1. HEADLINE& PROFILESUMMARY
SAURABH SRIVASTAVA
A dynamic professional, seeking middle managerial assignment in Team Management / Project Management /
Service Delivery / Pre-sales, preferably in Delhi & NCR / Australia / European / Middle East
Country
India
Postal Code
560005
Location Name
Bangalore
Industry
IT
Summary
I can be described as a dynamic professional, with extensive experience in IT Operations, Enterprise Management
Solution, Project Management and Client Relationship Management. A multi-faceted professional with documented
success of consistent achievement in a senior management capacity primarily accountable for complete operations.
Proficient in extending ITIL Service Support in Incident, Problem, Change, Release and Configuration Management.
Skilled in establishing and implementing ‘best practice’ processes across the organization to ensure effectiveness
resulting in reduced costs and improved service delivery. Collaborated with the Senior Management and provided
strategic direction on technology initiatives in line with the core organizational goals and business & profit objectives of
the company. Resourceful big picture thinker who confidently champions business objectives through technical
leadership and business acumen, vendor negotiations and cost saving initiatives. Excels in developing & motivating
highly focused teams that successfully exceed company objectives
I a logical thinker and strong communicator noted for transforming IT organizations with support to global, enterprise –
wide infrastructures. I have comprehensive understanding & proficiency in LAN/WAN administration, server
configuration, desktop support, technical procedure documentation & client relations. I am Highly resourceful and
proficient in providing timely and cost-effective integrated technology solutions. Experience in managing servers and
providing prompt and timely 24x7 support to clients on various issues while managing global helpdesk and training team
members on the same. Expertise in planning, engineering, managing and executing projects including installation,
operations and maintenance of networks. Proven abilities in resolving complex networking, hardware and software
related issues.
CONTACTINFORMATION
Email: Phone:
Address:
TECHNICAL PURVIEW
 HP Open View Suites:
o HP NNM (Network Monitoring).
o HP OM ( Operation manager for Server Infra Monitoring)
o HP-Site Scope( IT Infra Monitoring)
o HP- BSM( Business Services and Application Performance Monitoring)
o HP SHR (Service Health Reporter)
getsaurabh237@gmail.com +91-9886562669
#403,VV Ivory Apartment, Babusapalya. Bangalore –560005, India

2. o HP NA (Network Automation)
o HP ART (Adoption Readiness Tool)
o CA Nimsoft (IT Infra-monitoring)
Company Name
ITC InfoTech India Ltd.
Title
IT Consultant (Role: Solution Architect and Project Manager)
Location
Bangalore
Time Period (Start Date – End Date)
Since Oct 2007 Till Date
Description
On-site KT Attended
 KT on HP NNM and OM (New Jersey, USA)
 Knowledge Transition on CA Nimsoft (Brussels, Belgium)
Training Provided
 Provided Training on HP Tools (NNM, OM and BSM) to B. E. graduates in Jeddah (Saudi Arab) in Jul’13)
Key Result Areas:
 Managing the HP BTO tools suite, RFP Design (Enterprise System Management)
 Developing/ preparing the Solution Architecture for HP BTO, IT Service Management design as per customer &
Technical Project Management
 Interacting with presales team for any new RFPs and helping in SOW & resource costing
 Coordinating with client for requirement mapping & finalization of various technical specifications
 Leading multiple teams in varied environments in IT industry
 Accountable for remote administration and monitoring of different setups of servers and applications for customers
based on USA and UK
 Spearheading several projects for international and domestic client
 Carrying out recruitment, training, performance appraisal and counseling of processing associates
 Accountable for gathering functional requirements from end users
 Handling 3 projects as a project manager
 Managing project life cycle of HP BTO Products implementation/upgrade in all accounts of HP ITO Delivery ESM
team
 Architecting solution based on BTO suite of products
 Responding to RFP in the areas of System/ Network/Application monitoring
 Preparing the Logical & deployment architecture for solution
 Developing the technical solution/proposal and effort estimation
 Carrying out assessment workshop, design workshop & requirement workshop at customer for BTO solution
deployment
 Ensuring the maintenance of COE setup for HP BTO tools & other tools
 Performing the demo on entire integrated solution to any customer visit
 Monitoring the implementation of new tools and new features in COE lab
 Responsible for:
o Recommending server sizing and software BOM for solution
o Identifying & Defining integration requirements
o Defining dataflow requirements in solution
PROFESSIONAL EXPERIENCE

3. o Preparing re-usable artifacts for practice development activities to cut down implementation effort - Knowledge
briefs, Solution guides, project plan and user acceptance test plan
Company Name
Progressive Infovision Ltd. ( Client- Wipro BPO)
Title
Sr. Network Engineer
Location
New Delhi
Time Period (Start Date – End Date)
Description
 Oversaw architecting, designing and implementation of the entire IT infrastructure both In-house and based on the
projects requirements from clients
 Assisted in-house sales team for RFP Responses & providing appropriate solutions based on business requirements
 Developed project schedules, cost/resource, establishing quality measures and setting up milestones; implementing
project plans within pre-set budgets & deadline
 Installed and configured LAN/WAN as per organizational requirements, governed by communication protocols;
designing backup strategy & ensuring scheduled / unscheduled backups as per the backup plan
 Monitored network security-controlled access to the IT network as a part of the security procedure & updated security
programs
 Assessed IT requirements of the organization in terms of software / hardware and identifying / developing vendors
for procuring IT products at cost-effective rates
 Implemented plans for information systems & technology solutions for products; extending ITIL Service Support in
Incident, Problem, Change, Release and Configuration Management
 Acted as escalation point to resolve issues for all escalations and steering resolution of customer's technical support
issues
 Ensured the SLA Management while maintaining quality standard
PREVIOUS EXPERIENCE
March 2005 –March 2007 | CMS Computers LTD, New Delhi | Senior Network Engineer
Jun 2004 - Mar 2005 | Helios Info Solution Pvt. Ltd., Noida | Network Engineer
EDUCATION
School / Institution
Agra University, Agra
DatesAttended (end year only)
2002
Field of Study / Degree
Master of Computer Application (MCA)
Grade
1st Division
March 2007 – Oct 2007

4. ADDITIONAL INFORMATION
PROJECTS HANDLED
Client: ICAP (New Jersey, USA)
Period: March 2016 – Till Date
Responsibilities:
 Rendering the support on HP Monitoring tool (HP NNM, OM)
 Providing support on the implementation of any new alerting or monitoring request
 Accountable for support customization for each environment.
 Preparing the custom monitoring tools; performing daily health checks and housekeeping of the global monitoring
platform
 Developing the custom performance dashboards and utilization reports
 Changing threshold, monitoring times, blackout, severity changes
Client: KONE (Brussels, Belgium)
Period: November-2012
Responsibilities:
 Carried out project requirement analysis and feasibility study
 Knowledge transition on tool
 Rendered support and implemented new change request
Title: Implemented HP Products for Real User Experience and Application Monitoring using BAC & RUM
Client: QBE USA (Wisconsin, USA)
Period: Sep’11 to Nov’11
Responsibilities:
 Managed HLD, LLD designing, Due Diligence and freezing the architecture and scope of monitoring with QBE official
 Monitored the HP-BAC implementation and administration
 Supervised RUM engine and probe implementation and application configuration for monitoring real user experience
 Carried out the root cause analysis for application performance and show case the bottle-necks
 Distributed the observation and recommendation to Application support team to ensure that these identified Bottlenecks
is taken care
 Deployed and managed solutions
Title: Implemented HP Site Scope Infrastructure Monitoring
Client: QBE, USA (Wisconsin, USA)
Period: Oct’10 to Dec’10
Responsibilities:
• Carried out assessment workshop, design workshop & requirement workshop with client for BTO solution
deployment
• Responsible for effort estimation and preparing requirement traceability matrix
• Suggested server sizing and Software BOM for solution
• Handled HLD, LLD designing, Due Diligence and freezing the architecture and scope of monitoring with QBE official
• Monitored the implementation of HP Site Scope for monitoring of 340 Servers
• Oversaw the report customization
• Accountable for exchange monitoring, database monitoring and server health monitoring
Title: Implemented HP Site Scope
Client: Crown, UK
Period: April’09-May’09
Title: HP Open View Tools Implementation
Client: ITC Infotech
Period: 4 Months
Title: NNM & OVPI Maintenance
Period: 11 Months
Team Size: 6

5. At Progressive Infovision Ltd., New Delhi
Title: Wipro BPO Network Operations
Project Site: Wipro BPO, Okhla Phase-III, New Delhi
Period: 6 Months
At CMS Computers Ltd., New Delhi
Title: ABN Amro Bank Network Operations
Project Site: ABN Amro Bank, New Delhi
Period: 2 Years