1. Khurram Shahzad
E-mail: khurram.shahzad@mcb.com.pk
Address: House # 500 Upper Malik Pura Abbottabad, Pakistan.
 (Mobile) 0300-9870060
 (Office) 051-4581192
Career objective
To establish a long-term career in the challenging and diverse field of Networking at a company
that will challenge and nurture my technical and creative talents.
Professional Experience
MCB Bank Ltd (March 2008 – Till Now)
Working as POS Supervisor with following responsibilities.
Job Description:
 Guides and monitors the sales team ensuring the achievements of business
growth/volume targets within specified time frame.
 Providing regular training to key/Corporate and other merchants on card acceptance
procedures & fraud prevention procedures.
 Ensures timely resolution of merchant complaints and queries.
 Monitors daily/weekly/monthly sales to track performance of each member of the sales
team and report on all sales activates.
 Hold daily meetings to manage and give guidance to the sales team to ensure sales
targets are achieved within a given time frame.
 Repairing Of Verifone All POS Country Wide. (Security Alarm-BAD RTC CHIP).
 Handling & Troubleshooting of MX – 870 Multimedia Point of Sales (POS) Terminals. We
are mainly using Hypercom T-2100 and Verifone Terminals.
 Configuration of Omni 5150 / 3750 / 510 / 610 (Verifone) using Vericentre.
 Troubleshooting of POS Terminals.
 Downloading / Installation of TOP UP Terminals
Bank Al Falah Ltd (August 2005 – March 2008)
Working as Relationship Officer with following responsibilities.
Job Description:
 Monitoring the monthly volume of complete merchants
 Monitoring Point Of Sale record for specified zones.
 Maintaining and monitoring complete M.I.S for specified zones.
 Monitoring Merchant Complains and assuring resolution in times.
 Signing potential merchants including corporate setups.
 Monitoring and providing trainings to the merchants related to Risk Management Unit.
 Minimizing the Gaps in the market to assure maximum coverage for Bank AlFalah’s POS.

2.  Monitoring Daily service issues and having a complete follow-up of complains for
specified zone.
 Collection of required Information from Bank Card System (Card Pro)
 Special assignment given to explore 2nd tier cities like
Jhelum/Mirpur/Abbottabad/Murree/Wah.
 Monitoring the resolution of charge back issues in the given frame of time.
 Building strong relationship with the Merchants.
Working as Point of Sale (POS) Support Office with following responsibilities.
Job Description:
• Downloading / Installation of Point of Sale Terminals.
• Configuration of Omni 5150 / 3750 (Verifone) using Vericentre.
• Troubleshooting of POS Terminals.
• Provide training sessions for the merchants as well as the internal staff regarding POS.
• Converted POS software for new product Step by Step Plan (SBS) and also trained the
merchants.
• Maintaining complete Inventory of POS for North region.
• Collection of required Information from Bank Card System (Card Pro)
• Ensure all POS terminals are working properly and replace out of order POS terminals
immediately.
• Maintain POS activation ratio at or above 90%
• Regularly visit POS based merchant on daily basis.
• Monitoring the monthly volume of complete merchants.
Achievements:
Awarded a Certificate of Excellence for outstanding performance in year 2006.
Awarded a Certificate for outstanding performance on yearly function of Merchants Mela 2006.
Network Operation Executive at Cyberaccess e-Business Division, Islamabad (July 2002-
July 2005)
Orix Leasing Pakistan (Pvt.) Ltd. and have introduced State of the Art Point of Sale Network in
Pakistan. Our Network offers Debit Cards, Loyalty Cards, Credit Cards and Utility Bills Payment.
• Responsible for smooth connectivity of Regional Network (Islamabad / Rawalpindi /
entire N.W.F.P region) with head office in Karachi. We are connected through VSAT link
to head office and DDR is configured as backup in case VSAT link goes down. Smaller
branches connect with regional office through DXX / Lease lines.
• Handling & Troubleshooting of Point of Sales (POS) Terminals. We are mainly using
Hypercom Terminals (ICE-5500 & PICE-5000).
• Responsible for correspondence with all our clients in my region like Pakistan State Oil
(PSO), ABN AMRO Bank, Bank Al-Habib, Metropolitan Bank, Habib Bank, Standard
Chartered Bank, Askari Bank etc. and with head office in Karachi.

3. Education
Examination Year Board/university
Matric (science) 1998 Board of Intermediate Secondary Education Abbottabad
DAE (Civil Engineer) 2002 University of Peshawar
BA 2007 University of Peshawar
Certifications
• CIT (CCNP) Aug 2004
• Remote Access (CCNP) Aug 2002
• Switching (CCNP) Aug 2002
• Routing (CCNP) Aug 2002
• Cisco Certified Network Associate (CCNA 2.0) October 2001
• Cisco Certified Network Associate (CCNA 3.0) October 2003
References:
References can be furnished upon request.