1. Curriculum Vitae
Sahil Khan
Contact No: - +91 - 9313202642,
khan.sahil.khan05@gmail.com
 Analyzing for assessment of Quality details by using Pareto Charts
 Maintaining & Reporting various Errors(Defect)Analysis in Excel by performance Tracker(
Daily, Weekly, biweekly& Quarterly)(Through Column Chart, line Chart, Pareto, box plot &
other Measurements)
 Show the Monthly report by using Column Chats & line Charts through using Secondary Axis.
 Working with Genpact as senior process Associate since 2009
 Working with Genpact as process trainer since 2012.
 Working with Genpact as MIS Resource since 2013.
 Delivering process trainings & refreshers.
 Interacting with customers for process related clarifications on weekly call twice in a week.
 Reporting & managing reports of Hourly & Daily Production details of teams which look after by
Manager& Client.
 Customer calls interaction twice in a week operation & Training call
 Preparing MIS for team and other team at shop level (CEO level)
 Participating in Quality/ Process Improvement/ Special Projects, Trainings & Cross Trainings.
An astute professional with 6th years of proven success in handling various solutions such as Insurance MIS,
Reporting, Dashboard etc... Presently working with Genpact BPO Pvt. Ltd.
 Good command on Ms Excel & Data Analyzing.
 Process excellent knowledge of on over all insurance functions of Process Production, Quality Assurance,
and Process Scheduling & MIS Reporting.
 Well versed with resolving problems related to Report Analyzing &Quality.
 An excellent communicator with good analyzing and problem solving skills.
 Marinating and creating MIS Process Tracker for Audit and other process to utilize their PD.
 Working with our Domain experts for all procedures standardization ideas for all down
Stream processes of business
 Working as a SME on one of the touch time reduction project for clients
 Tactical planning & analyzing for assessment of Quality details to achieve planned targets
Area of Exposure / Expertise
Deliverable Reports
Since June, 2009 Senior Associate Genpact BPO Ltd.
Analytical Skills

2.  Ensuring the Service Level Agreements & Turnaround Time with business areas are met with highest
degree of customer/employee satisfaction.
 Reporting weekly / monthly Defects& feedback reports in Excel Matrix.
 Maintaining & Reporting various Errors (Defect) Analysis of FTEs in Excel by performance Tracker
(Daily, Weekly & quartile) (Through Pareto & other Measurements).
 Mentored the team of 6 associates & assured to meets our Service Level Agreements
 Got spot award in 1st six months for best performance in highly required day.
 Got Elite award for best performance in whole quarter.
 Got spot award for preparing process manual in Excel matrix.
 Got Ramp (Extra Miller) award for preparing & maintaining various process’s MIS.
 Got Operational excellent award for best Production, Quality, and Process improvement projects
(Client Appreciated).
 Green belt trained for Quality Six sigma projects. Working on various projects.
 Have been driven class room excel Training in Process, out of process through shooting mails after
training
 Lean Certified
 Consistence got Performance Awards in 2012, 2013 & 2014
 Bronze award for Trained new hires in 2012, 2013,2014
 Diploma in Computer & Software Technology (Comfortable with MS-Office, MS Excel, MS
Word, Power Point etc and basic knowledge of Macro).
 Graduation from Choudhary Charan Sing University
 Higher Secondary (Standard 12th)- Science-2004
 Senior Secondary (Standard 10th), 2001
Date ofBirth : - 05th
Aug 1984
Address : - Makki Sarai Shahdra 110032
Father Name : - Saleem Khan
Marital Status : - Married
Gender : - Male
Nationality : - Indian
Language Known : - Urdu, Hindi, English (Read, Write and Speak)
(Sahil Khan) (Date)
Achievements
Academic Credentials
Personal Information