1. SAMBHU NATH DEY
S/o Late Shri R N Dey
 – 09433281771
Alt  : 09432919795 / 9830387250
E-mail: sdsamdey@gmail.com / sambhu_dey@hotmail.com
Job Objective
I would like to be a part of an organization, which will harness my skill, experience and knowledge in its
process of growth and transformation. At the same time, it should give me ample opportunity to learn and
enrich my competencies, enabling me to make meaningful & substantial contribution.
Professional Profile
 Seasoned in Service Industry & Logistics Professional with experience of over 30 years.
 Currently working with Planet Mobile Pvt.Ltd.,a group company of Videocon Industry as Area Service
Customer Manager from March of 2015 till date.
 Good experience in spearheading entire gamut of Service & logistics function.
 Very good communication skills.
 Well conversant in operating in a highly computerized environment with expertise in SAP & CRM.
Professional Dossier
Since March’15 to till date Planet Mobile Pvt.Ltd.,(A group company of Videocon Industry)
as Area Service Customer Manager.
May’08 to Feb’15 Times Music (A group company of Bennett, Coleman & Co Ltd)
as Deputy Manager.
Dec’04 – Apr’08 Brightpoint India Pvt Ltd (US based fortune 500 company)
as Astt. Manager Inventory
May’04 – Nov’04 Acalmar Oils & Fats Ltd as Commercial Executive
May’00 – Apr’04 Music World Entertainment Ltd (a group co of RPG
Enterprise) as Assistant Manager - Warehouse
April’98 – April’00 Fly Jack Forwarders as Operation Executive
Sept’86 – March’98 Philips India Limited as Officer Material Management

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Organisational Experience
Planet Mobile Pvt. Ltd. (A Group Company of Videocon Industry) March’15 to till Date
Job Profile: (Area Service Customer Manager for Videocon & Sansui Mobile – West Bengal)
Functional Objective of this position: Responsible for service process adherence by conducting audits
and sharing feedback. Provides customer service support to the organization by obtaining, analysing and verifying
the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in
order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations.
 Appointing new service partner for Videocon & Sansui Mobile.
 Supervising & monitoring over all service partners in West Bengal.
 Periodically training on latest Model & software changes in Mobile Service.
 Periodically audit on all service centre.
 Maintain TAT for L2 & L3 centre.
 Handle customer escalation & consumer legal case.
 Meeting Dealer, Distributor & Retailer for feedback of products & service for improvements.
 Monitoring timely spares billing to partner as per PO & PNA to minimize TAT..
 Follow up with HO for required spares & SWAP.
 Manpower management for L3 & Back Office.
 Ensuring the market engagement and the trade satisfaction through ensuring the handsets are
repaired and no pending cases are present in the system.
 Follow up for all the pending cases for the no. of handsets which are to be repaired.
 Visiting with the Area Customer Service Manager & Ensuring the Market Engagement of the
monthly distributors/ Regional Distributors/ key retail outlets to be more than 10 on a monthly
basis for increasing the count of the distributors in the market.
 Continuous liaison with Sales people for better performance of sale.
 Physical verification of stock.
 Reconciliation of Stock
 Coordination with Management & other agencies
Times Music (A Group Company of Bennett, Coleman & Co Ltd) May’08 till Feb’15
Job Profile: (Deputy Manager)
 Maintaining inventory records
 Imprest handling for local purchase

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 Sales coordinating for obtaining exact figure
 Inbound & Outbound logistical function
 Billing to Dealer & Distributor for local & upcountry
 Fully conversant in SAP
 Collection from Dealer & Distributor & follow up for collection as per ageing
 Calculate the figure for F Form & C Form & follow up with consultant
 Scrutiny of invoices
 Scrutiny of unsold return from dealer & distributor & issuing Credit Note
 Reconciliation of dealer & distributor ledger
 Way Bill Management
 Physical verification of stock
 Reconciliation of Stock
 Manpower management for Warehouse & Back Office
 Coordination with Management & other agencies
BRIGHTPOINT India Pvt. Ltd (Nokia Care) Dec’04 to Apr’08
Job Profile: (Assistant Manager - Inventory)
 Maintaining inventory records
 Supply of Inventory within stipulated time
 SWAP for replacement
 Billing to ASC for spares & Out of warranty repair handset
 Impress handling for local purchase
 Inbound & Outbound logistical function
 Reconciliation of bank ledger, handset & accessory
 Way Bill Management
 Physical verification of stock
 Reconciliation of Stock
 Scrutiny of invoices
 Coordination with Management & other agencies
Acalmar Oils & Fats Ltd May’04 to Nov’04
Job Profile: (Commercial Executive)
 Maintaining inventory records
 Receipt of goods for refinery
 Raising of GRN
 Issuance of materials to respective departments
 Indenting for procurement & coordination for purchase

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 Coordination with vendors for material supply
 Disposal of rejected materials
Music World Entertainment Ltd May’00 to Apr’04
Job Profile: (Asst. Manager - Warehouse)
 Maintaining inventory records
 Receipt of goods for refinery
 Raising of GRN
 Issuance of materials to respective departments
 Indenting for procurement & coordination for purchase
 Coordination with vendors for material supply
 Disposal of rejected materials
Fly Jack Forwarders Ltd Apr’98 to April’00
Job Profile: (Operation Executive)
 Import/Export freight rate negotiation
 Finalisation of Rate Contracts
 Validation of Import Export documents
 Liasioning with Customs, Port Authorities etc.
Philips India Ltd Sep’86 to March’98
Job Profile: (Officer Materials Management)
 Receipt of local and imported materials
 Coordinating with production as per production requirement
 Dispatching of finished goods
 Rejected materials disposal and regularizing the same in accordance with government rules
 Ordering of imported/Local Purchase/local components; raw materials, capital goods from various
local and foreign sources
 Compliance of import formalities and remittance
 Maintaining inventory level matching to production plan & accordingly rescheduling of dispatches.
 Scrutiny of Import/Export documents
 Classification of items under customs and Central Excise Tariff heading
 Interpretation of Export/Import policy, Customs assessment of Bills of Entry and Shipping Bills
 Interaction with Government Authorities, physical clearance of cargo and post clearance
formalities for remittance etc.

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Professional Accomplishments
 Certificate course on “Computer Application in Materials Management” from Indian Institute of
Materials Management.
 Certificate course on “Import-Export Management” from Kolkata Productivity Council and Indian
Institute of Materials Management.
Academics
 B.A from Kolkata University in 1992
IT Skills
 Well versed with: Advanced Excel, Ms-Office, WIN-9x/2000/XP
Personal Dossier
Address: 3B, Main Road, Kalianibas,
Barrackpore, P.O. Nonachandanpukur,
West Bengal – 700 122
DOB: 01-03-1968
Languages Known: English, Hindi and Bengali
Alternate Connect 9432919795 / 9830387250
References Mr. Saikat Dutta, General Manager-Tata Metallic :09830169201
Mr. Somnath Nandy, General Manager – Planet Mobile Private Ltd :08826984447
Mr. Jayatri Nag, TOI - Mumbai Mirror, : 09831273165

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Professional Accomplishments
 Certificate course on “Computer Application in Materials Management” from Indian Institute of
Materials Management.
 Certificate course on “Import-Export Management” from Kolkata Productivity Council and Indian
Institute of Materials Management.
Academics
 B.A from Kolkata University in 1992
IT Skills
 Well versed with: Advanced Excel, Ms-Office, WIN-9x/2000/XP
Personal Dossier
Address: 3B, Main Road, Kalianibas,
Barrackpore, P.O. Nonachandanpukur,
West Bengal – 700 122
DOB: 01-03-1968
Languages Known: English, Hindi and Bengali
Alternate Connect 9432919795 / 9830387250
References Mr. Saikat Dutta, General Manager-Tata Metallic :09830169201
Mr. Somnath Nandy, General Manager – Planet Mobile Private Ltd :08826984447
Mr. Jayatri Nag, TOI - Mumbai Mirror, : 09831273165