English for Interpersonal Interaction

1. Dinda Nurlaila
English for Interpersonal Interaction
• Saying Sorry
• Accepting an Apology
• Showing Symphaty

2. Saying Sorry
Usedfortellingsomeonethatyou
areashamedorunhappyaboutsomethingthatyou
havedonethathashurtorupsetthem.

3. How to Express “Saying Sorry”
• I’msorry
• MyBad
• That’smyfault
• I’mmistaken
• MyApologies
• Pardon/PardonMe/IBegYour
Pardon
• ForgiveMe

4. Accepting an Apology
Acceptinganapologyisequivalent
tosayingyouforgivethepersonat
fault.

5. How to Express “Accepting an Apology”
• It’sOk
• Itdoesn’tmatter
• Noproblem
• Pleasedon’tmentionit
• Noworries
• Pleasedon’tletithappenagain
• Youshouldbe,butIforgiveyou
• ApologiesAccepted

6. • ExpressRemorse
Remorsemeansdeepregretorfeelingsorry;alwaysstartanapologywithasorry.Don’tjustsay
‘sorry’feelit.
• AdmitResponsibility
Alwaystakeupresponsibilityforthemisdeedsyoucommitinsteadofpassingyourmistakeson
othersandblamingthem.
• Tomakechanges&Promisetoneverrepeat
Whenyoucommitamistake,makesureyoudon’trepeatthoseandpromisetomakechanges
inyourbehaviour.

7. Example
Chloe:“Whatwasthatterriblenoise?Didyoudropanything?”
Ashley:“I’msorry,Chloe.Idroppedaglassontheflooranditbroke.”
Chloe:“Wereyouhurt?”
Ashley:“No,butI’mreallysorry.”
Chloe:“I’mgladthatyouaren’thurt,butwhydidyoudropit?Haven’tItoldyounottohandleglassware?”
Ashley:“Icouldn’thelpit.Theglasswastooslippery.”
Chloe:“It’sokay,butyou’vegottobecarefulnexttime!”

8. Showing Sympathy
Sympathyisdefinedasfeeling
sadnessforotherpeople.

9. How to Express “Showing Sympathy”
• Iamsorrytohearthat.
• Pleaseacceptmycondolences.
• That'ssosad.
• Ihopeyoufeelbettersoon.
• Isympathizeaboutthesituationthathappened.
• Whataterriblesituationforyou.
• That’stoobadforyou
• Iwasheartbrokenbythissadnews.

10. Rain: Sam has been having a lot of
troubles lately. I think he might be
getting a divorce.
Oddie: I'm sorry to hear about Sam's
problems. I hope things get better for
him soon.

11. Writing Sympathy Notes
• Myheartfeltcondolencesonyourloss.
• Ourthoughtsarewithyou.
• She/hewasalotofthingstomanypeopleandwillbemissedtremendously.
• Iamthinkingofyouinyourtimeofloss.
• Weareverysaddenedtohearofyourloss.Withdeepestsympathies.
• Youhavemysinceresympathy.
• Youhaveourdeepestsympathy.

12. Example Sympathy Note
Dear John,
Iheardrecentlythatyourmotherpassedaway.Shewassucha
wonderfulwoman.Pleaseacceptmyheartfeltcondolencesonyour
loss.Youhaveourdeepestsympathy.
Warmregards,
Ken

13. https://www.macmillandictionary.com/dictionary/british/i-m-
sorry
https://www.grammarly.com/blog/other-words-for-sorry/
https://www.everydayhealth.com/healthy-living/accept-
apology-gracefully/
http://www.learnex.in/english-lesson-accept-an-apology-
forgive-someone/
https://www.yourdictionary.com/sympathy
https://www.thoughtco.com/expressing-sympathy-1212035

14. Thank You