Rahul Sharma is seeking a position that allows him to apply his 4 years of IT experience, including with Windows Server 2003/2008/2012, Active Directory, DNS, DHCP, and troubleshooting server issues. He has worked as both a Windows Server Administrator and Incident Coordinator at Infosys, supporting over 50 people and ensuring issues are addressed in a timely manner.

1. CURRICULUM VITAE
Rahul Sharma E-mail:Rahuljsharma1103@gmail.com
Phone: +91 9892416617
D-1 401, Shree Sagar Apt,
B.P Road, Kharigoan,
Bhayandar (East),
Mumbai 401105
Objective:-
Looking forward to be associated with an organization that offers me scope to apply my knowledge and skills in developing
and changing business applications in tune with the latest technologies and to grow along with the Company.
Summary:-
Having around 4 Years of overall IT Experience.
 Having experience in Windows Server 2003/2008/2012 Active Directory, DNS, and DHCP.
 Proven experience in handling L1 tasks on Server related issues.
 Proven working Experience in managing, monitoring and troubleshooting Windows 2003/2008/2012 servers.
 Extensive experience in Server OS related issue on Microsoft Physical and Virtual servers.
 Havingexperience in working with ITIL process.
Employment History:-
Infosys Limited Windows Server Admin 2.3 year
Infosys Limited IncidentCoordinator 2 Years
Education:-
B.Sc.IT Mumbai University 74%
H.S.C Mumbai University 68.50%
S.S.C Mumbai University 69.20%
PROFESSIONAL SUMMARY:-
Project #2: Server Administration
Employer Infosys Limited
Client Microsoft
Role Windows Server Admin
Team size 50
Operating Systems Windows Server 2003, 2008,2012

2. Rolesand Responsibilities:-
 Troubleshooting any server related issue on Microsoft Physical and Virtual servers using FCM/ SCVMM/ Hyper- V
Manager/RMB.
 Worked on Hyper-V Manager and SCVMM consoleto troubleshoot issues with the Virtual Machines and on ILO for
the physical machines
 Administering DNS, DHCP servers.
 Resolving DNS,WINS and AD Issues
 Troubleshooting connectivity issue between different domains.
 Troubleshooting SAN related issues.
 Resolving Cluster and NLB Issues
 Executing Hyper-V and SCVMM issues
 Troubleshooting problems pertaining to System Performance, Network Administration and System Bugs.
 Auditing Users Authentication and Resource access.
 Co-ordinatewith Dell/HP through siteto troubleshoot the Hardwareissues and replacethefaulty Server hardwareif
it is under warranty.
 Analyzing logs to find root cause of an issue.
 Managing computer objects in domain controllers.
 Monitoring Windows 2003, 2008, 2008 and 2012 R2 Servers and trouble shooting.
 Providinghardware/ software / network problem diagnosis/ resolution for customer's end users.
 Windows Server 2008 and 2012 Active Directory Users and Groups
 Workingon Various Tools (ILO,MLSKVM, HPNCU, Hyper V, FCM)
 Resolvingroutinecustomer problem (Customers from UK, US and EMEA).
 Routing problems to internal 2nd and 3rd level IT support staff.
 Coordinateand manage relationshipswith vendors and support staff that provide hardware/ software / network
problem resolution.
 Responding to email,instantmessages,and assigned tickets from users and assigningwork orders / incidents to
appropriatesupportteams and followup until closure.
 Effectively communicatingprocedural and technical issues to internal and external customers in a fastpaced and
customer critical environment.
 Maintaininga "closed-loop"communication stylethatensures proper and consistentdocumentation in service
request casenotes assuringall appropriateindividuals arenotified of ongoingissues and problemresolution status.
 As a 24X7X365 organization Flexiblein shiftwork,holidays,weekends and on-call responsibilities.

3. PROFESSIONAL SUMMARY
Project #1: Incident Management (Server/ Network)
Employer Infosys Limited
Clients Microsoft
Role Incident Co-ordinator
Team size 50
Operating Systems  ITSM
 SCOM Console
 NM Tools
 Hop Boxes to remote login into the Server
 Understandingcustomer issues and creatingincidentor request ticket for the same and routing it to appropriate
team to work on it.
 Workingon SCOM consolealerts.
 Validatingalerts with somesuitablecommands and depending on the O/P creatingincidentticket for the same.
 Handlingtickets in ITSM and providing Server supportto the issues.
 Handlingcalls fromcustomers and suppliers about Server connectivity issueand resolvingthem.
 Resolvingthe issues on priority bases ascustomer Satisfaction is imp by workingfull-fledged on Server related
issue.
 Responsiblefor monitoringand managingserver infrastructure.
 To manage the clients ITinfrastructureunder various competencies like Incident, Change, Reporting and Service
Level Management usingITILconcepts
 To make sure the all Critical and Major Incidents areaddressed within SLA responseand sending out the Critical
Alerts for such Incidents.
 Coordinated activities by change management, business continuation,vendor management and problem
management for return to serviceand problem mitigation and assure24/7 serviceavailability.
 Ensured to be ableto successfully bringdown the MTTR (Mean time to resolve) for all categories of incidents
 To manage and support all serviceincidents either personally or via theService Desk, through to successful
completion and user satisfaction
 To regularly review,performance and trends in response to incidents and to provide recommendations to the
Service Manager for serviceimprovement.
 Actively manage the monitoringand resolution of stalled or breached jobs with 2nd and 3rd linesupportgroups.
 Effective and rapid responseto Major Incidents,also chair all Major incidentmeetings & technical
Bridges further develop and maintain the incidentmanagement process.
 Ensure that any servicebreach is suitably recorded and described before it is closed.
 Produce metrics for serviceperformance and customer satisfaction both on a regular and adhoc basis .
 Audited major serviceinterruption tickets for appropriateprioritization,technical and businessdomain accuracy,
and servicelevel metrics.
 Collaborated with cross functional teams to analyse,investigateand diagnosisrootcauseof problems,as well as
completion of correctiveactions.

4. PERSONAL DETAILS:
Fathers Name : Jagdev Sharma
Languages Known : English, Hindi & Marathi
Nationality : Indian
DECLARATION:
I hereby declarethat all theabove-furnished information is true and correct to best of my knowledge and placingmy
candidaturefor your kind perusal and lookingforward to hear a positivereply from your end to serve your esteemed
organization.
Date :
Place : Mumbai
(RAHUL SHARMA)