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Standard human-centered design practices are often well-suited for well-structured problems, but fall short for considering the broader social implications of solutions to well-structured problems and for attempting to address ill-structured or so-called “wicked societal problems” (e.g., our broken healthcare system, homelessness, addiction to social media or electronic devices).
Richard will review many of the common characteristics of well-structured, ill-structured, and wicked problems, and, with the workshop attendees, will discuss their implications.
Then, by questioning everything about the standard design process for well-structured problems, Richard will identify common process shortcomings, present examples of projects that ignored such shortcomings as well as of projects that didn’t, and provide attendees with the opportunity to experience ways of how to address such shortcomings.
Attendees will emerge better able to target social impact intentionally and better able to design for achieving that intentional social impact.