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Soft Skills are Hard 
@steveportigal 
1
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Portigal 
We help companies discover and 
act on new insights about their 
customers and themselves 
Soft Skills Are Hard ‹#› Portigal
Click to edit Master title style 
Resources, presentations and to purchase 
http://rosenfeldmedia.com/books/interviewing-users/ 
Soft Skills Are Hard ‹#› Portigal
CQliuckic tko leydit Master title style 
Don’t rush 
me. 
• Describe (if not define) soft skills 
• Get your soft skills juices flowing 
• Point the way for you to pursue and develop 
Soft Skills Are Hard ‹#› Portigal
Click to edit Master title style 
Soft Skills Are Hard ‹#› Portigal
Click to edit Master title style 
Soft Skills Are Hard ‹#› Portigal
Click to edit Master title style 
Soft Skills Are Hard ‹#› Portigal
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http://nyti.ms/1nM1EBA 
Soft Skills Are Hard ‹#› Portigal
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http://wrd.cm/1oYDjcl 
Soft Skills Are Hard ‹#› Portigal
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http://bit.ly/1omZ2gl 
Soft Skills Are Hard ‹#› Portigal
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http://1.usa.gov/1mzIuy7 
• Communication 
• Enthusiasm & Attitude 
• Teamwork 
• Networking 
• Problem Solving & 
Critical Thinking 
• Professionalism 
Soft Skills Are Hard ‹#› Portigal
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http://wp.me/ppfEs-5Ao 
Soft Skills Are Hard ‹#› Portigal
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http://bit.ly/1nBTnzq 
Soft Skills Are Hard ‹#› Portigal
CNloictikc itnog edit Master title style 
Noticing the noticing sensation 
Things that make you go “Hmm” 
Your attention is grabbed 
You stop what you are doing 
Laugh/point/cringe 
Furrow brow in confusion 
Whut tha…? 
Soft Skills Are Hard ‹#› Portigal
LCilsictekn tion gedit Master title style 
Interpersonally, we’re trained 
to hear the breath signals 
that it’s our turn to talk. This 
is not really listening. 
F 
I 
NISHED 
Soft Skills Are Hard ‹#› Portigal
LCilsictekn tion gedit Master title style 
Yes! Not so much. 
Soft Skills Are Hard ‹#› Portigal
COlbicske rtovi negd iCt Mulatusrtaelr Ctitolen tsetxytle 
Soft Skills Are Hard ‹#› Portigal
COlbicske rtovi negd iCt Mulatusrtaelr Ctitolen tsetxytle 
Soft Skills Are Hard ‹#› Portigal
COlbicske rtovi negd iCt Mulatusrtaelr Ctitolen tsetxytle 
Soft Skills Are Hard ‹#› Portigal
CWliocrkd stom eitdhiitn Mg aster title style 
Soft Skills Are Hard ‹#› Portigal
CDlriacwk itnog edit Master title style 
Soft Skills Are Hard ‹#› Portigal
CDlriacwk itnog edit Master title style 
The more ways you have 
to work out ideas (alone 
or with others), the more 
impactful you will be. 
Moving a pen on paper 
will to engage your brain 
(and your audience’s 
brain) in a different way 
than moving a mouse or 
typing on a keyboard. 
Soft Skills Are Hard ‹#› Portigal
SColic mk aton ye dmito Mreaster title style 
Picture by Grant Carmichael 
(thinkxd) 
Soft Skills Are Hard ‹#› Portigal
SColic mk aton ye dmito Mreaster title style 
Have a different perspective 
Help others to know what 
they want 
Noticing 
Awareness 
Collaborate 
Draw 
Promptness 
Time management 
Organization 
Running a meeting 
Facilitation 
Facilitating conflict resolution 
Persuasion 
Selling 
Negotiating 
Communication 
Improving vocal projection 
Small talk 
Confidence in public 
speaking 
Speaking loud enough to 
be heard 
Wordsmithing 
Storytelling 
Articulateness 
Listening 
Empathy 
Tolerance for ambiguity 
Leadership 
Being okay not having the 
answer 
Funny 
Candid 
Honesty 
Humility 
Pride 
Kindness 
Appearing approachable 
Focus 
Disengaging 
Mindfulness 
Be proactive in helping 
others 
Be community oriented 
Learning people’s names 
Networking 
Animal magnetism 
Routinely seek information 
online 
Talk with strangers 
Work-life balance 
Positive attitude 
Openness 
Going with the flow 
Curiosity 
Creative 
Thinking broadly for 
solutions 
Looking past today 
Reflective 
Enthusiasm 
Motivation 
Confidence 
Assertiveness 
Responsibility/accountability 
Problem-solving 
Trusting instincts 
Engaging attention 
Recognize patterns 
Critical thinking 
Taking ownership/proactive 
Giving criticism or feedback 
Self-awareness 
Receive criticism or 
feedback 
Accepting direction 
Setting expectations 
Respecting other’s opinions 
Objectivity 
Independence 
Patience 
Self-editing 
Taking risks 
Comfort with failure 
Being honest about 
limitations 
Honing instincts 
Pattern-matching 
http://bit.ly/WzePfv 
Soft Skills Are Hard ‹#› Portigal
Click to edit Master title style 
Thank you! 
Portigal Consulting 
www.portigal.com 
@steveportigal 
steve@portigal.com 
+1-415-894-2001 
Soft Skills Are Hard ‹#› Portigal

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Soft Skills Are Hard: A Journey To Healthier Work

  • 1. Soft Skills are Hard @steveportigal 1
  • 2. Click to edit Master title style Portigal We help companies discover and act on new insights about their customers and themselves Soft Skills Are Hard ‹#› Portigal
  • 3. Click to edit Master title style Resources, presentations and to purchase http://rosenfeldmedia.com/books/interviewing-users/ Soft Skills Are Hard ‹#› Portigal
  • 4. CQliuckic tko leydit Master title style Don’t rush me. • Describe (if not define) soft skills • Get your soft skills juices flowing • Point the way for you to pursue and develop Soft Skills Are Hard ‹#› Portigal
  • 5. Click to edit Master title style Soft Skills Are Hard ‹#› Portigal
  • 6. Click to edit Master title style Soft Skills Are Hard ‹#› Portigal
  • 7. Click to edit Master title style Soft Skills Are Hard ‹#› Portigal
  • 8. Click to edit Master title style http://nyti.ms/1nM1EBA Soft Skills Are Hard ‹#› Portigal
  • 9. Click to edit Master title style http://wrd.cm/1oYDjcl Soft Skills Are Hard ‹#› Portigal
  • 10. Click to edit Master title style http://bit.ly/1omZ2gl Soft Skills Are Hard ‹#› Portigal
  • 11. Click to edit Master title style http://1.usa.gov/1mzIuy7 • Communication • Enthusiasm & Attitude • Teamwork • Networking • Problem Solving & Critical Thinking • Professionalism Soft Skills Are Hard ‹#› Portigal
  • 12. Click to edit Master title style http://wp.me/ppfEs-5Ao Soft Skills Are Hard ‹#› Portigal
  • 13. Click to edit Master title style http://bit.ly/1nBTnzq Soft Skills Are Hard ‹#› Portigal
  • 14. CNloictikc itnog edit Master title style Noticing the noticing sensation Things that make you go “Hmm” Your attention is grabbed You stop what you are doing Laugh/point/cringe Furrow brow in confusion Whut tha…? Soft Skills Are Hard ‹#› Portigal
  • 15. LCilsictekn tion gedit Master title style Interpersonally, we’re trained to hear the breath signals that it’s our turn to talk. This is not really listening. F I NISHED Soft Skills Are Hard ‹#› Portigal
  • 16. LCilsictekn tion gedit Master title style Yes! Not so much. Soft Skills Are Hard ‹#› Portigal
  • 17. COlbicske rtovi negd iCt Mulatusrtaelr Ctitolen tsetxytle Soft Skills Are Hard ‹#› Portigal
  • 18. COlbicske rtovi negd iCt Mulatusrtaelr Ctitolen tsetxytle Soft Skills Are Hard ‹#› Portigal
  • 19. COlbicske rtovi negd iCt Mulatusrtaelr Ctitolen tsetxytle Soft Skills Are Hard ‹#› Portigal
  • 20. CWliocrkd stom eitdhiitn Mg aster title style Soft Skills Are Hard ‹#› Portigal
  • 21. CDlriacwk itnog edit Master title style Soft Skills Are Hard ‹#› Portigal
  • 22. CDlriacwk itnog edit Master title style The more ways you have to work out ideas (alone or with others), the more impactful you will be. Moving a pen on paper will to engage your brain (and your audience’s brain) in a different way than moving a mouse or typing on a keyboard. Soft Skills Are Hard ‹#› Portigal
  • 23. SColic mk aton ye dmito Mreaster title style Picture by Grant Carmichael (thinkxd) Soft Skills Are Hard ‹#› Portigal
  • 24. SColic mk aton ye dmito Mreaster title style Have a different perspective Help others to know what they want Noticing Awareness Collaborate Draw Promptness Time management Organization Running a meeting Facilitation Facilitating conflict resolution Persuasion Selling Negotiating Communication Improving vocal projection Small talk Confidence in public speaking Speaking loud enough to be heard Wordsmithing Storytelling Articulateness Listening Empathy Tolerance for ambiguity Leadership Being okay not having the answer Funny Candid Honesty Humility Pride Kindness Appearing approachable Focus Disengaging Mindfulness Be proactive in helping others Be community oriented Learning people’s names Networking Animal magnetism Routinely seek information online Talk with strangers Work-life balance Positive attitude Openness Going with the flow Curiosity Creative Thinking broadly for solutions Looking past today Reflective Enthusiasm Motivation Confidence Assertiveness Responsibility/accountability Problem-solving Trusting instincts Engaging attention Recognize patterns Critical thinking Taking ownership/proactive Giving criticism or feedback Self-awareness Receive criticism or feedback Accepting direction Setting expectations Respecting other’s opinions Objectivity Independence Patience Self-editing Taking risks Comfort with failure Being honest about limitations Honing instincts Pattern-matching http://bit.ly/WzePfv Soft Skills Are Hard ‹#› Portigal
  • 25. Click to edit Master title style Thank you! Portigal Consulting www.portigal.com @steveportigal steve@portigal.com +1-415-894-2001 Soft Skills Are Hard ‹#› Portigal