A results-oriented professional with over 8+ years' in Reporting and metrics analysis, Service level agreement
(SLA), Automations, Operations Control, Quality Management, Process Management, Customer service and
Technical support , Training & Development.
Currently designated as “Team Lead”. We do complete extraction of data and prepare and send dashboard to
our client/stake holders. We are also involved in data analysis and automation.
Current Role:-
(MeasurementandReporting SeniorAnalyst/TeamLead)
 Analyze designated performance measures/reports including financial, Logistics, Inventory, Sales
and operational metrics using tools like SAP, Cognos, Kalido,Excel etc.
 Perform root cause analysis (for example customer satisfaction surveys) where required.

2.  Work with other functional teams to access/ understand data to be analyzed and identify process
improvement opportunities.
 Generating reports pertaining to overall business and arriving at logical deductions to model data to
portray exact information required,
 Data projection ability (using right methodology to show the information)
 Understand the new requirements and create simpler Templates and Automating and simplifying the
existing or repeated work.
 Proficient in documentation & presentation, Data analysis and competent knowledge in VB and SQL
in service Industry
 Deftness in managing & motivating teams for running successful operations & extensive experience
of developing procedures, service standards & operational policies for business excellence.
 Handling a team of 8 analysts to run the business as per the contract with the client.
Achievements: -
 Automation Projects: -
Applying my VBA knowledge, I have automated 13 repeated MS Excel activities for 6 different clients
of Accenture which help them to save 2600$ Quarterly.
Using MS-SQL, I have simplified and automated 11 activities for 3 different clients of Accenture which
help them to save 1500$ Quarterly.
 Project Transitions:-
Jan 2012-July 2012 - I was part of remote transition team from Accenture. As per the requirements
from Acosta client (US), I have created set of procedures and templates which was signed off by the
client with appreciable manner.
Feb 2015 - April 2015 (Business travel) - I was part of transition team from Accenture and have
travelled to Jaguariuna, Brazil on Work Permit for 2 months to transition entire InformationCell
activities to setup Global Business Center in India for “Anheuser Busch in Bev” client (American
Brewer Company), which was successfully completed.
The Key Deliverables as a WFM Analyst: - (2007-2012)
 Improve Operations Commitment by proactively & effectively managing client relationships for
retention and growth.
 Co-ordinate and analyze operational and service management metrics and reports.
 Responsible for creating and providing functional and operational reports to executive management.
Manage by site allocations, communicate with Operations daily regarding staffing needs/strategy.
 Creating consistent methods for trend analyzing and reporting metrics.
 Identifying deficiencies (tools, metrics and reports) and recommending solutions.
 Coordination with Project Managers and Clients for better improvement of Process.
 Managing ID concerns and Database for different projects and Depts without any error.

3. UCIL Kalldesk:
Customer Interaction Executive (Mar 2006 - Feb 2007)
It is software and IT services company catering to clients globally, having its Development Center in India.
Responsibilities and deliverables
. Interacting by phone with the customers to solicit order for services or goods.
. Requesting purchase of Cell phones with yearly subscriptions
. Communicating private individuals or businesses by phone for various purposes.
. Describing products and services, responding to questions, and obtaining customer information.
. Entering data and maintaining database of existing customers or potential customer’s.
Reporting Tools and Automation Knowledge:
 PowerPoint presentations – Expert
 MS Excel - Expert
 SAP - Intermediate
 VBA - Intermediate
 MS SQL – Intermediate
 Cognos - Beginner
EDUCATION
Academic Qualification:
. Bachelor's degree in Business Administration from Punjab University, Chandigarh in 2005.
. Passed Senior Secondary High School from CBSE Board in 2002.
Technical Qualification:
. One year computer diploma Certification from NIIT (GNIIT).
. Computer accounting course on Tally and ACE
PERSONAL DETAILS
Date of Birth: 22 - Feb - 1984
Language Known: Hindi, English and Punjabi