1. Alicia K. Swann Alicia_KSwann@hotmail.com
#92 YellowElderStreet 1 (649) 344-3871
LeewardPalms
Providenciales
TURKS AND CAICOSISLANDS
EDUCATION
American Hotel & LodgingEducational Institute,Distant Learning2015
 CertifiedHospitalityTrainer(presently)
American Hotel & LodgingEducational Institute,Distant Learning2015
 CertifiedHospitalityDepartmentTrainer
American Hotel & LodgingEducational Institute, Distant Learning2013
 Certified GuestService Professional
Turks & Caicos Educational Institute, Providenciales,Turks& CaicosIslands 2011
 Labour Law (Certification)
Turks & Caicos CommunityCollege,GrandTurk, Turks & CaicosIslands 2008 – 2009
 Human Resources (Certificate)
Turks & Caicos CommunityCollege, Providenciales, Turks& Caicos Islands Sept 2007 – 2008
 AssociatesinBusinessAdministration(continuing secondyear2015)
Marjorie Basden High School, South Caicos,Turks & Caicos Islands 1986 - 1991
WORK HISTORY & EXPERIENCE
AssistantTraining&DevelopmentManager 2012 - Present
BeachesTurks& CaicosResort,VillagesandSpa Providenciales Turks & CaicosIslands
Responsibilities:
 AuditReports/On-the-JobObservationandCoachingandCounselling
 TrainingandLeadershipfacilitating
 EmergencyFirstResponse
 CrossTraining
 AttendingShiftLine UpsandworkingalongwithDepartmentHeadsinTrainingneeds
 PreparingandorganizingBanquetEventOrder’s(BEO’s) forTrainingsessions
Executive Assistant/HumanResources Administrator 2009 - 2011
Manager
SevenStarsResort Providenciales Turks & CaicosIslands
Responsibilities:
 Bookingappointmentsforthe General Manager

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 Managing the BusinessCenter
 Managing the staff housingandrental units
 Data entryand processing
 Work Permitprocessing
 Staff Welfare
 Laisioningwiththe departmentsof ImmigrationandLabour
 Networkingwiththe TouristBoard,local newspapersandotherorganizations
Administrative Assistant 2009
Turks & CaicosGovernor’sOffice Grand Turk Turks & Caicos Islands
Responsibilities:
 Take appointmentsforthe GovernorandDeputyGovernor
 RecordindividualsforBritishandTurksIslandPassportandliaisonwithforeignaffairofficials
 RecordindividualsforBrisithcitizenships,Belongerstatuswithinthe Turks& CaicosIslands
 Co-Ordinate the dailyoperationsof the office
 Inventory of stationary
 Time sheetsforGovernor’sresidence workers
 Arrange flightschedulesforthe GovernororDeputyGovernor
 LiaisonwithotherGovernmentdepartmentsandoutside vendorssuchasthe airlines
 Act as Assistanttothe Governorin the absence of hisPersonal Assistant) bookingappointments,
writingof response etc.)
 Orderingsuppliesforthe ComplaintsCommissioner
Personal Secretary,Ministryof Works-RoadSafety-Housing 2008 - 2009
& Under Secretary
Ministryof Housing& Telecommunications Grand Turk Turks & CaicosIslands
Responsibilities:
 An administrative supporttothe Minister,PermanentSecretaryandUnderSecretary
 Speedtypingof documentsanddistributioninatimelymanner
 All appointmentsandotherengagements
 CustomerService Relations
 Computeraided
 Pick-upanddropoff of Minister
Human Resources&OperationsManager 2008
OspreyBeachHotel Grand Turk Turks & CaicosIslands
Responsibilities:
 Creatingfilingsystems
 Human Resourcestrackingsystemsforemployeesrecords
 Dailyoperationswithinthe officesuchasbank reconciliations,frontoffice operations,
receivablesetc.
 Work Permitprocessingandtracking

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Human ResourcesManager 2004 – 2007
The Sands & The RegentPalms Providenciales Turks& CaicosIslands
Responsibilities:
 Assistingwiththe developmentof the Employee HandBooks
 RecruitmentandStaff Selection
 Employee Evaluation
 Promotingthe company’spoliciesandprocedures
 Processingof WorkPermitswiththe Labour& Immigrationdepartments&Appeal withthe
Ministryof Home Affairswhennecessary
 AdvertisementsforNewHires(In-House andPublically)
 Communicatingandcorrespondingwithoutside vendorssuchasthe mediaandsocial groupson
behalf of the company
 Housing(locating,negotiatingcosts,reviewingleaseagreements,ensuringthe employees
upkeepthe homes/premisesprovidedtothemapprovingforthe releaseof paymentprocessing)
 Monthlydepartmental reportstothe Owner/ManagingDirector
 Employee of the monthawards (generatingformsandgettingvotesfromManagementand
takingthe resultstothe Executive Committee meetingsforfinal votingandselection)
 Disciplinaryprocedureswithemployees
 Preparingandensuringstaff leave formsandothernecessarypayroll documentsare prepared
and forwardedtothe accounts departmentforprocessingonatimelymanner
 ProvidingconsultationtoManagersondisciplinaryactionproceduresandrecordtoemployee
files
 Staff forecasting&budgetreview forthe department(s) ensuringthatmydepartmentand
otherdepartmentswere notoverstaff asperbudgetforecastsforthe period
 Preparingcritical pathdocumentsandattendingmeetings
 Ensuringthat mystaff were trainedindealingwithinternal andexternal customerswhile
providingthe highestlevel of customerserviceandadheringtothe company’spoliciesand
procedureswere followed
 Attendingdailymanagementmeetingsfor“brainstormingsessions”onwhathadto be done
withinthe resorttoimprove qualityof service delivery
 TerminationProcedures
 Representingthe companysingle-handedlyorwiththe ManagingDirectorand or Owneron
Government–employmentrelatedmeetings –officialssuchasthe Minsterof Home Affairs,
Labour Commissioner,etc.
 Anyotherdailyoperational dutiesorassignmentsdirectedbyeitherthe General Manages,
Managing Directoror Owner
Manager 1994-2004
Royal Bay Resort/BeachesResort&Spa Providenciales Turks & CaicosIslands
Responsibilities:
AssistantHumanResourcesManager

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 Processingworkpermits,preparingpersonnelactionformsforstaff employmenthistoryand
applicationswhichneedstobe forwardedtothe accountingdepartmentforprocessingona
timelymanner
 Transferringpersonnel datainthe HumanResources systems(ABRA) forrecordkeeping
 Filing
 Consultationwithemployees
 Anyotherdutiesrequestedbythe HumanResourcesorGeneral Managers
Trainee Manager
 Hands onexperiencewithall the departmentswithinthe Hotel andatthe endof eachtraining
makinga reportand discussingcritical findingsandprovidingsuggestionsforthe bettermentof
the departmentswiththe General Manage andDepartmentHeads
Front Office Agent/ReservationsManger
 Monitoringandtakingreservationsforaccommodations,upsale of roomand amenitiesof the
resort,communicatingwithFrontOffice,maintenance andHousekeepingdepartmentsand
otherdepartmentsasnecessaryonroomrequestsorcomplaintsensuringthatguestsreceived
connectingroomsor otherspecial requestssuchasroll-awaybeds,cribs,etc.(BTC) same aswith
(RB) but additionally,with(BTC) communicatingwiththe Corporate Reservationsbranchin
Miami,Floridaandvisitedtheirofficesformeetingonthe proceduresof the differentpackages
and sales,ondepartmentinthe absence of the FrontOffice Manager
Cashier/Hostess
 Collectingpaymentsforthe restaurants,monitoringemployeesensuringguestswere being
providedwithqualityservice
 Check-insandCheck-outsensuringbillingandcustomersatisfaction
 Providingqualitycustomerservice
ResortManager 1992 – 1994
ClubCaribe Resort SouthCaicos Turks & CaicosIslands
Responsibilities:
 Check-insandouts
 Budgetpreparation
 Payroll recruitment&selectionprocess
 Preparingincome tax reports
 Disciplinaryproceduresof employeesnotlimitedtoterminations
 Monthlyfinancial reportstothe Owner
 Bookingfunctionsandmonitoringthe Food& Beverage employees
 Anyotherdailyoperationduties
LEADERSHIP
 Caribbean Vocational Qualification (CVQ) Accessor, Internal & External Verifier,
Facilitator qualified with the Turks & Caicos Government Education Department

5. LANGUAGES
Language: English
Interests:Travelling,Takingquietwalksonthe Beach,Spendingqualitytimewithlovedones
Skills& Accomplishments:
 Train the TrainerCertified
 Managerial Trainingat the Universityof Nevada,USA
 Hands onwork experience atLondonHilton,HumanResources&TrainingDepartmentsin
London,UK
 FirstNative Chief Concierge ManageratBeachesTurks & Caicos Resort,Villages&Spa and
extensive hospitalityandcustomerservice trainingwiththe companyatthe property’sin
Providenciales,Turks&CaicosIslandsandJamaica
 Pre-openedandmanagedthe HumanResourcesdepartmentsof twowell-respectedresort
inGrace Bay,Providenciales(The Sands/The PalmsResorts)
 Initiatedandchairedfundraisersanddonationstocivicandsocial groupssuch as the Mount
OliverBaptistChurch,SouthCaicos,Turks& CaicosIslandsto assistwiththe purchasingof a
church bus, donatedfundstothe Welfare departmentinProvidenciales,Turks&Caicos
Islandswhichwasgeneratedthroughstaff participationinrafflesetc.duringemployee of
the monthrecognitions
 Businessownerof anEmploymentandRecruitmentagency
 Staff relatedmotivational programs
 Vice Presidentof the PTA bodyof the OsetaJollyPrimaryschool,Providenciales,Turks&
CaicosIslands
 CustomerService Training
 ManagementTraining(CustomerService andGeneral Tasks)
ComputerSkills:MS Word, Excel,Powerpoint, Outlook,Publisher,Internet,Abra,EmployeeManager