Aasim Ahmed is seeking a trainee IT support or network engineer role based in London. He has general working knowledge of Cisco systems and successfully built a Cisco network lab. He has strong customer service skills and is able to work independently or as part of a team. His relevant experience includes maintaining and repairing computers, providing consultancy services, and building a Cisco lab. He has good communication skills, problem solving abilities, and certifications in technical help desk support and Windows administration.

1. Aasim Ahmed
Based in London, England
TEL: 07754 964898 Email : aasim747400@aol.com
JOB TARGET: Trainee IT support/Network Engineer role
PROFILE
 General working knowledge of Cisco systems successfully building a Cisco Network Lab from
scratch
 Strong customer services skills ensuring that enquiries are dealt with in an efficient manner.
 A team player who is also able to work on their own initiative.
RELEVANT EXPERIENCE
Technical skills
 Maintained and repaired computers including rebuilding the hardware e.g. motherboard, power
supply installing and updating software including patch management
 Provided consultancy services on desktop systems working with client to establish needs thereby
creating bespoke systems and advising appropriate maintenance strategies
 Devised, developed and built a Cisco lab as part of a personal project to improve knowledge and
skills of routing protocols
 Good grounding in Cisco IOS and Linux systems
Communication & customer service skills
 Created good working relationships with all levels of staff resulting successfully completing team
tasks satisfactorily
 Experience of being first point of contact with customers in person, assisting them in locating suitable
purchases as requested
 Maintained records of stock, keeping daily reports on numbers
 Confident and friendly telephone manner
Problem solving skills
 Designed a system to prevent over heating of the CPU reducing failure rates and increasing cooling
optimisation
EDUCATION & TRAINING
2015 Brainbench Technical Help Desk (Microsoft)
2015 Brainbench MS Windows 8.1 Desktop Administration
2011 Cisco Self-Assessment Routing & Switching Level 1
2003 Lyceum Comptia A+ Certification
1999 Newham College C&G Microcomputers Operating System Level & Environments 2,
Data Communications & Networks Level 2,
Computer Programming
WORK HISTORY 2005 - present
ROYAL MAIL Indoor mail sorter
PRIMARK Retail/sale advisor Assistant /Shop Floor merchandiser
RMS Visual merchandiser/stock assistant
ASDA Sales Advisor
COMPASS Food supplies
TK MAXX Sale Assistant
I also undertook study in IT and spend some time travelling overseas
ADDITIONAL INFORMATION
Fluent in English, Urdu and Hindi
HOBBIES AND INTERESTS
Currently studying to take Cisco CCNA/CCENT Routing and Switching 100 -101 exam &
learning Arabic