Email etiquette ppt with few rules and common mistakes.

1. EMAIL ETIQUETTE

2. WHAT IS EMAIL ETIQUETTE?
•Email etiquette refers to the principles of
behaviour that one should use when writing or
answering email messages.

3. WHY TO USE EMAIL ETIQUETTE?
• Is part of succeeding and communicating on the job.
• Help you make a good impression.
• Make it more likely that you’ll get the response you
want.

4. CONTENTS OF EMAIL
• TO
• CC
• BCC
• Subject
• Salutation
• Body of email(introduction,body and
conclusion)
• Sign out
• Attachment(if any)

5. CONTENTS OF EMAIL(CONT.)
• To : Mark only relevant person who needs to take
action on the mail.
• Cc: Any other person who should know about mail.
• Bcc: Same as CC but no one can see the address.

6. CONTENTS OF EMAIL(CONT.)
• SUBJECT:
A clear and short subject line tells the reader what to
expect.
• SALUTATION:
Address the person you are writing to.
• BODY OF EMAIL:
Explain your subject in brief.
• SIGN OUT:
Standardize your signature with name and contact
details.

7. CONTENTS OF EMAIL

8. Basic Rules of Email Communication
• Do reply with in 48 hours.
• Do reply all only when it is relevant to every one.
• Attach before filling in the to field so that you never forget an
attachment.
• Spelling of words must be correct.
• Do not assume that the reader will “get” a joke or understand
sarcasm.
• Do not expect or demand an immediate respons.

9. Basic Rules of Email Communication
• Remember that direct language can sound harsher in emails than
in person. Use proper written, not spoken, language.
• Assume everything you write is a public document.
• Avoid talking about other people in an email message.
• If your message includes a request, always close with a thank you
to the recipient for considering it.
• Reread your message before sending it and rephrase if necessary.
• Do not forward unnecessary mails it clogs up office mail boxes.

10. Incorrect e-mail

11. Correct e-mail

12. 12
Questions and Comments?

13. THANK YOU