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From Interaction to Impact 
Connecting Design with Social Outcomes
2
3
4
6
7
8
Designing for Social Impact
Designing for Social Impact 
(as opposed to…?)
Business 
Designing for Social Impact
13 
Problem/ 
Solution Fit 
Product/ 
Market Fit Scale 
LAUNCH 
RISK 
Lots Little 
YOUR IDEA Are you solving the 
right problem for 
the right people in 
the right way? 
What is the best 
commercial 
solution? 
How should you 
build it?
14 
Problem/ 
Solution Fit 
Product/ 
Market Fit Scale 
LAUNCH 
RISK 
Lots Little 
YOUR IDEA Are you solving the 
right problem for 
the right people in 
the right way? 
What is the best 
commercial 
solution? 
How should you 
build it? 
What should you build? Prototype 
Minimum Viable 
Product (MVP) 
Beta Release 
What are you validating? Offering Product Execution
EXPERIENCE 
BEHAVIOUR 
ASSUMPTIONS
EXPERIENCE 
BEHAVIOUR 
ASSUMPTIONS
EXPERIENCE 
BEHAVIOUR 
ASSUMPTIONS 
WHY?
EcoPort
19
20
21 
By 2018, Hong Kong will run 
out of available landfill space.
Hong Kong recycles 
6.4% of its waste.* 
* Not joking.
We learnt two things: 
! 
1. Separation was an issue for solid waste (no-one wants to touch 
the gross stuff). 
! 
2. Transportation costs were the main hurdle for recycling to 
scale.
24
25
How to Design for Social Impact
Above all, understand motivations 
You can’t change them, but you can design to influence behaviour 
once you understand them.
Design ecosystems, not (just) apps 
Focus on the relationship between stakeholders and selectively 
involve technology where it enhances interactions between them.
Disrupt a line item before you 
disrupt an industry 
It’s easier to sell a solution to an existing problem, than it is 
to convince someone a problem exists that needs money 
spent on it.
Resist definition 
Scoping your involvement means limiting your impact. 
F*ck that: Design is a contact sport.
You might not be welcome. 
Triads, charities. The usual.
Thank you.

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