4. Objectives
Discussing about the overview of ED organizatioin including:-
EM human resources,
Emergency drugs
Equipments
Discuss about the types of communication, barriers and
strategies to improve communication.
Discuss about documentation, characteristics of good recording
and advantages of clinical documentation.
5. Outlines
ED organization
Major determinant spaces in ED
Classification of treatment areas
EM equipments & drugs
Communication
Clinical documentation
9. Emergency Department Organization
‘The emergency department(ED):
is the dedicated area in a hospital that is organized and administered to
provide a high standard of emergency care to those in the community who
perceive the need for or are in need of acute or urgent care including
hospital admission’ (ACEM, 2001:2).
is a core unit of a hospital and the experience of patients attending the ED
significantly influences the patient journey and the public image of the
hospital (ACEM, 2007).
Therefore, it is important for all emergency staff to leave a positive first
impression with the patient and their family and friends.
Emergency care is a recognized nursing specialty.
10. Design and Function of the ED
The major functions of the ED is to:
Receive
Triage
Resuscitate
Stabilize
Diagnose and initially treat, and
Promptly transfer patients.
11. Design and Function of the ED
The major functional areas of the department may be divided
broadly into:
Entrance/reception/triage/waiting.
Resuscitation area.
Acute treatment area.
Consultation area.
Staff/amenities area.
Administration area.
12. ED Organ…
In addition to clinical areas, emergency
departments require facilities for the following
essential functions:-
Teaching
Research
Administration
Staff amenities
13. ED Human resources
Emergency physicians
Emergency Residents
Medical and Surgical Residents
Emergency Nurse practitioners
BSc nurses
Security guards
Cleaners
Porters/patient assistants
Oxygen technician
14. ED Organ….
MAJOR SPACE DETERMINANTS
Space determinants revolve around the major
functional areas of the department.
Ambulance and ambulatory entrances
Reception/Triage/Waiting area
Resuscitation area
Acute Treatment Area (of non-ambulant patients)
Consultation Area
15. ED Organ….
MAJOR SPACE DETERMINANTS
Staff Workstations –staff working area which
may contain desk top computers.
Administrative Area
Procedure Room(s)
Pharmacy/Drug Preparation/Store
Isolation Room(s)
Decontamination Areas
16. ED Organ…
MAJOR SPACE DETERMINANTS
Tutorial Room/Teaching Areas
Storage of Different Machine
Clean and Dirty Utility
Shower/Bathroom/Toilets
Staff Rooms – staff resting room.
Cleaner's Room
Emergency Services Lounge
Diagnostic Areas Medical Imaging Unit/Laboratory Area
ED Short Stay/Observation Area – Ward A, B, C.
Circulation Space
17. ED Organ…
Majority of EDs are comprised of the
following functional areas:-
Entrance/Reception/Triage Area
Resuscitation Area
Acute Treatment Area
Consultation Area
Staff/Amenities
Administration Area
18. Physiological Monitors
Each Acute Treatment area bed should have access to a
physiological monitor.
Physiological monitoring equipment ideally should be
central in resuscitation and acute areas.
Monitors should have printing and monitoring
functions:-
Cardiac monitor – to diagnosis and monitor vital functions
ECG machine
Defibrillator
NIBP/BP Apparatus
Pulse oxymetery
Thermometer
19. 1. Reception
The Entrance/Reception/Triage area is the
focus of initial presentation of the patient in
the hospital.
The Administration area should be accessible
to the clinical areas but should not impair the
clinical function of the department.
21. 2.Triage
Patients may present self-referred or via emergency
services (ambulance, police etc.).
All patients should be triaged through a single
point/entry point.
The aim of triage is to "sort" patients in order to;
provide optimum care consistent with their medical need
and
ensure the efficient utilization of the available resources
There is a close operational relationship between Triage
and reception.
Patient to the triage – for Stable patients
Triage to the patient –if the patient is Unstable
22.
23. 3. Treatment Area
Patients may be directed to:-
Resuscitation Area
Acute Treatment Area
Procedure room
Consultation area
Medical Imaging
Waiting Area
24. a) Resuscitation Room
If the early severity index is greater than 5,
dispose the patient into resuscitation room by
leveling orange or red.
The Resuscitation area should be easily
accessible from the ambulance entrance and
separate from patient circulation areas and must
be easily accessible from the staff station:-
25. Resuscitation …
The Resuscitation area should have a full range of
physiological monitoring and resuscitation equipment.
Transcutaneous pacemaker
Infusion pumps
Fluid warming devices including infusers and warming
cupboards
Portable ventilator with invasive & non-invasive functions
White boards
Defibrillators
Cardiac monitors
ECG machine
Suction machine with suction catheter
28. b) Tutorial Room
This room provides facilities for formal undergraduate &
postgraduate education & meetings.
It should be in a quiet non-clinical area, near the Staff
room & offices.
Provision should be made to have the following available:
DVD
Television
Slide projector
Overhead projector
Projection screen
Whiteboard
29. b) Tutorial room …
Digital projector
X-Ray viewing facilities/digital imaging
system
Telephone
Examination couch
Storage cupboard, large enough to store
simulation mannequins (dolls) and training
materials.
38. Standard Equipment
The following standard equipment are necessary for
emergency resuscitation room/area:
Suction machine
Oxygen cylinders and oxygen flow meters (at least 4)
Sphygmomanometer, stethoscope
Ambu bag with face mask (at least 4)
Patient face mask, nasal prongs and catheter
Urine bags, urine catheters, NG tubes, gloves
Thermometer, mobile pulse oximeter
Drip stand
Suction tray
39. Standard Equipment …
Safety boxes for sharp objects
Cardiac monitoring with cables and electrodes(mobile)
Perfusers
ECG machines
Torches, batteries
Glucometer, dextrostix and ketosticks
Ophthalmoscope
Ottoscope
Battery charger and rechargeable batteries
Intubation trolley
40. Standard Equipment …
Intercostal drains, bottles, connections and clamps
Tracheotomy set, central catheters (if necessary)
Burr hole tray (if necessary)
Chest aspiration set
Cut down set
Lumbar puncture set
Defibrillator
Mobile X-ray machine
FAST machine(bed side U/S)
ABG analyzer(may not be available)
BIPAP and CPAP machines
41. Suction Tray
Suction tray should have the following components:
1. Suction catheters (mouth, endotracheal)
2. Bowel of sterile water or normal saline
3. Gauze swabs
4. Guedel air ways (different size)
42. Intubation Set with Trolley
Intubation Set Trolley have the following
necessary equipment:
Laryngoscopes with proper handle, blade and
functional light bulb (miller and mackintosh)
Stylet for introducing ETT
ETT (different size)
Syringes
Magill forceps
Guider air ways (different size)
Ambu bag, face mask (different size) and ambu
valve connected to oxygen catheter at one end.
43. Intubation Set with Trolley
Intubation Set Trolley have the following
necessary equipment:
Scissors
Bandages and tape to secure ETT, syringes
Drugs (ketamine, propofol, thiopental, etomidate,
atropine. suxamethonium, vecuronium, lidocaine,
hydrocortisone, albuterol, diazepam etc.)
ETCO2 detector
Surgical & clean gloves
44. Some of The Common Emergency Drugs
Adenosine
Adrenaline/Epinephrine
Amiodarone
Anticoagulant- heparin
ASA - for unstable Angina
Atropine
Charcoal
Dopamine
Dobutamine
Furosemide
Hydrocortisone
Insulin
IV fluids
KCL
Lidocaine
Metoprolol
Morphine/Pethidine
Noradrenalin
Quinine
Salbutamol/Aminophylline
45. Some Of The Common Emergency Drugs
Calcium gluconate
Dextrose 40%, 50%
Diazepam/midazolam
Digoxin
Hydralazine
Ketamine
Labetalol/Sotalolol
Mannitol
Naloxone
Nitroglycerine
Oxygen
Propofol
Sodium bicarbonate
Thiopental
Thiamine
Verapamil
Water for injections
47. COMMUNICATION
Communication is a dynamic, continuous,
and multidimensional process for sharing
information.
Reporting and recording are the major
communication techniques used by health care
providers.
49. Communication …
Should be accurate, timely and effective
Includes reports, records and orders
Could be oral or written
Effective communication is known to improve
patient safety, teamwork and operational
efficiency.
50. 1. Verbal Communications
Good communication means that the person
receiving the message understands exactly what
the person who sent the message meant.
Effective communication requires feedback.
The receiver needs to communicate to the sender that
the message has been received and understood.
51. 2. Nonverbal Communication
All behaviors that express messages without
the use of words
Body movement
Physical appearance
Touch
Body language
Should be consistent with spoken word
Cultural considerations
52. Communication con…
External and internal distractions can hinder
effective communications.
try to keep noise to a minimum
don’t allow yourself to think about personal matters.
Verbal communications are an essential part
of high quality emergency care.
53. Guidelines for Effective
Communication with Patients
Identify yourself by name and profession
Ask the pt’s name and use it
Make and keep eye contact
Use language the patient can understand
Speak slowly, clearly, and distinctly
Tell the truth
Allow time for the pt to respond
Limit the number of people talking with the pt.
Be aware of your body language
Act and speak in a calm, confident manner
Treat all pts as if they were a member of your family.
54. Communicating to patients with
Special Needs
A. Hearing Impaired Patients
Identify yourself by showing your badge
Touch the patient
Face the patient when you speak so he/she can see your
lips and facial expressions.
Speak slowly and distinctly; do not shout.
Watch the pt’s face for expressions of understanding or
uncertainty.
Repeat or rephrase comments in clear, simple language.
Write down your questions
offer paper and pencil for the patient to respond
55. Communicating to patients with Special
Needs ...
B. Visually Impaired Patients
Observe for the general appearance of the patient
that may show a clue for visual impairment such
as manner of gaze, use of eye glass and walking
with assistant.
Tell the patient what is happening.
56. Communicating to patients with
Special Needs …
C. Non Afan Oromo, Amharic/English
Speaking Patients
Determine how much the patient could able to speak
Afan Oromo, Amharic, English or others according
to the area, if not, try to find an interpreter.
Try to ask your questions using;
hand gestures,
finger pointing, and
facial expressions.
57. Communicating to patients with Special Needs ...
D. Geriatrics
Do not assume that all older patients have physical or mental
impairments.
Assess all patients carefully and give them time to respond to your
questions.
58. Communicating to patients with
Special Needs …
E. Pediatric Patients
Familiar objects and faces can help reduce fear for
children.
Talk to parents and child as much as possible and tell
them what is happening.
Ask a parent to hold the child if illness or injury permits.
Tell the child your first name and explain what you are
doing.
Squat, kneel, or sit down to the child’s level
Establish eye contact
Be honest
60. Communicating to patients with Special
Needs ...
F. Developmentally Disabled Patients
Ask the family about patient’s level of
communication.
Speak slowly, using short sentences and simple words
May need to repeat or rephrase statements several
times until the patient understand what you want.
61. Communicating to patients with Special
Needs ...
G. Persons Displaying Disruptive Behavior
Assess the situation, try to determine the causes of
patient’s disruptive behavior
Protect the patient and yourself
Do not take your eyes off the patient or turn your back.
If patient has a weapon, call law enforcement and stay
clear until scene is safe.
As soon as your personal safety is assured, carry out the
appropriate emergency medical care.
You cannot take a disruptive patient to the hospital
against his or her wishes.
63. Skills for the Therapeutic Relationship
Listen actively – Active Listening
Help identify the client’s feelings
Be empathetic, honest, genuine, and credible
Use ingenuity - the ability to solve difficult
problems, often in original and creative ways.
Be aware of cultural differences
Maintain confidentiality
Know your role and your limitations
64. Why communication in hospital
is so important?
Because hospitalized people die as a result of
medical errors due to poor communication.
E.g. Patients with class iV CHF….Vs fluid
management.
65. Barriers to Communication
1. Failure to listen. -Listening failure
2. Improperly decoding intended message
3. Placing the nurse’s needs above client’s
4. Giving advice
5. Expressing approval or disapproval ??
6. Defending with out reasoning
7. Changing the subject
8. Lack of structure and standards
66. Strategies to improve
Communication
In an effort to improve communication in the
health care field, in US, standardized approach
was adopted.
The approached field used by US was called
“SBAR”.
SBAR model provides effective and efficient
way to communicate, mirror for a scientific
process, and creates a common language.
67. Strategies to improve
Communication
SBAR
S=Situation: what is the immediate problem?
Introduction about patient
Patient chief complaint
Stated concerns
B=Back ground: What is the relevant
background to the situation?
Medication
Lab test results
Response to interventions
68. Strategies ….
SBAR ….
A= Assessment: What are your conclusions
about the present situation?
I think the problem is ----
R=Recommendation: What are we doing to
correct the problem?
I suggest/request that you: Transfer the patient,
come to see the patient, talk to the patient etc.
69. Documentation
is any written or electronically generated information
about a patient that describes the care or service
provided to that patient.
may be paper documents or electronic (computer
based).
is defined as written evidence of:
The interactions between and among health
professionals, clients, their families, and health care
organizations.
The administration of tests, procedures, treatments,
and client education.
The results or client’s response to these diagnostic
tests and interventions.
70. Documentation
Importance
Verifies your actions with written record
Provides a record for others
Legal record of the actions you took
Provides basis to evaluate quality of care
71. Proper documentation includes
1. Age and sex of the patient
2. History of incident
3. Condition of patient when found
4. Patient’s description of injury or illness
5. Patient’s chief complaint
6. Patient’s level of responsiveness
7. Initial and subsequent vital signs status
8. Results of physical examination
72. Purposes of Health Care Documentation
1. Professional Responsibility and
Accountability
2. Communication
3. Education
4. Research
5. Legal and Practice Standards
6. Recording provides written evidence of what
was done for the client, the client’s response,
and any revisions made in the care plan.
73. Elements of Effective
Documentation
1. Use of Common Vocabulary
2. Legibility
3. Abbreviations and Symbols
4. Accuracy
5. Documenting a Medication Error
6. Confidentiality
74. Forms for Recording Data
1. Kardex
2. Flow Sheets
3. Nurses’ Progress Notes
4. Discharge Summary
75. Characteristics of Good
Recording
1. Brevity – concise, start with a capital letter and
end with a period. (Brief).
2. Use black ink pen. (Can stay long time w/o fading
and clearly copied).
3. Accuracy – must be objective
4. Appropriateness
5. Completeness and chronology/timing
6. Use of standard terminology
7. Confidentiality
76. What are the things to be documented?
Basic components of the patient’s Care
Record/Chart are:
1. Nursing admission ass’t form
2. Physician’s order sheet
3. Medical hx and P/E sheet
4. Physician’s progress notes
5. Nurse’s notes: care plan, progress notes, discharge
planning, etc
6. Special records/reports: referrals, x-ray and
laboratory results, medication and vital sign sheets, I
& O, IV fluid administration, etc
7. Discharge Summary
77. Reporting
Verbal communication of data regarding the client’s
health status, needs, treatments, outcomes, and
responses.
Summary of current critical information to facilitate
clinical decision making and continuity of client care.
2 or more people share information about patient
care:-
Can be:
face to face,
telephone
78. Types of reporting
1. Telephone orders
Nurses/other health professionals may receive
telephone orders
If the receiver is a nurse, it needs to be verified by a
2nd nurse and repeating it clearly and precisely.
2. Face to face reporting's
Nurses’ interventions
Transfer reports - transferring a patient from one
unit to another.
79. Reporting con…
Telephone reports
Clear, accurate, concise information
When the call was made
Who made the call/report
To whom and what information was given
What information was received
80. Nurse-to-Nurse shift
report/handover
Follow the format below for performing nurse-to
nurse shift report
1. Patient name, age, chief complaint
2. Patient Dx: present all current Dx
3. Current V/S , Tests completed or pending
4. Abnormal lab findings: do not report normal
findings.
5. Patient progress
6. Equipments available and drugs to be refilled etc.
81. Nurse-to-Physician reporting
Reporting to Physicians
1. Whenever a patient’s status changes, the physician should
be informed.
2. The status should be reported in an objective manner,
allowing for the physician’s recommendation(s).
3. Any physician’s order should then be documented in the
medical record by the nurse as a verbal order.
4. Verbal orders from a physician to a nurse must be told to 2
nurses to ensure instructions are clearly understood and
verified.
5. The physician should sign beneath the order within 24
hours.
82. Physician Order
Should have the following components:
Date and time
Full name of the medication
Dosage
Concentration – amount and type of diluents
Duration
Time and frequency
Route
Physician signature
84. Assignment
1. What is Nursing Practice?
2. What is Clinical Nursing?
3. Elaborate Scope and Practice of Emergency
Nursing
4. Elaborate differences and similarities between
EU/ED and ICU
5. What does an ER nurse do?
6. What does an ICU nurse do?