1. The four stages of active listeningBy: Madeleine Manzo
2. Focusing Decide to listen to yourself.Create a proper atmosphere.Focus on the speaker.Show that you are paying attention.
3. INTERPRETATING KEEP FROM JUDGING DETERMINE THE SPEAKER’S MEANING CONFIRM THAT YOU UNDERSTAND THE MEANING SHOW THAT YOU UNDERSTAND.
4. EVALUATING GATHER MORE INFORMATION. DECIDE WHETHER OR NOT THE INFORMATION IS GENUINE. EVALUATE THE INFORMATION. COMUUNICATE YOUR EVALUATION.
5. RESPONDING LEARN WHAT THE SPEAKER EXPECTS. CONSIDER YOUR OWN TIME AND ENERGY. DECIDE WHAT TO DO.
6. MIRRORING Speaker: I loved Ashley wedding dress on Saturday. Listener: You loved Ashley wedding dress on Saturday but I loved her husband best man. Speaker: Hahaha! You are really something. Listener: yeah I know, girls just love to have fun.
7. CONTINUE:MIRRORING SPEAKER: I hate the voice of my boss. LISTENER: You hate the voice of your boss but you should just deal with it until you find a new job.
8. Paraphrasing Speaker: My partner is out of the country and I have to do this project which is due Friday. If only this wasn’t a pair up project. Listener: So your saying that you would rather work alone instead of working with a partner and give her half the credit she didn’t do.
9. Summarizing statements Speaker: Again? You know you must get yourself together. Listener : Yes I know, but it hard to find a babysitter at this time. Speaker: Well, we both know that if you don’t get this figured out, you will face the consequences. Listener: Yes Ma’am
10. Self-disclosure Statement Speaker: I hate it when he acts this way. It just want to make me slap him hard across the face. Listener: yeah. I know what you mean. That reminds me of the time where I felt like that with my former boss. Oh how I didn’t like his attitude.
