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Soft Skills Are Hard: A Journey To Healthier Work
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Soft Skills Are Hard: A Journey To Healthier Work

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From IxDA Seattle, part of a series of presentations and workshops done in collaboration with Dan Szuc. Steve speaks about the interpersonal, creative, and cognitive skill sets that are essential in …

From IxDA Seattle, part of a series of presentations and workshops done in collaboration with Dan Szuc. Steve speaks about the interpersonal, creative, and cognitive skill sets that are essential in innovative work cultures. Moving beyond tactical skills and overarching processes, the UX community is increasingly focusing on the role of the whole person in design and innovation. Steve describes the "muscles of innovation" that are needed for growth and success.

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  • 1. Soft Skills are Hard @steveportigal 1
  • 2. Click to edit Master title style Portigal We help companies discover and act on new insights about their customers and themselves Soft Skills Are Hard ‹#› Portigal
  • 3. Click to edit Master title style Resources, presentations and to purchase http://rosenfeldmedia.com/books/interviewing-users/ Soft Skills Are Hard ‹#› Portigal
  • 4. CQliuckic tko leydit Master title style Don’t rush me. • Describe (if not define) soft skills • Get your soft skills juices flowing • Point the way for you to pursue and develop Soft Skills Are Hard ‹#› Portigal
  • 5. Click to edit Master title style Soft Skills Are Hard ‹#› Portigal
  • 6. Click to edit Master title style Soft Skills Are Hard ‹#› Portigal
  • 7. Click to edit Master title style Soft Skills Are Hard ‹#› Portigal
  • 8. Click to edit Master title style http://nyti.ms/1nM1EBA Soft Skills Are Hard ‹#› Portigal
  • 9. Click to edit Master title style http://wrd.cm/1oYDjcl Soft Skills Are Hard ‹#› Portigal
  • 10. Click to edit Master title style http://bit.ly/1omZ2gl Soft Skills Are Hard ‹#› Portigal
  • 11. Click to edit Master title style http://1.usa.gov/1mzIuy7 • Communication • Enthusiasm & Attitude • Teamwork • Networking • Problem Solving & Critical Thinking • Professionalism Soft Skills Are Hard ‹#› Portigal
  • 12. Click to edit Master title style http://wp.me/ppfEs-5Ao Soft Skills Are Hard ‹#› Portigal
  • 13. Click to edit Master title style http://bit.ly/1nBTnzq Soft Skills Are Hard ‹#› Portigal
  • 14. CNloictikc itnog edit Master title style Noticing the noticing sensation Things that make you go “Hmm” Your attention is grabbed You stop what you are doing Laugh/point/cringe Furrow brow in confusion Whut tha…? Soft Skills Are Hard ‹#› Portigal
  • 15. LCilsictekn tion gedit Master title style Interpersonally, we’re trained to hear the breath signals that it’s our turn to talk. This is not really listening. F I NISHED Soft Skills Are Hard ‹#› Portigal
  • 16. LCilsictekn tion gedit Master title style Yes! Not so much. Soft Skills Are Hard ‹#› Portigal
  • 17. COlbicske rtovi negd iCt Mulatusrtaelr Ctitolen tsetxytle Soft Skills Are Hard ‹#› Portigal
  • 18. COlbicske rtovi negd iCt Mulatusrtaelr Ctitolen tsetxytle Soft Skills Are Hard ‹#› Portigal
  • 19. COlbicske rtovi negd iCt Mulatusrtaelr Ctitolen tsetxytle Soft Skills Are Hard ‹#› Portigal
  • 20. CWliocrkd stom eitdhiitn Mg aster title style Soft Skills Are Hard ‹#› Portigal
  • 21. CDlriacwk itnog edit Master title style Soft Skills Are Hard ‹#› Portigal
  • 22. CDlriacwk itnog edit Master title style The more ways you have to work out ideas (alone or with others), the more impactful you will be. Moving a pen on paper will to engage your brain (and your audience’s brain) in a different way than moving a mouse or typing on a keyboard. Soft Skills Are Hard ‹#› Portigal
  • 23. SColic mk aton ye dmito Mreaster title style Picture by Grant Carmichael (thinkxd) Soft Skills Are Hard ‹#› Portigal
  • 24. SColic mk aton ye dmito Mreaster title style Have a different perspective Help others to know what they want Noticing Awareness Collaborate Draw Promptness Time management Organization Running a meeting Facilitation Facilitating conflict resolution Persuasion Selling Negotiating Communication Improving vocal projection Small talk Confidence in public speaking Speaking loud enough to be heard Wordsmithing Storytelling Articulateness Listening Empathy Tolerance for ambiguity Leadership Being okay not having the answer Funny Candid Honesty Humility Pride Kindness Appearing approachable Focus Disengaging Mindfulness Be proactive in helping others Be community oriented Learning people’s names Networking Animal magnetism Routinely seek information online Talk with strangers Work-life balance Positive attitude Openness Going with the flow Curiosity Creative Thinking broadly for solutions Looking past today Reflective Enthusiasm Motivation Confidence Assertiveness Responsibility/accountability Problem-solving Trusting instincts Engaging attention Recognize patterns Critical thinking Taking ownership/proactive Giving criticism or feedback Self-awareness Receive criticism or feedback Accepting direction Setting expectations Respecting other’s opinions Objectivity Independence Patience Self-editing Taking risks Comfort with failure Being honest about limitations Honing instincts Pattern-matching http://bit.ly/WzePfv Soft Skills Are Hard ‹#› Portigal
  • 25. Click to edit Master title style Thank you! Portigal Consulting www.portigal.com @steveportigal steve@portigal.com +1-415-894-2001 Soft Skills Are Hard ‹#› Portigal

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