Kenyetta dunlap forest park, ga [email protected] 4044845460

1. Kenyetta Dunlap
Forest Park, GA
[email protected] - 4044845460
WORK EXPERIENCE
Customer care representative
Live Ops - Forest Park, GA
Responsibilities
At home call center where I receive inbound calls. Transfer to
licensed insurance agents, sign up for clubs, etc..
Skills Used
Use of several internet pages. Certifying for insurance sells.
Take inbound calls.
Hairstylist/Cosmetologist/Owner
SGH Studio - Forest Park, GA - January 2014 to December
2015
Responsibilities
Manage salon, manage appointments, count inventory, order
from distributors. Maintain safe and clean environment for
clients. Cuts, color, relaxers, and extension installation.
School Nutrition Manager
Fulton county schools - Atlanta, GA - January 2004 to March
2014
Responsibilities
Create menus, invoicing, ordering, forecasting, promotions,
customer service.
Accomplishments
Received professional employee of the year in 2010.
EDUCATION
Master Cosmetology in Cosmetology
CEI Hair Schools llc - Atlanta, GA
2014 to 2015
Associates Degree in Business
Argosy University - Atlanta, GA
2013 to 2015

2. Kenyetta Dunlap
1164 Lloyd Drive | Forest Park, GA 30297 | 404.489.1163 |
[email protected]
Summary
Highly experienced Customer Service professional skilled in
resolving customer problems by using strong problem-solving
and communication skills to deliver customer satisfaction.
Maintains a high level of patients and professionalism. Detail-
oriented, multitasker that excels in high volume customer
service environments.
Highlights & Skills
· Inbound & Outbound Call Handling/ Issue Resolution
· Sales & Customer Support
· Order Processing / Transaction Management
· Data Entry and Database Administration
· Proficient in Microsoft Office, Word, Excel, Power
PointEducation
Argosy University
Associate of Applied Science, Business Management
2015Professional Experience
2018- 2019Call Center Representative| Healthy Louisiana |
Atlanta, GA
Inbound & Outbound calls to assist with choosing a health plan.
Educating members about health plan. Completing Medicaid
applications.
2014 - Present
Call Center Representative| Live Ops | Atlanta, GA
Managed inbound customer service and sales inquiries relating
to products and promotions, quickly establishing relationships
and rapport over the phone. Greet and transfer for various
insurance agencies.

3. 2001 - 2007Call Center Representative| NCO Financial
Solution
s Inc.| Atlanta, GA
Handle customer inquiries, complaints, billing questions and
payment extension/service requests. Outbound and Inbound
collections. Skip tracing and internet research.
2
Business development specialist internship:
My Basic LLC
Follow
Internship/Co-op, Virtual
1. Apply
Position Type
Internship/Co-op, Virtual

4. Desired Skills
Microsoft Office SuiteCommunication SkillsReliable
Description
Thanks for taking a moment of your time to learn more about
our internship as a Business Development Specialist. If you're
in college looking for an opportunity to gain work experience,
you’re good at taking initiative, ambitious, driven, and enjoy
working with local businesses from home? This might be the
opportunity you’re looking for. This is a winter/spring
internship.
The position is flexible, work from home and we’re looking for
four people who can commit 10, 20 or 30 hours per week to
developing new business. Your earning potential could be
$2,500-$5,000+ per month with unlimited earning potential.
You get out what you put into it. This is a commission only-
based position at 20%.
Job Summary
At My Basic LLC, we provide business services in the areas of
App Development, Digital Marketing, Web Design.
Responsibilities and Duties: Closing New Business and
Developing and Maintaining relationships with businesses.
As a Business Development Specialist, your focus will be
gaining new clients through:
Online Prospecting
attending virtual networking events

5. Cold calling
Video Communication (In light of COVID-19 Pandemic)
Qualifications
Qualifications and Skills
We are seeking candidates who:
Are proactive, consistent, and optimistic
-Possess excellent communication and interpersonal skills
-Can work independently with little supervision
-Has working knowledge of MS Office and Google Drive
-Know how to move with a sense of urgency
-Has a desire to learn and grow
-Enjoys working in a team environment
Location
Atlanta, Georgia United States
Desired Major(s)
Marketing, Design & Mgmt*
Salary Level
TBD
Job Category
Communication, Consulting, Customer Service, Engineering,
Information Technology/Computer Science,
Management/Administration, Marketing/Sales, Other, Research,
Retail

6. Desired Start Date
January 26, 2021
Duration
Summer semester 2019
Important Dates
Posted On:
Jan 13, 2021
Application Deadline:
Mar 31, 2021
Contact Information
Full Name
Steward Clinton
Employer
My Basic LLC
Email
[email protected]
Phone
404-477-4512
Related Resources
· Instructions on How to use Laker CareerZone
· Safety Tips For Your Online Job Search
Help & Support
Send a Question or Comm

7. COVER LETTER RUBRIC
COVER LETTER SHOULD GET YOU THE INTERVIEW.
COVER LETTER COULD LAND YOU AN INTERVIEW. THIS
IS AN AVERAGE LETTER (BORDERLINE CASE).
COVER LETTER NEEDS SIGNIFICANT IMPROVEMENT
AND WOULD BE DISCARDED DURING SCREENING.
BUSINESS FORMAT AND OVERALL QUALITY OF
WRITING ABILITY
This letter uses correct business format with date and addresses
at the top, and a signature at the bottom. This letter is clear and
concise, and grammatically correct. There are no spelling
errors.
This letter uses correct business format with date and addresses
at the top, and a signature at the bottom. There are minimal
grammar and spelling errors. While its content is decent, this
letter does not convince an employer to call.
Business formatting is not used in this letter. There is no
address or date at the top. This letter is not signed. There are
multiple grammar and spelling errors. The content of this letter
does not make sense to the reader.
SECTION 1: INTRODUCTION
This section identifies the position for which you are applying
and explains why you are interested in the job. You have

8. described how you heard about the opening. The wording is
creative and catches an employer’s attention quickly.
This section identifies the position you are seeking. This letter
does not describe how you heard about the opening. You
vaguely describe why you are interested in this job. This section
is bland and might not catch someone’s attention fast enough.
This section does not clearly identify what position you are
seeking. There is no description of how you heard about the
position or why you are interested. This letter definitely will
not grab an employer’s attention and keep him or her reading.
SECTION 2: IDENTIFICATION OF SKILLS AND
EXPERIENCES AS RELATED TO POSITION
This letter identifies one or two of your strongest qualifications
and clearly relates how these skills apply to the job at hand.
This letter explains specifically why you are interested in the
position and this type of job, company, and/or location.
This letter identifies one of your qualifications, but it is not
related to the position at hand. This letter restates what is on
your resume with minimal additional information. You explain
why you are interested in the position but are too vague.
This letter does not discuss any relevant qualifications. You
have not related your skills to the position for which you are
applying. This letter does not state why you are interested in the
position, company, and/or location.
SECTION 3: CLOSING

9. This letter refers the reader to your resume or any other
enclosed documents. This letter thanks the reader for taking
time to read this letter. You are assertive as you describe how
you will follow up with the employer in a stated time period.
You thank the reader for taking time to read this letter. You do
not refer the reader to your resume or application materials.
This letter assumes that the employer will contact you to follow
up.
This letter does not thank the reader for taking time to review
this letter. There is no reference to a resume or other materials.
This letter does not mention any plan for follow up.
RESUME RUBRIC
RESUME SHOULD EFFECTIVELY LAND YOU AN
INTERVIEW.
RESUME COULD LAND YOU AN INTERVIEW
(BORDERLINE CASE).
RESUME IS AVERAGE, NEEDS IMPROVEMENT TO RISE

10. TO THE "TOP OF THE STACK."
RESUME NEEDS SIGNIFICANT IMPROVEMENT AND
WOULD BE DISCARDED DURING SCREENING
FORMAT
This resume fills the page but is not overcrowded. There are no
grammar or spelling errors. It can be easily scanned.
This resume almost fills the page, but has some uneven white
space. There may be a single spelling or grammar error.
The font and spacing of this resume are not appealing and
cannot be easily scanned. There are spelling errors and
grammatical mistakes.
This resume is either one-half page or two to three pages long.
The font is too big or may be hard to read. There is more white
space than words on the page. There are multiple spelling
and/or grammar errors.
EDUCATION SECTION
This section is organized, clear, and well defined. It highl ights
the most pertinent information and includes: institution and its
location, graduation date, major, degree, GPA, study abroad (as
appropriate),relevant course work.
This section is well organized and easy to read. It includes
institution and its location, graduation date, major, and degree.
GPA and “extra” information, such as study abroad and course
work are missing.
Information such as institution and its location, graduation date,

11. and major are included, but degree and GPA are not listed. This
section is not well organized and there is no order to how
information is formatted.
This section is missing the most crucial information. Institution
is listed, but not its location and graduation date is missing. The
major is included, but not degree. No GPA is stated.
EXPERIENCE SECTION
This section is well defined, and information relates to the
intended career field. Places of work, location, titles, and dates
are included for each position. Descriptions are clear and
formatted as bullets beginning with action verbs. (This section
could be split into related and other experience.)
Places of work, location, titles, and dates are included for each
position. Descriptions are formatted as bullets betinning with
action verbs, but are not detailed enough to help the reader
understand the experience. Information does not relate 100
percent to the intended career field.
Descriptions are not presented in bulleted lists that begin with
action verbs. Instead, complete sentences in paragraph form are
used to describe positions. Places of work are included for each
position, but not locations, dates, and titles.
There is no order to the descriptions of each position.
Descriptions are not detailed and don't illustrate the experience.
No locations and dates of employment are listed.
HONORS/ ACTIVITIES

12. This section is well organized and easy to understand. Activities
and honors are listed, and descriptions include skills gained and
leadership roles held. Dates of involvement are listed.
This section includes all necessary information, but is difficult
to follow. Leadership roles within organizations are listed, but
skills are not defined. Dates of involvement are listed.
This section is missing key information such as leaderships
positions held or dates of involvement. Organizations are listed;
the organization, not individual involvement in each, are
described.
This section is missing—or contains very little—information.
Organization titles or dates of involvement are not included,
and there are no descriptions.