The document outlines the four stages of active listening: focusing, interpreting, evaluating, and responding. It also provides examples of mirroring, paraphrasing, summarizing statements, and self-disclosure statements as techniques for each stage. The goal is to pay close attention to the speaker, understand their intended meaning, thoughtfully consider the information, and choose an appropriate response.

1. The four stages of active listeningBy: Madeleine Manzo

2. FocusingDecide to listen to yourself.Create a proper atmosphere.Focus on the speaker.Show that you are paying attention.

3. INTERPRETATINGKEEP FROM JUDGINGDETERMINE THE SPEAKER’S MEANINGCONFIRM THAT YOU UNDERSTAND THE MEANINGSHOW THAT YOU UNDERSTAND.

4. EVALUATINGGATHER MORE INFORMATION.DECIDE WHETHER OR NOT THE INFORMATION IS GENUINE.EVALUATE THE INFORMATION.COMUUNICATE YOUR EVALUATION.

5. RESPONDINGLEARN WHAT THE SPEAKER EXPECTS.CONSIDER YOUR OWN TIME AND ENERGY.DECIDE WHAT TO DO.

6. MIRRORINGSpeaker: I loved Ashley wedding dress on Saturday.Listener: You loved Ashley wedding dress on Saturday but I loved her husband best man. Speaker: Hahaha! You are really something. Listener: yeah I know, girls just love to have fun.

7. CONTINUE:MIRRORINGSPEAKER: I hate the voice of my boss.LISTENER: You hate the voice of your boss but you should just deal with it until you find a new job.

8. ParaphrasingSpeaker: My partner is out of the country and I have to do this project which is due Friday. If only this wasn’t a pair up project.Listener: So your saying that you would rather work alone instead of working with a partner and give her half the credit she didn’t do.

9. Summarizing statementsSpeaker: Again? You know you must get yourself together.Listener : Yes I know, but it hard to find a babysitter at this time.Speaker: Well, we both know that if you don’t get this figured out, you will face the consequences.Listener: Yes Ma’am

10. Self-disclosure Statement Speaker: I hate it when he acts this way. It just want to make me slap him hard across the face.Listener: yeah. I know what you mean. That reminds me of the time where I felt like that with my former boss. Oh how I didn’t like his attitude.