This document contains the resume of Tej Singh. It summarizes his career objective, which is to fully devote himself to organizational goals and objectives. It also outlines his career summary, which includes over 4 years of experience in the IT industry, expertise in Microsoft Office applications except Access, software troubleshooting skills, and experience providing technical support and managing issues. Finally, it lists his educational qualifications and details of projects he has worked on, including those related to SAP HCM, infrastructure transport management, and roster applications.

1. Tej Singh
Mobile: +91 9716853242
Email : tsyadav99@gmail.com
CAREER OBJECTIVE
I am dedicated to devote myself towards any goal and objective which organization
would assign me. I will utilize all my academic as well professional knowledge and
experience towards the organizational objective.
CAREER SUMMARY
 Highly dedicated professional with more than 4 years of experience in IT
industry.
 Operational knowledge of Microsoft Office application [except MS Access].
 Application and software troubleshooting.
 Responsible for providing technical support coverage during hours assigned
 Ability to convey technical information to a general audience.
 Identify solutions to work around open issues / problems that are under
Investigation.
 Escalate issues as needed to Service delivery Manager. (SDM).
 Man management skills to look after the new team members and work on
the areas of improvement for better performance.
 Facilitate communication between technology teams and other departments on
issue status and resolution.
 Ability to make quick and excellent decisions and organize thoughts in the
face of time constraints and full workload.
 Managing and supporting multiple projects
 Highly adaptable in quickly changing technical environments with very strong
organizational and analytical skills
SAP HR KNOWLEDGE PURVIEW:
 Enterprise Structure & Personnel Structure: Personnel Area, Personnel Sub
area, Employee group and Employee Sub group.

 Organizational Management: Creating Org units using Simple maintenance,
Organization & Staffing, General Structure, Relationship between org units,
Creating Plan versions, Custom Relationships, Evaluation Path, Custom Info
types.


2.  Personnel Administration: Creating Number ranges. Creating Different type of
actions like hiring, transfer, termination, rehires action
 Time Management: Holiday calendars, Grouping Personnel Sub Areas and
Employees for time management, Breaks, Daily Work Schedules (DWS), DWS
Variants, Period Work Schedule (PWS), Day Types, Work Schedule Rules, and
Generation of Work Schedule Rule based on different shifts, Rotational shifts,
feature to default the time management status TMSTA, Absence types, maternity
leave, half day leave, Creating different types of Absence Quotas, Generation of
quotas and defaulting generation rule in QUOMO feature. Overtime for weekly
and hourly, Modification of Schemas and Customizing PCR’s, running time
evaluation using PT60 and program RPTIME00.
 Professional Experience
 Experience in supporting Web Based application which Involves following
technology Sql. Server 2008 ,SAP –HCM module
 Providing post deployment support for upgrades/changes/enhancements done on
production (Live) Environment.
 Worked as L2 Support in Production Support Team.
 Provide support for application build and releases
 User Problem Management: User interactions through phone/mail to get
more details for a fault.
 Data updates: Bulk data update
 Excellent backend skills in creating SQL objects like Tables, Stored
Procedures, Views, Indexes, Triggers, Rules, Defaults, user defined data
types and functionsDone Root Cause Analysis of Critical Issue of My Wipro.
 SLA management(Incident and Problem management)
 Worked on Software request change Management (SCR) Tracking and closing.
 Identify solutions to work around open issues / problems that are under
investigation.
 Escalate issues as needed to Application Support Manager..
 Man management skills to look after the new team members and work on the
areas of improvement for better performance.
 Facilitate communication between technology teams and other departments
on issue status and resolution.
 Maintain communication to management on daily activities and be able
to escalate issues as appropriate. And have experience with Benefits,
Organizational Management, Personnel and Administration.
 In-depth experience in data analysis and reporting in large enterprise database
 Designed and implemented SQL Server database objects (stored
procedures, and views, complex SQL/queries) to support various
business processes.

3.  Proficient in back end database programming (Stored procedures, trigger)
using SQL Server 2008.
 Experience in preparing Use case scenarios.
 Strong in design and integration problem solving skills.
 Managing and supporting multiple projects.
 Highly adaptable in quickly changing technical environments with very
strong organizational and analytical skills.
 Ability to make quick and excellent decisions and organize thoughts in
the face of time constraints and full workload.
 Knowledge of ITIL processes.-incident management, problem
management etc.
Professional Assignment
Project name : TOF(Time On Floor )
Environment: ASP.Net, C#, Ajax, SQL Server 2005, SSIS, Java Script, HTML
Project Description
Application has been designed forWipro BPOof our client. Time on floor Projectobjectiveis
to track the Operation and support productive hours spend by individual employees in their
ODCs. The employee’s swipe In/Out events are captured through their ODCs door reader
and based on that there attendance and time on floor data is being calculated. TOF
application will maintain data from 4 system reader types.
1) G4S system which is implemented in all international location.
2) Smart card data which is implemented in Delhi NCR region.
3) Proximity card data which is implemented rest pan
4) And Employee Avaya login
The TOF data is being processed every day at around 00:01 hours. And before that all the
files from all Wipro location data is processed in the ftp server to our database.
TOF report can be viewed in the application of TOF. There will be three reports for the
employees who can view their daily tracking TOF, Supervisor with their Drs data and the
Process Head can view the entire Org wise report. There will be one consolidated report in
front end with the drill down functionality. In this employee can view there direct reportee
till down Hierarchy by clicking on the employee in the tree view.
Also the Time on floor report is send on a weekly basis through the SSIS package with the
restricted information to Wipro CEO and Line of Business Heads.
Project name: Infra Transport Management (ITMS)
Environment: ASP.Net, C#, Ajax, SQL Server 2005, SSIS, Java Script, HTML
Project Description
This is an intranet web application for Wipro Limited. The application aims to
provider the functionality to Wipro’s Transport Department to manage the

4. transport facility for its various campuses across the world. By using this
application, all the Employees of Wipro can register themselves for transport facility
and the supervisor or team managers can roster the transport facility for their team
for various different timings. This application also provides the facility to Transport
Department to receive the various reports related to transport facility data.
The application is based on the 3-tier application – Data Access, Business Logic and
Presentation Layer.
Project Name : Roster Application
Environment: ASP.Net, C#, Ajax, SQL Server 2005, SSIS, Java Script, HTML
Project description:
This is an intranet webapplication forWipro Limited. This application provides the Wipro
employees to view their CAB number and the pickup and drop Rosters. This application has
Roles and Rights for approving by viewing the Roster forthe particular time slots. This
application also provides the transport team to down load the reports forbilling the
vendors according to the Pickupsand Drops of the cab.
The application is based on the 3-tier application – Data Access, Business Logic and
Presentation Layer.
Achievements
 Providing L2 support on SAP HCM Module (MYWIPRO).
 Providing L2 support in all major application in WBPO.
 Guided team for the closure of Service Connect Ticket and bring down the
Ticket status count from 7000 to 2000.
 Designed/Prepared User Manual of my Wipro for
(India/Romania/Philippines) (Video/ Power Point Presentation Slides)
Academic Qualification
 B. Tech(Computer Science) from St. Margarete Engg. College (Affiliated to
Rajasthan University ) with 63.33% in Aug.2009
 High School from CBSC Board with 72% in July 2003
 Intermediate from CBSE Board with 62% in July 2005
 ITIL V3 Service Strategy, Service Design, Service Transition, Service
Operation and Continual Service Improvement.
 ITIL certificate no : GR750182645TS
 ASP .Net from HCL CDC Gurgaon

5. Personal Details
DECLARATION
It is just to be ascertained that the facts stated above are true to the best of my
knowledge.
[Tej Singh]
Date of Birth 20th Jan 1988
Marital Status Married
Permanent Address 287, Sector-15, Part1 , Gurgaon , 122001
Telephone +91-9716853242
Nationality Indian
Email Tsyadav99@gmail.com