This document is a curriculum vitae for Kim Menchin, outlining her contact details, personal details, qualifications, professional development training, skills and competencies, professional experience, projects and achievements, and referees. Kim has over 30 years of experience in various roles such as Linen Service Manager, Domestic Service Manager, and Relief Hospitality Services Manager for Ageing, Disability and Home Care. She holds a Diploma in Business Management and has extensive training in management, safety, computer skills, and service areas.

1. Curriculum
Vitae
Kim Menchin
March 2013

2. Kim Menchin
Contact Details
Address 83 Budgeree Drive,Aberglasslyn.NSW.2320
Telephone Home (02) 4932 1563 Mobile 0431 158794
E Mail thesowerwoods@bigpond.com
Personal Details
Date of Birth 7th
March 1961
DriversLicence 1464 XY
General Interests Reading, cinema,livetheatre,travel, family
Marital Status Married
Professional Qualifications
2010 Diploma in Business Management
2003 ManagementDevelopment2 : AdvancedManagement
HunterAreaHealthService
2002 ManagementDevelopment1
HunterAreaHealthService

3. Professional Development Sessions
Management
 Ethical DecisionMaking
 Mediation Skills
 SupportingStaff ThroughChange
 StressManagement
 AssertivenessTrainingWorkshop
 RecruitmentandSelectiontechniques
 Mental HealthFirstAid
 Performance Management
 Basic Counselling
 Managing DifficultPeople
 BuildingEngineeringInformationManagement System
Safety
 Work Health& SafetyLeadership
 WH&S IncidentInvestigation
 Occupational HealthandSafetyforManagers
 RiskManagementforManagers
 InjuryManagement
 InfectionControl
 Chemical Safety
 FoodSafetyincludingHACCPrequirements
ComputerSkills
 Word
 Excel
 PowerPoint
 Outlook
 TRIM
 SAPsystemforPayroll,HR& OHS functions

4. Professional Skills & Competencies
Service Management
As a Manager I have
 Ensuredadherence tothe DisabilityService Standards,policiesandproceduresbyall staff
 Focusedonskillsbuildingforstaff
 Establishedgoodandopenlinesof communicationsforclients,staff andfamilies.
 Co-ordinatedeffectiveorientationprogrammesfornewlyemployedstaff.
 Guidedandassistedlessexperiencedstaff onanindividual basis
 Providedregularfeedbackregardingworkperformance andidentifyingareasof lesser
performance thatrequiredremediation.
 Counselledstaff whenappropriate,regardingworkperformance.
 Actedas a role model inteambuildingandleadership.
 Maintained objectivityinproblemsolvingandconflictresolution.
 Counselledandadvisedindividual staff asnecessarytoensure optimalservicequality.
 Maintainedaharmoniousworkenvironmentthroughan“opendoor”approach to
communication
 Educatedstaff in DepartmentpoliciesincludingCode of Conduct,Ethical Practice and
Workplace Safety
 Analysedandaddressedbudgettrendstoensure HospitalityService ismanagedefficiently
while providingsupporttoSupportService Managersonbudgetaryissues
 Prepared correspondence includingbriefingnotesandsubmissionstoSeniorDepartmental
Staff.
Personal Skills
 Abilitytouse discretionandmaintainconfidentiality
 Innovative andcommittedtocontinuousimprovement
 Adaptable andresponsive tothe needsof the clientsandthe organisation
 Resourceful innegotiationandproblemsolving
 People oriented
 Conscientiousandhardworking
 Acknowledgingandrespectingthe valuesandbeliefsof clients,staff andorganisations.
 Calmand objective underpressure.
 Flexible andadaptable inchangingcircumstances.
 Co-operativeinateam environment
 A sense of humour

5. Professional Experience
Current Employment
A/SeniorCustomer ServicesOfficer
A/Office Manager
AgeingDisability&Home Care
HunterRegion – Newcastle Office
2013-2014  ReceptionDutiesincludingcall management,visitorgreeting,
signinand assistance.
 Travel management - co-ordinatingbookingsfor
accommodationandflights
 Cabcharge – issue andreconciliation
 PettyCash – paymentsandreconciliation
 Issue of AccessCards and keepinguptodate recordof cards
insystem
 Manage the bookingof office resourcesincludingvehicles,
parkingspaces,meetingroomsandequipmentusing
multiple calendarsinOutlook
 Provide clerical supporttoManagersas requiredincluding
the use of TRIM filingsystem
 Handle mail incoming&outgoingincludingdeliveriesandDX
 Assistotherstaff inthe use of office equipment
 Maintainstationerysupplies

LinenService Manager
A/Domestic Service Manager
ReliefHospitalityServicesManager
Ageing,Disability&Home Care
StocktonCentre
1998 - Current  Manage the LinenService of HunterResidencesprovidinga
qualityservice to640 clientsover4sites.
 Supportand relievethe HospitalityServices Managerinthe
supervisionof hospitalityservicesacrossall sites.This
includescleaning,catering,laundry,transportandsecurity
servicesemployingapproximately250staff.
 Assessingandanalysingsituationsinaccommodationareas
to provide alternative service arrangementstargetedtothe

6. changingneedsof clients
 Ensure compliance withlegislationforFoodSafetyand
LaundryStandardsincludingQualityAssurancechecksand
developingFoodSafetyPlans
 DevelopandmonitorbusinessplansforHospitalityService
areas to meetthe businessobjectivesof the whole
organisation
 Monitorbudgetsand identifytrends.Provide supportto
managerswiththe HospitalityServices.
 Recruit,inductandmonitorstaff performance
 OH&S responsibilitiesincludingthe developmentof Safe
Work Practices,staff training,riskassessmentandhazard
identification
 Attendtosecurityissuesasreported
 Consultingwithexternal contractorsandservice providers
 Monitoringstocklevels andorderinggoods/chemicalsand
equipmentasrequired
 DevelopdutylistsinconsultationwithSupportStaff
 Monitorstaff entitlements
 Performpayroll andHR functions
Department AgeingDisability& Home Care
Various Positions
1978 - current  DomesticServicesManager
 Relief HospitalityServices Manager
 Relief ManagerAssetsandEngineering
 Manager SupportServices –PeatIslandCentre
 SupportService Officer– AccommodationUnitsandLaundry
Summary of Professional Projects and Achievements
Instigatedandcoordinatedtraineeshipsforall existingworkersinCertificateIIILaundryandCleaning
- approximately200 staff.
Coordinatedthe setupof newfacilitiesatCasuarinaGrove and Wadalbaensuringequipmentand
clientrequirementswere inplace tofacilitate asmoothtransitionfor clients.
OutstandingAchievementAwardforSupportServices –2005 & 2010
AustralianHealthcare andLinenAssociationAwardfor2005
Implementedasoiledlinenserviceusing240 litre wheeliebinsreducingmanual handlingof linen
bags byall staff.ReceivedOH&S awardfrom TreasuryManagedFundfor thisprojectand also
nominatedforNSWPremier’sAward forOH&SIncentives
Implementeduse of Ozone Technologyinthe LinenService allowingwashingincoldwaterwhile still
maintainingsanitationstandardsof linen
IntroducedPause Exercise Programtostaff toreduce injuriesfromrepetitive strain

7. Referees
Nigel Pink (02) 4928 0872
HospitalityService Manager
StocktonCentre
FullertonStreet
StocktonNSW 2295
nigel.pink@facs.nsw.gov.au
ColleenKerr (02) 4928 0853
A/ManagerClinical Services
StocktonCentre
FullertonStreet
Stockton.NSW.2295
colleen.kerr@facs.nsw.gov.au