Govt proposal

Solicitation Number: 5400000822
Proposal- FPB: IT TEMP STAFF AUGMENTATION SERVICES
Information Technology Management Office
State of South Carolina

Systel Inc. of Delaware
600 Embassy Row NE Suite 200, Atlanta, Georgia - 30328
Phone: (678) 261-5220
Fax: (678)-623-5938
Web: WWW.SYSTELINC.COM

IT TEMP STAFF AUGMENTATION SERVICES

COVER LETTER

Date – March 22, 2010

To
Michele Mahon,
Procurement Officer

Subject – “FPB Solicitation Number: 5400000822: IT TEMP STAFF AUGMENTATION SERVICES,
Information Technology Management Office, South Carolina” Fixed price Bid (FPB).

Dear Michele Mahon,

Systel Incorporated of Delaware (henceforth referred to as Systel) is pleased to provide the Information
Technology Management Office, South Carolina, a response to “FPB Solicitation Number:5400000822: IT
TEMP STAFF AUGMENTATION SERVICES,” Fixed Price Bid (FPB).

Systel Inc specializes in providing enterprise solutions and technical resources that leverage technology to
improve business productivity. With over 12 years of experience in IT Professional Services, Systel supports
many of the world's most technologically advanced companies/agencies in translating today's technology into
competitive business advantages. Systel is qualified to address the Information Technology Management’s
requirements from several respects. Firstly, Systel staffs over 260 information technology specialists, located
in offices across North America, and India. Our consultants average 10 years of industry experience and
several years of government experience. Secondly, we have experienced and skilled staffs that will be able to
proactively address your requirements at the key opportunity levels, ranging from the strategic/visionary to the
tactical/implementation level thus assuring that your system performance goals and high levels of customer
satisfaction are achieved. Finally, our approach to client requirements, positions us as a long-range business
partner and strategic supplier of your business needs as your requirements evolve and develop over time. We
strive for our clients’ trust and have been rewarded by our clients with a repeat engagement rate that is near
the highest in this industry.

Name of Respondent: Systel Incorporated of Delaware
Name of Authorized Individual: Ravi Kilam
Title: AVP
Address of Authorized Individual: 600 Embassy Row NE Suite 200, Atlanta, Georgia - 30328.
Telephone: (678) 261-5203, Ext. 203
Facsimile: (678) 623-5938
Email: gsales@systelinc.com

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Table of Contents
COVER LETTER ..................................................................................................................................................................................... 2
TABLE OF CONTENTS ......................................................................................................................................................................... 4
EXECUTIVE SUMMARY....................................................................................................................................................................... 5
DESCRIPTION OF CONTRACTING ORGANIZATION ................................................................................................................ 6
SYSTEL’S WORK PLAN ....................................................................................................................................................................... 8
SYSTEL’S GROWTH & FINANCIAL STRENGTH ........................................................................................................................ 16
SYSTEL’S DELIVERY STRUCTURE IN CONSULTING ENGAGEMENTS .............................................................................. 17
SYSTEL’S LIST OF A FEW CLIENTS .............................................................................................................................................. 19
GOVERNMENT AGENCIES WE’VE WORKED WITH ................................................................................................................. 19
SYSTEL’S KEY PERSONNEL SUPPORTING THE ENGAGEMENT .......................................................................................... 20
CONTRACTING ORGANIZATION’S IT CONSULTING EXPERIENCE .................................................................................. 21
WHY SYSTEL ....................................................................................................................................................................................... 22
REFERENCES ....................................................................................................................................................................................... 24
HANDLING STAFFING CHANGES ................................................................................................................................................. 25
VALUE ADDED SERVICES ................................................................................................................................................................ 25
CONCLUSION ...................................................................................................................................................................................... 26

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EXECUTIVE SUMMARY

Systel is pleased to provide the Information Technology Management Office, South Carolina, a response to
“FPB Solicitation Number: 5400000822: IT TEMP STAFF AUGMENTATION SERVICES” Fixed Price Bid (FPB).

Systel understands that the Information Technology Management Office wishes to select qualified firm(s) who
can provide State agencies with temporary IT staff augmentation.

We understand that the State intends to select firm(s) that shall provide support for the IT Professional
Services, augmenting the efforts of the State team. The firm(s) shall supply IT Professionals with experience in
areas such as Business Analyst, Data/Information Architect, Database Administrator, Datatel Consultant,
Internet / Web Engineer, Network Administrator, Network Engineer, Network Technician, Security Analyst,
SunGard/SCT Consultant, SAP Consultants.

In response to the requirements of this Fixed Price Bid, Systel shall be interested in providing the State with
resources for the above mentioned categories.

Systel feels that it is capable and has all the qualifications needed to provide IT Professional Services to the
Information Technology Management Office, South Carolina. Our Professional IT Consultants includes,
experience and knowledge of Business Analyst, Data Architecture, Database Administration, Internet / Web
Engineering, Network Administration and Engineering, Security Analyst, SAP functional and technical skill set.
Systel staffs functional application specialists who can assist with the design and configuration of application
functionality and technical specialists who can assist with customizations, building interfaces to other systems
and technical troubleshooting. We also staff DBA’s who can perform a full range of technical services including
performance tuning, database administration, web and application server administration, installations and
operating system configuration.

Systel had performed similar tasks as requested under the scope of this Fixed Price Bidding including but not
limited to: Business Analyst, Data Architecture, Database Administration, Internet / Web Engineering, Network
Administration and Engineering, Security Analyst, SAP functional and technical implementation.

Systel’s consultants on average have about 7-10 years of overall industry experience, with at least 3-5 years of
hands on experience working on various technologies with government agencies. Not only are our resources at
Systel technically qualified and much superior to resources available in the market today but also our costs are
significantly lower than the average provider of similar services.

Systel’s experience and expertise derives from our full-time Public Sector consulting practice wherein our
resources have assisted numerous Cities, Counties, State, University, K-12 and other Public Agencies in a
variety of Information Systems projects. At present we have similar business relations for pre-negotiated
contracts with the University of Oklahoma, University of Kansas, Baltimore County Public Schools, University of
Texas - MD Anderson Cancer Center, State of Michigan, State of Ohio, King County, State of Mississippi and
with State of Connecticut.

Systel takes pride in its team of IT Professional consultants who have an impeccable record of completing all
projects successfully meeting critical deadlines, maintaining schedule commitments and budget constrains. We
look forward to working with the Information Technology Management Office, South Carolina and thus
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developing a long-term relationship based on our commitment to providing the highest professional and
quality standards.

DESCRIPTION OF CONTRACTING ORGANIZATION

COMPANY HISTORY

Systel is an IT Solutions organization, headquartered in Atlanta, Georgia with operational presence in the US,
Canada, United Kingdom, Germany and India. Founded in the year 1997, Systel is a leading Information
Technology (IT) service provider in the nation. The company’s commitment is to provide innovation, value and
complete customer satisfaction to its customers. The company has expanded its operations outside USA in
new emerging markets with the ultimate goal of transforming itself into a global leader in the IT sector. We
have offices in the Indian subcontinent in Hyderabad to help us deliver an expanded portfolio of services
incorporating offshore outsourcing apart from exploring new business potential in the emerging markets of
South East Asia and Europe.

We at Systel offer a full suite of Information Technology services and solutions including but not limited to
System Consulting, ERP (Enterprise Resource Planning) Implementation & Consulting, Customer Relationship
Management, Project Management, Application Development & Management, Data Warehousing & Business
Intelligence, Infrastructure Services, and Identity Management Services. Systel is fully capable of handling any
work volume small, medium and large since our business model is laid on a scalable infrastructure driven by
the latest technology, quality people and recognized standard processes.

Systel takes pride in having an impeccable record of completing all its projects successfully whether it involved
T&M (Time and Materials) based consulting engagements or full scale turnkey implementations which spanned
and encapsulated the entire software development process from the stages of requirement definition, systems
design, application development, to systems implementation and maintenance. We have more than ten years
of proven track record of successfully delivering innovative business and technology services to numerous
satisfied clients in business, government and industry.

Working collaboratively with our clients, we have helped raise Systel revenues to achieve immediate value and
long term successes. Systel has a proven track revenues and taxes of $ 22 M in annual Sales for fiscal 2008.

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ABOUT SYSTEL

Since our inception in 1997, Systel has been offering Information Technology specialists with the most current
state of the art skills that are needed to meet our client’s requirements and their dynamic information
technology environments. Our consultants have had an immaculate record of completing all projects
successfully through technical expertise that encompasses a broad range of system development skills; from
concept definition to systems development to integration and testing.

Systel recognizes that building and sustaining a strong staff team is a major factor in the success of any
engagement. We’ve even established a unique recruiting objective for our Government Sector consulting
work. Put simply, in advance of any specific project engagements, our recruiting team will contact and profile
“all consultants nationwide that have Government (State, Local or Federal) IT consulting experience”. We have
an internal database of more than 15,000 such IT professionals around the country.

Our consultants average 10 years of industry experience and several years of government experience. A large
number of our consultants spent a major part their entire career dedicated to serving the Public Sector.

COMPANY SNAPSHOT

Company Name Systel Incorporated Of Delaware
Website WWW.SYSTELINC.COM
Business Entity S Corporation
State of Incorporation Delaware
Ownership Privately Held Corporation
Corporate Headquarters 600 Embassy Row NE Suite 200
Atlanta, GA - 30328
Phone Number: (678)-261-5220
Fax: (678)-623-5938
Global Development Center Plot No. 50, 8-3-1084/1 & 1A,
Floor II & III, Adj. to Karnaka Bank,
Srinagar Colony, Hyderabad - 500073
Andhra Pradesh, India
Phone Number:+91-40-40101040
Fax:+91-40-40101044
Length Of Time In Business 12 Years, Established In 1997
Primary Business Experience System Consulting, ERP (Enterprise Resource Planning)
Implementation & Consulting, Customer Relationship Management,
Project Management, Application Development & Management, Data
Warehousing, Business Intelligence, Infrastructure Services, and
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Identity Management Services.
Capabilities In System Programmer Analysts, Database Administrators, Systems
Consulting Programmers/Analyst, Project Managers, Technical Writer, Network
Administrators, Network Support Analysts, Support Analysts, Web/GUI
Developers, Systems Administrators, QA Testers, Business Analysts,
Operations Analysts, Help Desk Analysts, and Information Architect.
Financial Status Systel Is Financially Very Stable And Has Never Filed For Bankruptcy,
Never Been In Loan Default And Has No Pending Liens.

SYSTEL’S WORK PLAN

Systel’s work plan, objectives are to implement and support the Information Technology Consulting and
Support Services which would be in the interest of the… and would ensure good Return of Investment. In the
recent past we have had strategic consultant work with various Educational institutions, financial / investment
banks to provide resources and direction in various projects including development and support. Systel intends
to provide similar quality resources which would enable them to implement, manage, and support on-going
changes and to achieve successful completion of the project in accordance with the scope of work.

SYSTEL’S PROGRAM PLAN AND MANAGEMENT APPROACH

Systel approach for the current needs of the Agency shall involve working with the Agency remotely from its
offices in Atlanta, Georgia and out of its support center in Hyderabad, India. To ensure consistency in quality
and continuous partnership with our Clients, such as the Agency, Systel shall assign an Account Manager to
work exclusively with the account as a front-end interface to requirements and requirement fulfillment. The
Systel Account Manager shall establish a schedule of regular check-ins, either on-site or by telephone or email, in
accordance with specifications by the Agency and shall be overall responsible for the engagement with the
Agency, ensuring promptness in each requisition response or task order issued. It shall be the role of the
Account Manager to act as a Single Point of Contact for the client and shall serve as a one-to-one liaison with
the Agency. Systel’s Account Manager shall be responsible for participating in weekly status meetings with the
Agency to discuss and develop strategies for meeting existing and emerging requirements, and to review the
work performed by exiting Contractors. Additionally, the VP of Sales and the AVP - Sales with the AM, shall
meet with the Agency on a monthly basis to review account activities.

At Systel, we are committed to working with Clients to understand their business inside and out and to earn a
level of trust that goes beyond the typical client/supplier relationship. We enjoy a lasting, ongoing relationship
with both our Clients and Candidates and consider ourselves a partner in their success. Our desire is not to be
just a vendor to any organization or applicant but to be a valued and trusted business partner. We know we
must earn this recognition and we are very confident in our ability to do so. Our goal is to be a valued
proactive member of our client team and a partner in their technical endeavors. We focus on speed of
execution, overall responsiveness to changing project demands, and in general, exceeding our customers'
expectations. Systel is a flexible Company to work with. We enjoy finding creative ways to partner with our
customers and help them meet the changing demands of managing their business. We are ready to dedicate
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the necessary resources to ensure that the Agency’s current IT needs identified in this proposal are met. From
a viewpoint of cost, Systel understands the special needs of Customers such as the Agency to bring in quality
resources and reducing overall dollar spent on hiring these resources. We therefore bring special cost benefit
to companies such as the Agency, by offering the lowest possible markup percentage on rates.

SYSTEL’S RESOURCE MANAGEMENT TEAMS - DELIVERING QUALITY RESOURCES

Systel’s RM Team is one of the best-trained professional recruiting teams in the business and each day, more
than 35-40 Systel Recruiters and Consulting Managers commit them to meeting client needs for IT skills, so
while the market for IT talent may be challenging, Systel has the resources, the technology and the people to
ensure success. Our Recruiting Practice involves deploying recruiting resources in one single location in India
and headed by the leadership team in Atlanta, GA, to actively search out the skilled talent from the local pool
to meet individual requirements. All of Systel’s Recruiters have been trained in professional recruiting
techniques and sales skills in order to uncover and attract the most qualified Candidates.

Our commitment to flexibility, thoroughness and professionalism ensure that the needs of the Agency will be
met through the life of the contract. Systel’s RM Team comprises of 5 independent technologies specific
smaller teams including a Web Development Team, BI/DW Team, ERP & Integration Technologies Team,
Infrastructure, Database Development & QA Team, and Engineering Services and Legacy Applications Team.
Each of these teams is lead by a Resource Manager and is supported by 5-7 Recruiters. Requirements, for
instance such as SAP R/3 is assigned to the ERP/Integration Technologies Team and the Resource Manager
assigns a Recruiter(s) to find potential Candidates for the requirement. So, all our Recruiters possess
knowledge in the specific field they recruit in and thus have extremely distinguished experience & expertise in
finding the right resources.

COMMUNICATION WITH THE AGENCY

Systel shall maintain effective communications with the customer through e-mail and telephone and in order to
provide efficient and effective service to the former, we shall appoint an Account Manager to work as a Single
Point of Contact for the Agency. We shall align individual Resource Manager(s), just as we have done in other
similar engagements, to each Account Manager who in turn shall work with a team of Technical Recruiters in
fulfilling every single technical and functional resource requisition that shall be released by the customer. Our
dedicated Account Managers, Resource Team and Executive Management shall be on the call to attend
meetings scheduled with IT and customer business areas to assist the Agency in smoothly transitioning work
between agencies. Systel’s offshore support center in Hyderabad, India which employs around 60-70
employees, comprising mostly of support staff from a Recruiting and Resource Management perspective, shall
act as a Support Center, and thus are adept at handling any volume of work assigned.

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QUALITY OF RESOURCES & CANDIDATE TURNAROUND TIME

We at Systel strive for a 100 % match of skills and experience and do not submit a resource unless it meets
the criteria. Once we have a detailed understanding communicated across the team, we then focus on finding
just “One (1) or Two (2)” good fits for the position. We do this by a tiered recruiting approach wherein, we
qualify Candidates not only by preliminary interviews, but also by extensive technical interviews before we
submit them to the customer. However, any prospective Candidate, who doesn’t meet the 100 % skill match,
is eliminated from consideration and is not submitted to the customer. Systel has perfected finding the right
person for the job and we have the technologies, databases, networking intelligence and experienced
recruiting personnel to find the right person for specific IT needs requested in this RFQ. With our tremendous
resources, we are confident we can present several well-qualified Candidates resumes with in “1-2 Working
Days” of request by the Agency. Not only can Systel turnaround qualified Candidates resume within 1-2
working days, we can also have them start on assignments in as little a 24-48 hours. So, with us, we can have
Contractors start at Client sites with minimum notice and in doing so, we ensure that the quality of resources
submitted doesn’t get compromised in the process.

MAINTAINING QUALITY IN OUR ENGAGEMENT

In each engagement with any customer, Systel follows certain quality check procedures to ensure that it is
delivering quality and overall value and overall client satisfaction standards are being met during the
engagement. Systel’s “Account Management Practice” assigns an Account Manager as a “Single Point of
Contact” on each engagement to ensure that effective communication and satisfactory performance standards
are being met from the start. The Account Manager also convenes regular project status meetings involving
the customer’s project personnel and Company’s staff for the duration of the engagement track actual
progress against the project schedule. The Account Manager works closely with our client contacts to monitor
the progress of our work and our Consultants’ performance.

They also work directly with our Consultants to proactively identify and resolve any potential areas of concern
within the project. In our ongoing efforts to identify best practices, we conduct reviews of our own
performances on engagements. Periodic performance evaluations are conducted in conjunction with the
completion of projects, or the completion of phases in larger projects, in order to build professional skills and
to better meet our client’s needs. In order to achieve the most accurate appraisal, Clients receive a consultant
evaluation form to complete and return to our HR Manager. Likewise, our Consultants are asked to provide us
with a status report of their own accomplishments, as well an assessment of their strengths and weaknesses
related to their job performance.

CANDIDATE VERIFICATION

Systel’s Resource Management Team is a group of highly qualified Account Managers, Resource Managers,
Technical Recruiters, and Subject Matter Experts, who have spent the entire span of their professional careers
in the Information Technology industry. We at Systel give a great deal of importance to detail and do not stop
asking questions, unless we understand what is that the Customer is looking for. Once we have a detailed
understanding communicated across the team, we then focus on finding just One or Two good fits for the
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positions. We do this by a tiered recruiting approach wherein, we qualify Candidates not only by preliminary
interviews, but also by extensive technical interviews before we submit him to the Customer. In order to
ensure that we present quality resources that match individual skill requirements of a Customer, we have all
our Candidates go through an initial screen and a technical round of interview with a Project Manager or a
Technical Team Lead in the specific technology domain as requested in the requirement requisition. Systel’s
Resource Management Team also conducts a variety of tests to evaluate the technical skills and qualifications
of our resources to verify the accuracy of resume information, including: Online Skills Inventory and Analysis
and Computer Based Scenario Analysis. These tests examine the Candidate’s proficiency in the technical
domain and help us evaluate the accuracy of experience and expertise demonstrated in his resume.

CANDIDATE SCREENING AND VERIFICATION

Systel follows a comprehensive procedure of testing each Candidate’s technical and educational qualifications
and in doing so we start with examining the Candidate’s aptitude for consulting opportunities and verify
information on his/her resume and preliminary judgments are made about the Candidate’s experience and
education as well as personal interests. After the initial interview a recommendation is made to management
regarding the Candidate’s viability, before he is put to a technical examination. Subsequently, a Project
Manager or a Senior Consultant from the same technical domain performs a technical interview to assess the
Candidate’s skill levels as well as verify information on the Candidate’s resume. Systel also uses a variety of
tools to evaluate the technical skills of our employment Candidates: Technical Preliminary Interview - Provides
telephone or face to face technical evaluation interviews with our Candidates and submits interview summaries
to our technical Recruiting Managers; Customized Tests - If a skill set is specific enough to warrant a
customized test, Systel may utilize written tests that incorporate client input; Automated/On-Line Testing
Services - Systel uses Online Skill Inventory And Analysis Tests, and Computer Based Testing to evaluate
potential Candidates skills and experience levels.

Systel painstakingly verifies and screens its Candidates, delivering razor sharp focus to meet individual needs.
Systel verifies all levels of education included on an application. A minimum of a Bachelors degree is required
of all eligible Candidates. Systel also requires the verification of personal and professional references on all
new employees. Systel verifies the three previous employers or past five year’s employment. As an eligibility
criterion for all employees, our Candidates must successfully pass a pre-assignment forensic drug test
(Urinalysis) within the 30 days prior to the beginning of an assignment. In the event of test failure, the
individual is not offered employment. A check for felony and misdemeanor criminal convictions shall be
conducted in all Counties of State(s) where the employee has resided, has been employed, or attended school
for the past five years. We also take additional steps to assure that we match our Candidates to your needs.
Understanding your business climate and needs is a critical step in developing your business solutions.
Because Systel’s Consultants have extensive experience working with all types of corporate environments and
employment needs, they can quickly evaluate your Company’s technical environment, corporate culture and
development philosophies as well as interpret your requirements. This ability allows us to exceed Customer’s
expectations. When we receive a request, we apply this enhanced understanding in finding the right Candidate
for the job, who has the ability to adapt to the existing technological and cultural environment.

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SYSTEL’S RECRUITING AND SCREENING APPROACHES

As an “IT Consulting Services” firm, Systel has developed a proven and repeatable recruitment practice that
ensures the qualification and hiring of professionals that appropriately satisfy Client requirements. Systel
places a strong emphasis on our recruiting and screening process and thus we have crafted a “Multi-Tier”
placement and recruiting system so that our Clients get the right people with the skill sets they desire.

Screen Interview & Technical Interview With The Consultant - Systel starts with examining the Candidate’s
aptitude for consulting and verifies information on his/her resume and preliminary judgments are made about
the Candidate's experience and education as well as personal interests. After the initial interview a
recommendation is made to management regarding the Candidate's viability. Subsequently, a Project Manager
or a Senior Consultant from the same technical domain performs a technical interview to assess the
Candidate's skill levels as well as verify information on the Candidate’s resume. Systel uses a variety of tools to
evaluate the skills of our employment Candidates: Technical Preliminary Interview - Provides telephone or face
to face technical evaluation interviews with our Candidates and submits interview summaries to our technical
Recruiting Managers; Customized Tests - If a skill set is specific enough to warrant a customized test, Systel
may utilize written tests that incorporate Client input; Automated/On-Line Testing Services - Systel uses Online
Skill Inventory And Analysis Tests, and CBT to evaluate potential Candidates skills and experience levels.

Conducting Management Interviews With The Consultants - Systel subsequently, conducts both a professional
and a management interview on all Candidates. Care is taken to ensure that the Candidate has excellent
interpersonal and presentation skills as well as the positive attitude that is characteristic of all of our
Consultants. Furthermore, information about the assignment is conveyed to the Consultant to ensure that the
Consultant is sufficiently aware of his/her role.

Personal/Professional, Educational Reference Checks, & Employment Verification - Systel painstakingly verifies
and screens its Candidates, delivering razor sharp focus to meet individual needs. Systel verifies all levels of
education included on an application. A minimum of a Bachelors degree is required of all eligible Candidates.
Systel also requires the verification of personal and professional references on all new Employees. Systel
verifies the three previous employers or past five year’s employment. In doing employment verification, we
use the professional expertise of a professional firm, CLUSO to assist us in all potential Employees background
checks.

Drug Test & Criminal Record Check - Employment Candidates must successfully pass a pre-assignment
forensic drug test (Urinalysis) within the 30 days prior to the beginning of the assignment. The drug test is
conducted by a forensic laboratory certified by the National Institute of Drug Abuse (NIDA) of the US
Department of Health and Human Services. In the event of test failure, the individual shall not be offered
employment. A check for felony and misdemeanor criminal convictions shall be conducted in all Counties of
State(s) where the Employee has resided, has been employed, or attended school for the past five years.

Assignment Orientation & Right To Work Confirmation - Before being assigned to a particular Client, Systel
ensures that there is an appropriate fit between the Client and the employment Candidate. Therefore, if a
12


Candidate is being considered for a particular assignment, Systel provides overview of the assignment that
address considerations such as dress code, vacation, work hours, on-call requirements, etc. If any aspect of
the assignment is not palatable to the employment Candidate, that individual is not submitted for Client
consideration. At the time of employment application, Systel verifies Citizenship or Permanent Residency, or
Workers Visa status, and maintains verification of employability as required by the U.S. Department of Justice
through Form I-9. In the event that H-1B Visa sponsorship is required and the applicant is selected for
employment, Systel’s internal legal counsel pursues sponsorship through the appropriate regulatory bodies.

EMPLOYEE TRAINING

Systel believes in bringing together the best and brightest talents we can find in the industry - people who are
passionate about their skills and can bring a diverse background to a dynamic team. We also believe in the
constancy of learning and it’s one of the key reasons why we’ve been successful over the past few years. Our
employees keep pace with the rapidly changing industry by staying ahead of the learning curve. We provide
the tools, information, and support our people need to expand their knowledge base and continue to grow. At
Systel the effort is to constantly raise the levels of competency and capabilities of its people by providing the
necessary learning inputs and a conducive environment for both professional and personal growth.

The technical skills of our Consultants are continually upgraded through a variety of training programs,
workshops and seminars. Training activities at Systel encompass continuous orientation on the latest in
Software Technologies, Software Development Methodologies, Quality Assurance and Management, and
Project Management. We understand that our people are at the core of our success and thus, by providing a
challenging work environment, Systel helps attract and retain a diverse pool of best available talent. Systel
takes great care to recruit the best people available in India and abroad and furthermore, Systel’s in-house
training facility, based out of Atlanta, focuses on continuous value addition to its intellectual and knowledge
resources. By giving unlimited access to the latest in technology, Systel helps its people stay at the leading
edge of software programming and engineering skills.

TURNAROUND TIME IN FINDING THE RIGHT FIT

With our tremendous resources, we are confident we can present several well-qualified Candidates resumes
with in 1-2 working days of request by the Agency. Not only can Systel turnaround qualified Candidates
resume within 1-2 working days, we can also have them start on assignments in as little a 12-24 hours. So,
with us, we can have Contractors start at Client sites with minimum notice and in doing so, we ensure that the
quality of resources submitted doesn’t get compromised in the process. Systel shall respond within 4 hours of
the Customer’s initial request for personnel, acknowledging via telephone and/or by fax or email, the receipt of
the Customer’s request and shall subsequently start searching for acceptable Candidates. Within 12-24 hours
of the initial request, Systel shall respond to the Customer via telephone and/or email and confirm as to
whether the Customer’s request can be filled, and shall provide the Customer with resumes of all qualified
Candidates for review. Systel shall also ensure that all Candidates are available for interview within 12-24
hours after submittal of resumes and notification by the Agency.

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FOCUS ON DELIVERING QUALITY IN EACH ENGAGEMENT

A large part of the growth of our organization can be attributed to our constant commitment to our clients and
their success. Over 60 percent of our revenue comes from clients with whom we have been working for the
past five years. We ensure total quality deliverance through continuous service monitoring and review aimed
at evaluating the measures of standardized performance; consultant’s ability to meet critical organizational
deadlines; client satisfaction levels; and efforts of continuous improvements. The following paragraphs
describe the quality processes we have in place to support our services.

Weekly Status Meetings - The Account Manager participates in weekly status meetings with the recruiting
staff. The goal of the meeting is to discuss and develop recruiting strategies for new requirements, and to
review the status of existing requirements.

Monthly Account Review - Additionally, the AVP of Sales and EVP - Sales meets with the Account Manager
(s) on a monthly basis to review account activities. Topics include: filled orders, unfilled orders, open orders,
anticipated orders, trend analysis, and skill requirements.

Recruiting Process - The consultants we provide our clients ultimately reflect our quality of services. Our
structured recruiting and staffing process ensures the quality of new consultants joining the firm.

Professional Development Plans – Systel’s control mechanisms include monitoring and interacting with the
consultant during the first month of employment. Professional development plans are established for each
consultant in addition to timely performance reviews and evaluations to insure that compensation, training,
and assignments are in line with the consultant's goals.

SYSTEL’s PAST EXPERIENCE IN SIMILAR CONSULTING ROLES

Systel has worked with a significant number of private and public sector entities in a consulting capacity where
we’ve helped major corporations and public sector staff their IT departments for the last 10 years. Systel
augments staff with highly qualified trained consultants who are experienced with the latest technology in
their specific domains. Their professionalism and expertise have added value to projects, be it public or the
commercial sector. We have a proven track record of recruiting the best talent for our clients at competitive
prices and we also understand the sense of urgency that is required to hire the right consultant in a timely
manner to meet your technical and non-technical requirements.

Our national and international network of offices across the globe and partners are the key to recruiting
qualified IT professionals who help run the IT organizations of our clients. Systel is also a preferred vendor to
dozens of medium and large size corporation, state and local governments, and other information technology
consulting firms. Our attention to quality, our focus on helping our clients manage technology and IT costs, is
what sets us apart from others.

Systel understands that building and sustaining a strong project team is a major factor in the success of any
engagement. Our consultants come in different roles like System Analysts, Programmer Analysts, Database
Administrators, Project Managers, Network Administrators, Support Analysts, Web Developers, Systems

14


Administrators, QA Testers, Business Analysts, Operations Analysts, Help Desk Analysts and Information
Architects.

Systel has operated upon the principles of sharing in clients' challenges and delivering quality services at the
terms of the Customers thus improving the productivity of our customer’s IT functions by eliminating the
administrative burden that otherwise interferes with operations.

SYSTEL’s CURRENT RESOURCE STRENGTH

Systel maintains a specific practice that focuses exclusively on providing consulting and technology assistance
to corporate/agencies worldwide. We staffs over 250 dedicated Field contractors and this talent pool is the
force behind our philosophy of global resources, deployed locally. We have our consultant working at several
client locations world wide and at any point of time we maintain a repository of consultants who can be
deployed to our client sites worldwide based on client’s emergent needs.

Systel has the bandwidth of technical and functional resources to provide the customer with additional
resources as project needs demand. We can ramp up during peak periods in the project cycle within a short
turnaround time and we can efficiently staff additional resources on a project need if the customer wishes to
implement additional enhancements or modifications to their existing systems.

We at Systel are backed by global resource hubs in UK, Germany and Asia Pacific regions and these hubs in
turn are supported by our offshore development centers in Hyderabad in India. This gives us the additional
leverage required to staff a customers additional need for ramp up and helps us be geared to provide quality
contract resources in short turnaround time. Systel’s on-site/offshore business model helps us to operate
across two completely separate time zones enabling customers to benefit from two complete workdays for
every 24-hour period. This workday allows us to deliver more productivity in meeting a customers needs for
additional consulting support.

15


COMPANY ORGANIZATION STRUCTURE

SYSTEL’S GROWTH & FINANCIAL STRENGTH

Systel has provided distinctive and need-based IT services to some of the world’s leading organizations in the
Commercial sector and in the Public sector. Our success has been based on a resourceful combination of
consulting strength, professionalism and commitment to excellence and with such an ever-increasing focus on
quality and commitment at every area of functioning, we have grown tremendously over the past couple of
years and gained substantial financial strength.
16


Systel is a highly stable organization with over 12 years of successful operation without any delinquencies or
bankruptcies of any kind. Systel has proven track revenues of $ 22 M in annual Sales for 2008 *. With over
250 dedicated field contractors, and an approach working collaboratively with our clients, we have helped raise
Systel revenues to achieve immediate value and established a long term successes.

* Systel is a Closely Held Corporation.

SYSTEL’S DELIVERY STRUCTURE IN CONSULTING ENGAGEMENTS

Systel employs a team of about 60 support team members working out of its corporate headquarters in
Atlanta, Georgia and its offshore development center in Hyderabad, India. This staff comprises of Account
Managers, Resource Managers, Technical Managers, Solution Architects, and Technical Recruiters. These
members work under the leadership of Sales Managers, AVP – Sales, and EVP – Sales in their own vertical and
horizontal domains.

Systel has outlined an Account Management Team structured to service all client service requirements and it is
the role of the Account Manager to act as a single point of contact for the client. The Account Manager
communicates the changing needs of the client to the support staff. We align individual Resource Manager(s)
to each Account Manager who in turn works with a team of Technical Recruiters in fulfilling every single
technical and functional resource requisition that is released by the customer.

These Resource Manager(s) work with dedicated Account Managers to fulfill requests for highly skilled and
qualified individual resources within a prescribed timeframe locally and globally. They also work closely with
the Account Managers to replace assigned persons on the shortest possible notice.

Our dedicated Account Managers, Resource Team and Executive Management is on the call to attend meetings
scheduled with IT and customer business areas and as such our entire team of professionals consistently work
towards delivering services and solutions within time and within budget and to customers satisfaction.

EMPLOYEE BENEFITS WE OFFER

We at Systel believe that one of the key ways to retain top-notch Consultants is to provide them with top-
notch benefits. All Systel employees, regardless of their project status, receive full benefits. In this way, Systel
is able to recruit the best Consultants and provide our Clients with a mobile workforce of specialists to quickly
and efficiently respond to their requirements. Our extensive benefit program and emphasis on employee
relations allow Systel to attract and retain stellar Consultants. Additionally, all Systel employees receive an
annual salary and performance review corresponding to their hire date with the Company. All of our
employees receive the following benefits: Medical and Dental Coverage for Employee and Dependants; Long &
Short Term Disability Coverage; Group Life Insurance; A 401K Savings Plan; 2 Weeks Paid Vacation, 6 Paid
Holidays, a Variety of Referral And Project Retention Bonuses; Training; Legal Fees And Processing; and
Regular Company Dinners, Seminars, Picnics and Team Building Functions.

We provide a maximum of 5 working days per illness or per incident when illness or injury of a member of the
immediate family requires the employee's presence. In case of a prolonged medical or health emergency, the
17


employee is also granted leave without pay but is determined on a case by case basis by his immediate
supervisor and company management. At Systel, sick leaves may be used when employees are unable to
perform employment duties because of sickness, disability, or injury. Systel’s employees may also use sick
leave for medical and dental appointments of immediate family members if their presence is required. Systel
provides annual vacation leave with pay to all eligible full and part-time employees and all regular, benefits-
eligible, full and part-time employees are eligible to accrue paid vacation time beginning on the date of hire.
Typically all employees earn 10 days of paid vacation each year which can be used to rest and relax and get
away from the demands of the workplace. Systel offers other benefits such as Workmen Compensation,
Employer Liability Insurance, Life Term Insurance, Accidental Death and Dismemberment Insurance, Short
Term Disability Insurance, Long Term Disability Insurance. In addition, we offer our employee with 401 K
retirement investment option starting from the first day of the month following hire date, or on the hire date if
it falls on the first of the month and company contributions are made based on a percentage of salary, and
varies according to years of employment with the firm.

18


SYSTEL’S LIST OF A FEW CLIENTS

GOVERNMENT AGENCIES WE’VE WORKED WITH

SATE OF OHIO, OFFICE OF INFORMATION TECHNOLOGY
STATE OF MICHIGAN, DEPARTMENT OF INFORMATION TECHNOLOGY
STATE OF MICHIGAN, DEPARTMENT OF TREASURY
WAYNE COUNTY HEALTH SYSTEM, MICHIGAN
DETROIT PUBLIC SCHOOLS, MICHIGAN
STATE OF MARYLAND, DEPARTMENT OF HEALTH
STATE OF MARYLAND, DEPARTMENT OF EDUCATION
US DEPARTMENT OF HEALTH, WASHINGTON DC
US DEPARTMENT OF EDUCATION, WASHINGTON D.C
INTERNAL REVENUE SERVICE, WASHINGTON D.C
STATE OF FLORIDA, DEPARTMENT OF EDUCATION
MIAMI DADE COUNTY, FLORIDA
STATE OF PENSYLVANNIA, DEPARTMENT OF EDUCATION
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SYSTEL’S KEY PERSONNEL SUPPORTING THE ENGAGEMENT

NAME OF PRINCIPAL MADHU CHINTALAPATI
TITLE WITH FIRM PRESIDENT
ENGAGEMENT IN THE CONTRACT FROM AWARD UNTIL PROJECT DELIVERY
OWNERSHIP 100% OWNED AND OPERATED
ROLE IN THE CONTRACT Overall Management, Supervision Of A Customer Engagement
From An Operational Standpoint And Ensuring That Overall
Project Goals Are Being Met In Accordance With Laid Objectives.

NAME OF PRINCIPAL BRAJ NAYAK
TITLE WITH FIRM EVP –SALES &Delivery
ENGAGEMENT IN THE CONTRACT FROM AWARD UNTIL PROJECT DELIVERY
OWNERSHIP NO OWNERSHIP IN THE FIRM
ROLE IN THE CONTRACT Shall Manage All Aspects Of The Solution/Service Delivery And Is
The Main Point Of Contact For The Client, The Account Team And
Shall Be The Responsible For The Account Being Managed In The
Most Effective Way, In Line With Agreed Service Levels With The
Customer.

Shall Maintain Contact With Consultants During Engagements To
Remain Aware Of Project Status, Gather Feedback From
Consultant And Client About Progress/Performance, Help Resolve
Any Issues, And Elevate Issues To Executive Management If
Necessary.

Shall Work Closely With The Recruiting And Support Team
Nationally And Internationally Of Resource Managers And
Technical Recruiters In Ensuring That We Are Meeting Company
Standards For Resource Submittals In Addition To Delivering
Quality Profiles Against Resource Requisitions.

Shall Hold Regular Project Status Meetings With Customer For
The Duration Of The Engagement To Track Actual Progress
Against The Project Schedule. Timely Submitted Quarterly
Reports Including Sub-Contractor Assignment Reports, Process
Improvement Reports, and Problem Identification Reports.

20


CONTRACTING ORGANIZATION’S IT CONSULTING EXPERIENCE

SYSTEL’S IT PROFESSIONAL SERVICES EXPERTISE

Systel has many experienced and talented IT Professional consulting professionals with our trademark deep
functional product knowledge and industry business process knowledge. Systel’ Technology team, ranges from
project managers to deeply-skilled Senior Certified consultants, from infrastructure gurus to application engine
developers, from process change consultants to experienced Application DBA’s. Systel always seeks to stay on
top of future, releases and invests heavily in its consultants towards that end. Our expertise lies in the vast
pool of experienced professionals who can deliver the best services in the industry and we work across the
board.

Systel has improved the productivity of IT function by eliminating the administrative burden that interferes
with operations. Our customer support team of Recruiter(s), Resource Manager(s) and Account Manager(s),
have freed up to 40% of a customers time that otherwise is associated with employee orientation, motivation,
administration, training, benefits, vacation and time off, recruiting, and counseling.

Systel augments staff with highly qualified consultants who are experienced with the latest technology. Their
professionalism and expertise add value to your company’s projects. We have a proven track record of
recruiting the best talent for our clients at competitive prices. We understand the sense of urgency that is
required to hire the right consultant in a timely manner to meet your technical and non-technical
requirements.

Our technical professionals possess the following skill sets: VB/SQL Server, .NET technology, ASP.NET,
ADO.NET, VB.NET, Oracle, XSL, XSLT, PHP, MySQL, SAS, XML, JavaScript, Java, and J2EE technologies, Lotus
Domino, C++, Oracle PL/SQL, Cold Fusion, Business Objects, Crystal Reports, or SAS and interface with other
DBMS’s such as SQL Server. Our resources have completed tasks including but not limited to: Application
Integration; Client/Server and Web-Based Application Programming; Configuration Management; Database
Administration and Programming; Requirements Definition and Analysis.

RESOURCE STRENGTH

Business Application Development, Business Process Reengineering,
IT Project Manager
Package Evaluation and Selection, Network Solutions,

Strategic Planning, Requirement Definition, Data and Process Modeling,
Business Analysts Process Engineering, JAD Facilitation, 3rd Party Application Section, User
Acceptance Documentation
Conceptual Application Design, Functional Specifications, Technical
Systems Analysts
Planning, Report Generation
21


Database Analysts Oracle, MS SQL Server, Ingres, DB/2, Sybase, Informix
Developers and Testers Client/Server Architecture, Web Enabling, e-Commerce, IBM AS/400

TECHNOLOGY EXPERTISE

ERP/CRM Technologies SAP, Siebel, Peoplesoft, Oracle Applications, Clarify
Business Intelligence/DW Ab Initio, Informatica, Business Objects, Datastage
Financial Intelligence Hyperion, Cognos
ASP.NET, C#, HTML, DHTML, XML, ADO, Java, JavaScript, JavaBeans,
Web and E-commerce EJB, WebLogic, Websphere, VBScript, ActiveX, IIS, MTS, SOAP, Cold
Fusion, Ajax, Web Services
VB.NET, Visual Basic, Visual C++, MFC, SDK, C/C++, COM, DCOM,
Front-End Development -
ATL, ABAP/4, Dexterity, RPG/400.
Back-End Database MS SQL Server, SQL.NET, Oracle, Sybase, DB2, Informix, MS Access.
Oracle 10G, 9i, Oracle DBA, PL/SQL, PERL, Pro*C, ETL, Oracle
Oracle Tools Discoverer, PSP, Java Script, Java, JDeveloper, Oracle Applications
Server, Oracle Developer Suite.
UNIX, Windows, Windows NT, OS/400 ERWIN, Visual Source Safe, MS
Operating System Tools
Office Suite.

WHY SYSTEL
Functional Expertise - We believe that a strong technical solution begins with a solid business foundation.
Many projects succeed or fail based upon the functional design work that is done in the early stages of the
project. Our experienced consultants have analyzed complex business problems and have reached practical
solutions guided by best practices and their areas of expertise include: Service Delivery; Change Management;
Training Development And Delivery; Requirements Gathering; Stakeholder Interviews; Functional Design;
Process Design; Test Preparation And Execution; Production Support Design.

Full Lifecycle Implementation Experience - A key success factor in any project is continuity during and
between project phases. Our consultants have successfully led projects from conception to reality using time
tested methodologies, as well as cutting-edge innovations. We can provide a cross-functional team to lead a
project through the following stages to take the customer’s solution from concept to reality: Feasibility,
Definition, Design, Build, Test, and Stabilization.

Programming & Technical Development Expertise - Our associates consist of world class developers
who have the ability to do more than just code from a functional specification. Our consultants will take the
time to understand exactly the business purpose behind the development and suggest improvements where
applicable. Core competencies in technical areas include but not limited to: Application Development ,
application Engine, SQR, Application messaging & workflow, Database Design, SQL,Report Interfaces,
Conversations, Enhancements-Forms & customizations, Database Design, Workflow, PL/SQL, SQL Scripting.

Stress On Knowledge Transfer - Our resources follows a defined process to gather project information
step-by-step throughout each engagement so that clients have a clear record to reference after the
22


implementation is complete. Documentation, training, and follow-on support are customized to meet an
organization's specific requirements.
Clear Communication Skills - To be truly effective, a consultant must have not only great ideas but also
the ability to communicate those ideas clearly. We ensure that our consultants are multi-dimensional and are
able to both conceive of best in class solutions and communicate effectively the value that these solutions will
deliver to your organization.

Systel’s Experience With Government Agencies - Systel has successfully completed quite a few
consulting engagements in Public Sector and we work with all levels of government including; State, Local,
County, Municipal, and Authorities. We understand the recent trends within the Public Sector community
towards exploring new ways of managing and interacting with its constituents and our resources specialize in
grasping the importance of meeting the governmental requirements for capturing and providing critical
performance initiatives. Systel’s strongest assets are our highly talented professionals and our ability to staff
your project with accomplished senior consultants that bring a wealth of relevant business experience. We
understand the struggles that are unique to the environment within which government agencies or public
overseen agencies need to perform.

Financial Strength & Resource Bandwidth - At Systel, we're in the business of satisfying clients and have
operated upon the principles of sharing in clients' challenges and delivering quality services. Working
collaboratively with our clients, we have helped raise Systel revenues to achieve immediate value and long
term successes. Systel has proven track revenue of $ 22 M in annual Sales for 2008, and our length of
existence in the Information Technology industry make us an extremely reliable partner for any current as well
as future needs.

23


REFERENCES

COMPANY BACKGROUND: GENPACT a company majority owned by GE is a leading provider of Business
Services & Technology Solutions to the entire GE entities world wide. GENPACT provides ERP solution to GE
businesses in Banking & Finance (GE Money, GE Commercial Finance), Insurance (GENWORTH),
Manufacturing (GE Aircraft Engines), Transportation (GE Transportation, GE Rail), and Automotive (GE Motor).
Operating in ten countries, GENPACT has over 27,000 highly skilled associates specialized by industry. Systel is
the Preferred Staffing Partner and is one of the largest vendors to GENPACT world wide.
NAME: Biplab Adhya
TITLE: VP Sales (North America)
ADDRESS: 40, Old Ridge Bury Road, Danbury, CT 06810.
PHONE NUMBER: (404) 457 2022
SCOPE OF WORK: Provide consulting resources for projects which GENPACT executes in PeopleSoft world
wide. Typically these projects are Global roll outs which involve implementation, upgrade, maintenance etc. In
the current scope we have provided resources across modules (FINANCE, HUMAN RESOURCES,
MANUFACTURING,DISTRIBUTION,WAREHOUSE MANAGEMENT, CUSTOMER RELATIONSHIP MANAGEMENT)
with skills ranging from Project Manager, Functional Lead / Technical Lead, Functional Consultant, Business
Analyst, Technical Developer, DBA with PeopleSoft Applications as core skill set.
DURATION OF CONTRACT: Ongoing Contract
START DATE OF SERVICE: 11/10/2003
TOTAL NUMBER OF CONSULTANTS PROVIDED: Systel has staffed over 200 IT Professional resources, IT
Systems / Applications (Functional, Technical, DBA) world wide (US, Canada, Mexico, Europe, and Asia Pacific)
since 2004 on GENPACT projects.

CLIENT: KING County, Washington.
CLIENT BACKGROUND: King County is nearly twice as large as the average county in the United States.
With more than 1.9 million people, it also ranks as the 14th most populous county in the nation. It provides
King County provides regional services to all residents of the county. These include courts and related legal
services, public health services, the county jail, records and elections, property tax appraisals and regional
parks and facilities, including the King County International Airport (Boeing Field). To keep a track of various
services and to the residents of King County, they have various on going projects to provide better and more
effective services to the residents.
NAME: Meg Safranek
TITLE: Senior Human Resource Analyst.
ADDRESS: 401, 5th Ave, 3rd Floor, Seattle, 98104
PHONE NUMBER: (206) 263-7970
SCOPE OF WORK: Provide consulting resources for King County for their In-house Projects which help them
provide better services to the residents of the county. Systel has provided various resources with diverse skills
to work on various assignments run by King Co. Systel has provided System Engineers, System Analyst,
Database engineers, and application Developers for King. Co. DURATION OF CONTRACT: 12 Months.
PERIOD OF SERVICE: 12 months Renewable
TOTAL NUMBER OF CONSULTANTS PROVIDED: Systel has provided over 30 resources since 2007. There
has been an upgrade in Infrastructure for King County since the last few months and we looking at providing
more resources once the budgets are released.
24


COMPANY BACKGROUND: The University of Texas M. D. Anderson Cancer Center is one of the nation's
original three comprehensive cancer centers established by the National Cancer Act. It is both a degree-
granting academic institution and a cancer treatment and research center located in the Texas Medical Center
in Houston, Texas.
NAME: Ms. Paige Matthews.
TITLE: Sr. Account Manager
ADDRESS: 2450 Holcombe, Houston, Texas 77021
PHONE NUMBER: 281-797-9550
SCOPE OF WORK: Provide consulting resources for various project for ongoing implementation and support
project with skilled resources ranging from Functional Lead / Technical Lead, Functional Consultant, Technical
Developer.
DURATION OF CONTRACT: Ongoing Contract
TOTAL NUMBER OF CONSULTANTS PROVIDED: Systel has staffed 15 Consultants on various assignments
of M.D. Anderson Cancer center. Systel has been working with M.D. Anderson Cancer Center since 2007 and
has since provided resources on various assignments who have worked in various capacities such as Project
Managers, Business & Systems Analysts, Technical Architects, Project Leaders, System Administrators,
Network Administrators, Database Administrators, Application Developers, Web Developers, Client Server
Specialists, Mainframe Specialists, Data Modelers, Integration Specialists, Quality Assurance & Testing
Specialists,

HANDLING STAFFING CHANGES

Systel guarantees the quality of its consultants on all its projects. If the client is unhappy or unsatisfied, for
any reason, with the existing team member and requests for replacement, the replacements are usually done
in two to three (2-3) business days with skills/expertise equal to or exceeding to the one provided earlier,
subject to the availability of the required skill set on the bench. Also, if any of these candidates represented
above become unavailable dues to the time gap between now until project award, Systel will replace these
resources with equal or better quality resource than the one provided earlier within the time allocated.

VALUE ADDED SERVICES

The Company provides employees with training opportunities to increase their level of expertise, improve work
processes, learn higher value skills, and use state-of-the-art-technology so that their value is recognizable
within the client organization. Systel’s training program provides several advantages to the customers. In order
to provide the highest quality of support to clients, Systel ensures that its employees are trained on the client’s
existing systems and technology.

25


CONCLUSION

We have outlined the complete methodology as well as our offerings in various sections of this document. We
are confident that Systel’s methodologies and practices will optimize the performance of Information
Technology Management’s requirement. Systel would like to work with the Information Technology
Management Office, South Carolina, as a partner for this and any other IT consulting requirement. It is
important to reiterate that Systel welcomes the opportunity to be of service to the State and strongly desires
to become a vendor partner with the Information Technology Management office, South Carolina.

26

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