A presentation on email etiquettes. It covers the Dos' & Donts'.

1. Email Etiquettes
By: Aniket Joshi

2. Basic Structure of an E-Mail
RECEPIENT
CARBON COPY
BLIND CARBON COPY
SUBJECT
BODY
SALUTATION
CONTENT
CONCLUDING LINE
COMPLEMENTARY
CLOSE

3. Dos’
• Always fill the subject line with a topic or heading that
means something to your reader
• Salutation is a very important aspect in E-Mails
• Put your main point in the opening sentence, most
readers won’t stick around for a surprise ending
• Be brief and polite. If your message longer than two or
three short paragraphs, consider
(a) Reducing the message
(b) Providing an attachment

4. • Do account for tone, choose words carefully and
thoughtfully
• Do look at your email address and determine how it
represents you
• Check for spelling and grammatical error if any
• Remember to say “Please” and “Thank You.” and
mean it
Dos’

5. • Add a signature block with appropriate contact
information
• Edit and proofread before hitting “send”
• Finally, reply promptly to serious messages
• If you need more than 24 hours to collect
information or make a decision, send a brief
response explaining the delay
Dos’

6. Donts’
• Never begin a message with a vague ‘This’
• Don’t use all CAPITALS, or all lower case letters
• Don’t fill in the “To” line until you have written and
proofed/edited your message
• Do not forward an E-Mail without permission
• Do not “Reply to All” unless you are sending a
response appropriate for group viewing

7. • As a general rule, PLZ avoid chat-room
abbreviations, emoticons and acronyms: you may
be ROFLOL (rolling on the floor laughing out loud),
but your reader may be left wondering WUWT
(what’s up with that)
• Don’t think that no one but the intended recipient
will see your email.
• Do not clutter the signature block with a clever
quotation and artwork.
Donts’

8. Sample E-Mail

9. Time for Some Practice
• Ques:
Mail to your final year project guide explaining the
delay in the project submission.
• HINT : submission date - foreign edition books -
Schedule - 10th June - laptop crash - delay in
printing - overall status - 9 days - approve the
extension - shortage of money .

10. Solution

11. THANK
YOU !