1. Alisha M Bushong
245 S Miami Ave.,Cleves,Ohio45002 familysearchmercer@gmail.com 513 680-4159
Objective
To securea position with a stableand profitableorganization,where I can be a member of a team and utilizemy
business experienceto the fullest.
BusinessExperience
Settlement Specialist,Vantiv 2015-Current
Providedaily reports to custom and community clients using previous day processing reports from First
Data Resources (FDR). Comply with daily management requests and policy changes,implementing lean policies
based on Six Sigma. Respond to various internal and external teams within departmental based SLAs via email on
research and processingrequests. Act as onshoreSME for Data Entry as needed.
Disputes Specialist,Vantiv 2010-2015
Review and distributeinbound workflowfrom internal departments and external clients. Review previous
day processingitems to ensure quality of work from department agents. Respond to clientresearch requests with
details to ensure complete response. Facilitateand aid offshoreteam duringnormal processingand doubtcases.
Provideadequate trainingto offshore team and new employees to ensure quality of work on the go forward.
Create processingmanualsto ensure knowledge transfer as available.
Deli Customer Service, Kroger 2009-2010
Take customer orders and process usingmeat and cheese slicer. Be knowledgeable of current products
and advisemanagement when out of stock. Ensure cleanliness of department at end of day and startof day based
on in placepolices fromKroger and the Ohio Department of Health. Rotate stock to ensure FirstIn-FirstOut
polices were kept in place.
Intern, Comprehensive Business Solutions 2010-2010
Job shadowingto learn the accountingbusiness and applyingGAAP in a real lifesituation. Handled
inbound phone callsand aided in customer and business tax preparation. Eagerly willingto acceptnew tasks and
provideexpected results to the soleproprietor and officeassistant. Maintained logof cancelled checks and
ensured that all received checks were in numerical order based on accountand check number.
Skills
Moderately proficientin Green Screen processing;moderately proficientin MicrosoftOfficeProducts;beginning
proficiency of GAAP;
Schooling
Associates of Applied Business AccountingTechnology, Cum Laude Brown MackieCollege 2009-2010
Pursued Bachelor of Education; incomplete BowlingGreen State University 2006-2008
Graduate; Honors Diploma WilliamHenry Harrison High School 2002-2006