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Responsible
Design
Latham Lecture series : Rob Girling, CEO –
Artefact
www.artefactgroup.com
April 2019
2
33
4
5
To design a more equitable
and sustainable world.
6
Responsible design
Outcomes focused design
Humanity focused design
77
A little history
8
“Is all this design necessary or literally are
all these things necessary?...Had [we] not
pursued the planning philosophy I
probably wouldn't be asking myself these
kind of questions.
Richard Latham (1920–1991)
9
“There are professions more
harmful than industrial design,
but only a few of them."
Victor Papenak – Preface to Design for
the real world. 1971
10
1111
Design today.
12
13
The Design Value Index Study shows 10 year returns
yielding 2.19 times (219%) that of the S&P 500 for
design centric companies.
Apple Coca-Cola Ford Herman-Miller IBM Intuit Newell-Rubbermaid Nike Procter &
Gamble Starbucks Starwood Steelcase Target Walt Disney WhirlpooL
14
15
16
Finally, design has a Seat at
the table.
We have proof that Good
design = Good Business
Slick Design is everywhere,
our literacy has improved.
Design thinking and
Designers in high demand.
1717
The complication.
18
…Not responsibly designed.
19
20
Have Smartphones Destroyed a Generation?
More comfortable online than out partying, post-Millennials are safer, physically, than adolescents have
ever been. But they’re on the brink of a mental-health crisis.
21
Business models that permit
the underming of truth and
democracy
Attention economy is a race
to the bottom of the brain
stem.
Addiction on social media is
not an accident.
An exhaustive focus on
profits at the expense of
society.
22
23
Socio-economic inequity
Cultural Displacement
Racial discrimination
Socio-economic inequity
Traffic congestion
Environmental Impact
Socio-economic inequity
Impact on Labor
Security & Privacy
Data Privacy
Fake News
Filter bubble
Polarization, incivility
2424
A bigger complication.
2525
We live in a short-term world
2626
We live in a short-term world
with long-term problems
2727
Climate change
2828
Growing Inequality
2929
Automation
30
All this… against a economic and political
climate of deregulation and a belief that ‘endless
growth’ is possible.
31
32
How might we design our
future more responsibly?
3333
Responsible Strategy
and delivery.
34
Responsible Design:
Strategy – Problem Space
Long term orientation // Preferable outcomes
focused // Planet positive // Society positive //
Considerate of all stakeholders // Human rights
promoting // Business positive // Trustworthy //
Ethical // Equitable // Circular // Considerate of
Scale // Impact aware // Resilient to abuse //
Open & Transparent //
Responsible Design:
Delivery – Solution Space
Inclusive // Accessible // Durable // Non-
Manipulative // Secure // Efficient // Not
Wasteful // Recyclable // Ethically sourced &
manufactured // Culturally aware-sensitive //
Localizable // Legal // Standards Compliant //
Resilient to exploitation // Usable // Simple //
Delightful // Aesthetic //
Holistic in responsibility.
35
Empathize
Stakeholders
Reframe
Problem
Ideate
Converge
Evaluate
Experiment
Build
Prototype
Iterate
Design
Learn
Pivot
Measure
+ Test
Product
Backlog
Sprint
Planning
Sprint
Execution
Shipable
Increment
Sprint
Review
Ethical Framing Ethical Evaluation Ethical Check In Ethical Review
Solution SpaceProblem Space
BuildHypothesis ExperimentAbstract Concrete
Understand
System
Lean Agile
Understand
Context &
Outcomes
Responsible
Design Process
3636
Long-term strategic
Forecasting and
Backcasting.
37
Futures Cone:
With Preferable/Least
Preferable midpoint.
Strategic Forecasting & Backcasting.
Probable
Plausible
Plausible
Possible
Possible
Most Preferable
Least Preferable
38
Desk Research STEEPL SME Interviews Futurist Panel
User Sessions Trip to Boston (Urban dense) Trip to Phoenix (Urban Sprawl)
Strategic Foresight
39
Critical Certainties forecasting.
8 Certainties 5 Uncertainties
41
Futures Cone:
With Scenario planning
Strategic Forecasting & Backcasting.
Probable
Plausible
Plausible
Possible
Possible
Most Preferable
Least Preferable
Scenario Planning: Critical
Uncertainties
2x2
42
Futures Cone:
With Backcasting.
Strategic Forecasting & Backcasting.
Probable
Plausible
Plausible
Possible
Possible
Most Preferable
Least Preferable
Understand Context but aim
For most preferable.
4343
Ethical approach to
stakeholder alignment
44
Stakeholders
Stakeholder alignment.
GoodBetter BadBest Unsustainable NonsensicalOk Evil
Individual Interests
Societal Interests
Business Interests
Planetary Interests
Responsible
Design: Stakeholder Alignment
4545
Thinking in
systems
46
A
Utilitarian
lens
A
Common
Good lens
A
Rights lens
A
Fairness or
Justice
lens
A
Virtue lens
Which option will
maximize positive
outcomes and minimize
harm for everyone
affected?
Which option best
serves the community
as a whole, not just
some members?
Which option best
respects the rights of all
who have a stake?
Which option is a fair
distribution of benefits
and burdens?
Which option acts with
the perspective of
what would the best of
us do?
4747
ASU is a comprehensive public research university,
measured not by whom it excludes, but by whom it
includes and how they succeed; advancing research and
discovery of public value; and assuming fundamental
responsibility for the economic, social, cultural and
overall health of the communities it serves.
48
49
http://tarotcardsoftech.artefactgroup.com/
5050
System Mapping
51
52
53
54
55
5656
“…society is increasingly turning to the private
sector and asking that companies respond to
broader societal challenges and think long-
term.”
Larry Fink
CEO Blackwater. Jan 2018.
5757
“As designers… We must move from a do less
harm perspective to a leave things better
perspective.”
John Thackara
How to thrive in the Next Economy.
5858
We can choose to accept
things the way they are…
5959
…or we can choose to make
a difference
60
Ruined by Design
Journey to Earthland: The great…Zucked: Waking up to the Fac…
Roger McNamee Mike Monteiro
Paul Raskin
61
We create better futures through design.
Artefact is a design consultancy that partners with innovators to shape a better
future. We ground our work in our shared humanity to create lasting value for
people, business, and society.
Headquartered in Seattle, our award-winning team includes strategists,
designers, and technologists with a passion for excellence and impact.
artefactgroup.com
rob@artefactgroup.com
@robgirling

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