Mahmoud Elsayed Mahmoud is seeking a challenging position utilizing his experience and skills. He has worked as a teller and in customer service and operations at Piraeus Bank in Egypt since 2008. His responsibilities have included assisting customers, processing transactions, exchanging currencies, and ensuring compliance. He has a Bachelor's Degree in Accounting from Alexandria University and certificates in banking and finance topics. He is proficient in Arabic, English, and German and has strong computer, communication, and customer service skills.

1. Mahmoud Elsayed Mahmoud
Desouky
114 Khalid Ebn Elwaleed .ST
Sidi Bishr
Alexandria, Egypt
Mobile : (0111)8540658
E-mail: mhero1000@gmail.com
mesayed@piraeusbank.com.eg
Career Objective
Seeking a challenging position in a reputable Company where my academic
Back ground, experience and interpersonal skills are well developed and
utilized.
Professional experience
Teller, customer service & operation officer at Piraeus Bank
(From 2008- till now)
Teller from (2008 till 2010) (2011 till now)
Duties & Responsibilities:
1. Assist customers with their everyday banking needs; withdrawals,
deposits, transfers, currency exchange, etc…
2. Utilize every chance to highlight products to customers, cross-sell
to them, and resolve any issues they may have.
3. Accepts and processes cash deposits to opened accounts (current,
saving, checking, overdraft, GL). Proves cash entirely.
4. Cashes checks and payment orders within established limits and
reserves (withdrawals, coupons, expense redemption).
5. Exchange foreign currencies to the established dealer rates. Proves
currencies entirely.
6. Handles customer inquiries and signature verification for branch

2. personnel.
7. "Sells" additional banking services, develops opportunities, and
guides customer to appropriate point of contacts in the branch.
8. Counts, prove, and packages currency and coins.
9. Use the computer system to process transactions and verify
customer signatures.
10. Balances cash and prepare daily and final currency position.
11. Performs a range of related duties and may assist other tellers
during peak load periods.
12. Ensure the correct functioning and implementation of the
Permanent Supervision, Compliance and Money Laundering,
Operational Risk, and Workplace Success Guidelines whenever and
wherever possible.
13. Acting head cash by doing all responsibilities and duties.
14. Manage branch internal and external ATMs with replenishment.
Customer service & operation (2010-2011)
Duties & Responsibilities:
1. Represent the most informative point-of-contact for customers
requesting or inquiring on different operations (whether in person
or by phones). Direct customers for other points of service when
needed.
2. Handle customer inquiries (customer's position, account statement,
bulletin rates, transaction advises etc).
3. Open, amend, and close customer accounts, assign account
number, receive and verify customer's signature, check account
documentation, update accounts in the IT systems, and review
computer outputs.
4. Apply conditions to customer accounts (interest rates,
commissions, overdraft limit, validity, etc).
5. Maintain documents of customer accounts (signature specimen, ID,
commercial register, power of attorneys, etc). Archive and index
customer files.
6. Receive orders for check books. Issue check books and maintain
related registers.
7. Arrange and deliver customer's outgoing mail and statement of
accounts.
8. Maintain safe deposit boxes (rent, renewal, and deposits), grant
customers access to their boxes after proper identification, accept
and receipt rental payments, preparing leases and related
documents for new rentals, answer customer inquiries, hold keys,
and record related registers.

3. 9. Perform other related duties in the customer service area.
10. Handle incoming phone calls and direct calls to appropriate
destinations.
11. Open, re-route, and dispose mail of the branch.
12. Maintain personnel files and absence sheets under bank
instructions.
13. Prepare branch reports, file records, and correspondence.
14. Provide relief help (based on experience) in other activities.
15. Ensure the correct functioning and implementation of the
Permanent Supervision, Compliance and Money Laundering,
Operational Risk, and Workplace Success Guidelines whenever and
wherever possible.
Education
Alexandria University, Faculty of Commerce
Bachelor’s Degree in Accountant (2007).
Certificates
 Credit course from EBI (Egyptian bank institute) year 2016.
 Forgery and Falsification course at CBE.
 Money laundry courses at CBE.
 Fundamental and Technical Analysis (under case ''Borsa step by step ''
Campaign) from Alexandria University.
 Finished A2 in German language at Goethe institute in Alexandria.
Now
 Prepare for CMA exam.

4.  German language at Goethe institute (B1).
Language
 Native language: Arabic.
 Very good command of written and spoken English.
 Good in German Language.
Skills
 Excellent use of MS Office applications.
 Regular navigation and utilization of the internet.
 Presentations Skills.
 Excellent Coordination and Communication Skills
 Ability to work under pressure with minimal supervision.
 Ability to adapt to changing working cultures and Fast growing
environments.
 Strong client relationship skills.
 Disciplined, focused and open to ideas.
 Ability for management requirements with a very good leadership skill.
 Understand bank products and respond appropriately to customer
inquiries products.
 Ability to perform job functions accurately and with attention to detail.
Personal competences
 Create deep relation with bank clients.
 High customer orientation ability.
 Good problem solving and analytical skills.
 Ability to work under pressure with competitive working environment
 Well networked with the ability to work autonomously whilst reacting
and adapting quickly to changing situations.

5. Personal Information
Date of Birth: 5/7/1985.
Marital Status: Single.
Military Status: Exempted.
*References Furnished Upon Request.

6. Personal Information
Date of Birth: 5/7/1985.
Marital Status: Single.
Military Status: Exempted.
*References Furnished Upon Request.