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SOCIAL MEDIA
@SapientNitro


    © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL   1
SapientNitro   Key Facts
                                                                            Founded in 1990, publicly traded since 1996 (NASDAQ: SAPE)
                                                                          Headquartered in Boston with over 8000 employees, 4500 in India
                                                                                                  36 offices worldwide / 9 offices in Europe
                                                                         End-to-end service offering, with a collaborative and Agile approach
                                                                                          Largest independent interactive agency in the world
                                                                                                                  2009 revenue of US$639M




                                                                 London - Just shy of 700 people with creative studio of approximately 200




           © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL                                                                              2
An award winning digital company



Most awarded agency at
Cannes 2009
3 Grand Prix, 6 Gold Lions

Rated #1 Digital Network by Forrester
Rated #1 Interactive Agency 2007, 2008, 2009 & 2010
Rated #2 Digital Agency by Advertising Age
We achieve success for our clients at 3 times industry average. Client satisfaction scores are the highest in our industry



           © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL                                                               3
Social Media Evolution




© COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL    4
So what is Social Media?




      © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL   5
What is      Scial Media?
All of the below:

 Communication                                               Multimedia
 Blogs:                                                      Photo sharing:
 •      Blogger, LiveJournal, Open Diary, TypePad,           •     Flickr, Zooomr, Photobucket, SmugMug
        WordPress, Vox, ExpressionEngine
                                                             Video sharing:
 Micro-blogging / Presence applications:
                                                             •     YouTube, Vimeo,
 •      Twitter, Plurk, Pownce, Jaiku
                                                             Livecasting:
 Social networking:
                                                             •     Ustream.tv, Justin.tv, Stickam, bizbuzztour.com
 •      Bebo, Facebook, LinkedIn, MySpace, Orkut, Skyrock,
                                                             Audio and Music Sharing:
        Hi5, Ning, Elgg
                                                             •     Imeem, The Hype Machine, Last.fm, ccMixter
 Social network aggregation:
 •      FriendFeed
 Events:                                                     Reviews and Opinions
 •      Upcoming, Eventful, Meetup.com                       Product Reviews:
                                                             •    epinions.com, MouthShut.com
 Collaboration                                               Q&A:
 Wikis:                                                      •    Yahoo! Answers, WikiAnswers
 •      Wikipedia, PBwiki, wetpaint
 Social bookmarking:                                         Entertainment
 •      Delicious, StumbleUpon, Google Reader, CiteULike     Virtual worlds:
 Social news:                                                •      Second Life, The Sims Online,Forterra
 •      Digg, Mixx, Reddit                                   Game sharing:
 Opinion sites:                                              •      Miniclip, Kongregate
 •      epinions, Yelp, City-data.com




             © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL                                                     6
As   described by us….
“Online content & experiences created by, and with people, using easily
accessible and scalable publishing technologies.”




Social media helps create an emotional connection through personalised
relationships built through conversations.
        © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL               7
Creating Relationships

                                                               The result
      Awareness
                                                            Your audience…

                                                            knows who you are...
      Acquisition
                                                            is willing to join the
                                                            conversation…
     Engagement                                             actively participates…

                                                            and spreads the word
        Advocacy



      © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL                            8
Andy we can use this as the notes page to discuss the
previous creating relationships slide


    Social media helps create an emotional connection through personalised relationships
    built through conversations.

    It also is a great tool to:
     Listen to the internet, hear what people's pain points are
     An easy way of creating fresh & engaging content about the work you do and to connect
    you with your audience
     Create brand ambassadors through word of mouth (personal recommendations are powerful)
     Establish thought leadership (do you really discount the power of a blog?
     Allow participation which forges deeper customer loyalty and retention




     © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL                                      9
Social media is a method of delivery
Andy we can also use this slide as the notes page to
discuss the previous creating relationships slide

What you say and how you say it is just as important
   In order for any social media engagement to be effective it needs to:
         Be consistent and aligned to a common message
         Be integrated across all channels of engagement
         Be carefully targeted to the places where the audiences are
         Evolve with the audience

   Government social media follows the same principles as all other social media initiatives just with
   additional regulations
         A very basic rule of thumb is if you can do it offline you can do it online



          © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL                                            10
Need a slide here on content you own
and content that you influence. This will
lead into the case studies on good and
bad Social Media




     © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL   11
The Power of Social Media When it Works
well……




 © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL   12
Creative ways to increase disease awareness and brand
advocacy




    © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL   13
CNN vs Ashton

THE BET: Whoever is the first to 1,000,000 followers on Twitter donates 10,000 nets to fight malaria in Africa




        © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL                                               14
The result

1,000,729 Followers                                             998,826 Followers




          © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL                       15
And when it doesn’t….
What price your Reputation?




 © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL   16
Social Media

                        Crisis Management




                                      (Screen shot from now removed FaceBook page - March 2010)


        © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL                                       17
WHAT SHOULD

                                        YOBE DOING?


                                         U
© COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL   18
Going Social
             Audit                       Approach                       Framework                  Execution
             Immerse                     Assess                         Originate                  Articulate



Repeatable



                  Conversation                    Opportunity                  Experience                  Campaigns
                  Brand                           Engagement                    Influence                  Media
                  Consumer                        Readiness                     Media                      PR/Outreach
                  Media                                                         Buzz/PR                    Execution




                Continuous

                              Listening &                         Buzz                      Measurement &
                              Insights                            Management                Tracking
                 © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL                                                     19
Summary?

© COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL   20
and finally……




© COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL   21
QUESTIONS?



© COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL   22

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Social Media Evolution

  • 1. SOCIAL MEDIA @SapientNitro © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 1
  • 2. SapientNitro Key Facts Founded in 1990, publicly traded since 1996 (NASDAQ: SAPE) Headquartered in Boston with over 8000 employees, 4500 in India 36 offices worldwide / 9 offices in Europe End-to-end service offering, with a collaborative and Agile approach Largest independent interactive agency in the world 2009 revenue of US$639M London - Just shy of 700 people with creative studio of approximately 200 © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 2
  • 3. An award winning digital company Most awarded agency at Cannes 2009 3 Grand Prix, 6 Gold Lions Rated #1 Digital Network by Forrester Rated #1 Interactive Agency 2007, 2008, 2009 & 2010 Rated #2 Digital Agency by Advertising Age We achieve success for our clients at 3 times industry average. Client satisfaction scores are the highest in our industry © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 3
  • 4. Social Media Evolution © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 4
  • 5. So what is Social Media? © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 5
  • 6. What is Scial Media? All of the below: Communication Multimedia Blogs: Photo sharing: • Blogger, LiveJournal, Open Diary, TypePad, • Flickr, Zooomr, Photobucket, SmugMug WordPress, Vox, ExpressionEngine Video sharing: Micro-blogging / Presence applications: • YouTube, Vimeo, • Twitter, Plurk, Pownce, Jaiku Livecasting: Social networking: • Ustream.tv, Justin.tv, Stickam, bizbuzztour.com • Bebo, Facebook, LinkedIn, MySpace, Orkut, Skyrock, Audio and Music Sharing: Hi5, Ning, Elgg • Imeem, The Hype Machine, Last.fm, ccMixter Social network aggregation: • FriendFeed Events: Reviews and Opinions • Upcoming, Eventful, Meetup.com Product Reviews: • epinions.com, MouthShut.com Collaboration Q&A: Wikis: • Yahoo! Answers, WikiAnswers • Wikipedia, PBwiki, wetpaint Social bookmarking: Entertainment • Delicious, StumbleUpon, Google Reader, CiteULike Virtual worlds: Social news: • Second Life, The Sims Online,Forterra • Digg, Mixx, Reddit Game sharing: Opinion sites: • Miniclip, Kongregate • epinions, Yelp, City-data.com © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 6
  • 7. As described by us…. “Online content & experiences created by, and with people, using easily accessible and scalable publishing technologies.” Social media helps create an emotional connection through personalised relationships built through conversations. © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 7
  • 8. Creating Relationships The result Awareness Your audience… knows who you are... Acquisition is willing to join the conversation… Engagement actively participates… and spreads the word Advocacy © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 8
  • 9. Andy we can use this as the notes page to discuss the previous creating relationships slide Social media helps create an emotional connection through personalised relationships built through conversations. It also is a great tool to: Listen to the internet, hear what people's pain points are An easy way of creating fresh & engaging content about the work you do and to connect you with your audience Create brand ambassadors through word of mouth (personal recommendations are powerful) Establish thought leadership (do you really discount the power of a blog? Allow participation which forges deeper customer loyalty and retention © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 9
  • 10. Social media is a method of delivery Andy we can also use this slide as the notes page to discuss the previous creating relationships slide What you say and how you say it is just as important In order for any social media engagement to be effective it needs to: Be consistent and aligned to a common message Be integrated across all channels of engagement Be carefully targeted to the places where the audiences are Evolve with the audience Government social media follows the same principles as all other social media initiatives just with additional regulations A very basic rule of thumb is if you can do it offline you can do it online © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 10
  • 11. Need a slide here on content you own and content that you influence. This will lead into the case studies on good and bad Social Media © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 11
  • 12. The Power of Social Media When it Works well…… © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 12
  • 13. Creative ways to increase disease awareness and brand advocacy © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 13
  • 14. CNN vs Ashton THE BET: Whoever is the first to 1,000,000 followers on Twitter donates 10,000 nets to fight malaria in Africa © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 14
  • 15. The result 1,000,729 Followers 998,826 Followers © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 15
  • 16. And when it doesn’t…. What price your Reputation? © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 16
  • 17. Social Media Crisis Management (Screen shot from now removed FaceBook page - March 2010) © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 17
  • 18. WHAT SHOULD YOBE DOING? U © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 18
  • 19. Going Social Audit Approach Framework Execution Immerse Assess Originate Articulate Repeatable Conversation Opportunity Experience Campaigns Brand Engagement Influence Media Consumer Readiness Media PR/Outreach Media Buzz/PR Execution Continuous Listening & Buzz Measurement & Insights Management Tracking © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 19
  • 20. Summary? © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 20
  • 21. and finally…… © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 21
  • 22. QUESTIONS? © COPYRIGHT 2010 SAPIENT CORPORATION | CONFIDENTIAL 22

Editor's Notes

  1. Not so much about loyalty or disloyalty. It’s about getting people to come back again and again
  2. Rethink what we’re doing and how we do it 360 is the only channel Connections are like DNA Get really smart about the consumer Redefine the brand strategy Galvanize useful social behaviors – what does SHARE really mean Gain new technology based skills and work with new partners Adapt, take risks – be prepared to fail – publicly. WE WANT TO PRESENT 2 CHALLENGES, 2 OPPORTUNITIES WE WANT TO TALK ABOUT 2 WAYS BRANDS CAN ADAPT (OR SURVIVE) FINALLY WE WANT TO TALK ABOUT HOW WALLS EMBRACED IT ALL AND WHAT THEY LEARNED. ***Laura
  3. Rethink what we’re doing and how we do it 360 is the only channel Connections are like DNA Get really smart about the consumer Redefine the brand strategy Galvanize useful social behaviors – what does SHARE really mean Gain new technology based skills and work with new partners Adapt, take risks – be prepared to fail – publicly. WE WANT TO PRESENT 2 CHALLENGES, 2 OPPORTUNITIES WE WANT TO TALK ABOUT 2 WAYS BRANDS CAN ADAPT (OR SURVIVE) FINALLY WE WANT TO TALK ABOUT HOW WALLS EMBRACED IT ALL AND WHAT THEY LEARNED. ***Laura
  4. Malaria no more campaign Drive awareness to fight the biggest child killer on the planet (without a media budget) Results: Generated media coverage worth at least $25 million 70,000 life saving bed nets donated in a 2 week timeframe http://bit.ly/cdwjX7 – video on YouTube Use digital media to raise disease awareness E.g. Diabetes Design truly creative campaigns that go viral Increase disease understanding through creative us of interactive technology E.g. interactive kiosks and Apps Strengthen Sanofi Aventis brand in disease areas
  5. Rethink what we’re doing and how we do it 360 is the only channel Connections are like DNA Get really smart about the consumer Redefine the brand strategy Galvanize useful social behaviors – what does SHARE really mean Gain new technology based skills and work with new partners Adapt, take risks – be prepared to fail – publicly. WE WANT TO PRESENT 2 CHALLENGES, 2 OPPORTUNITIES WE WANT TO TALK ABOUT 2 WAYS BRANDS CAN ADAPT (OR SURVIVE) FINALLY WE WANT TO TALK ABOUT HOW WALLS EMBRACED IT ALL AND WHAT THEY LEARNED. ***Laura
  6. Not so much about loyalty or disloyalty. It’s about getting people to come back again and again