1. 1
Heba Samir Abd El Hamid Ibrahim
Egypt ,Cairo
princesshontoss@gmail.com
Mobile +202 010 697 86 472
Date of Birth: Jun 21st
1985 Social Status: Married
International Driving license
OBJECTIVE
Seeking a challenging and responsible position in which my knowledge & skills may be
applied, to expand my experience in this field for more development of my own
performance.
Finally, Adding value to myself and to the organization.
Experiences & Skills:
 Information Technology Solutions
 Managing Consultant for Infrastructure & Information Technology Latest Solutions
 Detailed Engineering, leading major projects, software solutions, Third party devices
 Agreeing project objectives
 representing the client's interest
 providing independent advice on the management of projects
 organising the various professional people working on a project
 Risk assessment
 Making sure that all the aims of the project are met
 Making sure the quality standards are met
 Using the latest IT to keep track of people and progress
 Recruiting specialists and sub-contractors
 Monitoring sub-contractors to ensure guidelines are maintained
 Accounting, costing and billing.
 Cover all aspects from the design stage through to completion and handover to the client.
Managerial Experiences: Managing and monitoring Servers & Services
1- Company Projects Management
2- IT Trainer
3- Policy and Procedures Creator & inspector
4- Network & Infrastructure
5- ISA [ Internet Security and Acceleration ]
6- Microsoft Exchange Servers [ Mail Server ]
7- Domain Controllers
8- Backup Servers Controller [ Server for backup on disk storage or backup tapes ]
9- Cisco Switches & Routers
10- File servers
11- WSUS Servers
PROFESSIONAL EXPERIENCE
From 
To 
Position 
Dept 
March 2010
November 2011
Technical Support Agent
Dell Middle East
Organization
City 
Country 
Tele performance International
Company
Cairo
Egypt
www.teleperformance.com
From 
To 
Position 
Dept 
July 2009
March 2010
Customer Support Agent
Vodafone Egypt Account
Organization
City 
Country 
Vodafone Egypt
Cairo
Egypt
www.vodafone-eg.com
From 
To 
Position 
Dept 
May 2014
November 2014
Technical Support Agent
Organization
City 
Country 
Raya Contact Centre
Cairo
Dubai
www.rayacontactcentre.com

2. 2
EDUCATION BACKGROUND
2002 -2007 College 
Graduation Project 
Category 
Faculty of engineering ….
Modern Academy For Engineering & Technology
BSC of engineering in " Electric Engineering ( Communication & Electronic Technology)
“Smart Vehicle ”
"PLC & Smart Electronics "
REFERENCES: Available upon request.
ADDITIONAL CERTIFICATES AND COURSES: OFFERED BY
1 Microsoft Certified System Engineer "MCSE" Microsoft
2 Microsoft Certified System administrator "MCSA" Microsoft
3 Microsoft Certified Professional "MCP" Microsoft
4 International Computer Driving License "ICDL" Microsoft
5 Project Management Professional (PMP) EMAK
6 Dale Carnegie " Communication Skills " Synergy
7 Infrastructure Network + Synergy
COMPUTER & PERSONAL SKILLS
 Installation, testing, commissioning and maintenance
 Troubleshooting skills
 PLC programming & design
 Computer skills :
- MATLAB
- Lab view
- Good researcher at internet
 Maintenance : (Software & Hardware)
 Also a Expert user for MS office programs (Word- Excel- PowerPoint…) Internet good user, emailing, web
search.......etc
LANGUAGE
 Arabic, Mother Language.
 English, Fluent spoken, reading and written