Adlt 610 the contracting process 2010 class 4 sept 26, 2011
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Adlt 610 the contracting process 2010 class 4 sept 26, 2011
- 1. Who Is the Client? Active Inquiry An Overview of Contracting ADLT 610 – Class Session 4 Fall 2011
- 4. Client Types Consultant Contact Client Makes initial contact with consultant Primary Client Individual /Group who works with the consultant to define the problem (pays the bill) Intermediate Clients Others involved in providing data on the problem Ultimate Clients Organization, community, society or stakeholders Unwitting Clients People affected by outcomes of the consulting intervention but are unaware of it Involved non-clients Can actively undermine the consultants’ efforts
Editor's Notes
- What are some competencies that consultants need? Ask direct questions – who is the client, who is a partner Elicit the client’s expectations Clearly and simply state what you want from the client Say no or postpone a project that isn’t 50/50 Probe directly for the client’s underlying concerns about losing control Probe directly for the client’s underlying concerns about exposure and vulnerability Give direct verbal support When the meeting is not going well, discuss directly with the client why it’s not going well