SlideShare a Scribd company logo
1 of 32
New Trends in HRM Saroj Kumar Behera ITER B-school 10/20/11
Introduction ,[object Object],[object Object],[object Object],10/20/11
Introduction ,[object Object],[object Object],[object Object],10/20/11
10/20/11 External and internal factors influencing the Personnel function   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HRM Activities 10/20/11 Human Resource Management Attract and  orient new  employees Effective compensation systems Effective work environment Compliance &  procedures Effective relationships
Technological Changes And HRM  10/20/11 Technology includes tools, machinery, equipment, work procedures and employee knowledge and skills. The impact of technology on HR can be profound, as the following things clearly reveal: ,[object Object],[object Object],[object Object],[object Object],[object Object]
How to deal with a human resource surplus situation? 10/20/11 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
10/20/11 Economic, Political And Social  Challenges And HR ,[object Object],[object Object],[object Object]
What HR managers can do ? 10/20/11 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
10/20/11 Political factors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social factors   ,[object Object],[object Object],[object Object]
Local and government-related factors  10/20/11 ,[object Object],[object Object],Trade unions   ,[object Object]
MANAGING WORKFORCE DIVERSITY 10/20/11 The workforce is becoming increasingly diverse now and organisations are doing their best to address employee concerns and to maximise benefits of different kind to employees with diverse educational, cultural and religious backgrounds. The diversity issues, mainly, include the following : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
10/20/11 INTERNAL ENVIRONMENT AND HR  Organisations are also influenced by a variety of internal factors relating to strategy, culture, structure etc. ,[object Object],[object Object],[object Object],[object Object],[object Object]
10/20/11 Designing appropriate HR systems  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
An Aging Workforce ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],10/20/11
Skill Deficiencies of the Workforce ,[object Object],[object Object],[object Object],[object Object],[object Object],10/20/11
High-Performance Work Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],10/20/11
Knowledge Workers ,[object Object],[object Object],10/20/11
Employee Empowerment ,[object Object],[object Object],[object Object],[object Object],10/20/11
Teamwork ,[object Object],[object Object],[object Object],[object Object],10/20/11
Focus on Strategy ,[object Object],[object Object],10/20/11
Business Strategy: Issues Affecting HRM 10/20/11
Focus on Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],10/20/11
Focus on Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],10/20/11
Focus on Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],10/20/11
Focus on Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],10/20/11
Traditional HR vs. Strategic HR 10/20/11 Point of distinction Focus  Role of HR Initiatives  Time horizon Control Job design Key investments Accountability Responsibility for HR Traditional HR Employee Relations Transactional change follower and respondent Slow, reactive, fragmented Short-term Bureaucratic-roles, policies, procedures Tight division of labour; independence, specialisation Capital, products  Cost centre Staff specialists Strategic HR Partnerships with internal and external customers  Transformational change leader and initiator Fast, proactive and integrated Short, medium and long (as required) Organic-flexible, whatever is necessary to succeed Broad, flexible, cross-training teams People, knowledge Investment centre Line managers
Technological Change in HRM ,[object Object],[object Object],10/20/11
A Changing Economy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],10/20/11
Changes in the Employment Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object],10/20/11
Changes in the Employment Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],10/20/11
[object Object],[object Object],10/20/11

More Related Content

What's hot

Contemporary issues-of-hrm
Contemporary issues-of-hrmContemporary issues-of-hrm
Contemporary issues-of-hrm
Ajit Singh
 
employee turnover
employee turnoveremployee turnover
employee turnover
amul
 

What's hot (20)

HR PLANNING
HR PLANNINGHR PLANNING
HR PLANNING
 
Human Resource Planning | Forecasting | HR Demand & HR Supply | Recruitment &...
Human Resource Planning | Forecasting | HR Demand & HR Supply | Recruitment &...Human Resource Planning | Forecasting | HR Demand & HR Supply | Recruitment &...
Human Resource Planning | Forecasting | HR Demand & HR Supply | Recruitment &...
 
Human Resource Planning
Human Resource Planning Human Resource Planning
Human Resource Planning
 
Hrm in a changing environment
Hrm in a changing environmentHrm in a changing environment
Hrm in a changing environment
 
Contemporary issues-of-hrm
Contemporary issues-of-hrmContemporary issues-of-hrm
Contemporary issues-of-hrm
 
Human resource strategy
Human resource strategyHuman resource strategy
Human resource strategy
 
Human resource management (mba)
Human resource management (mba) Human resource management (mba)
Human resource management (mba)
 
Strategic Human Resource Management
Strategic Human Resource ManagementStrategic Human Resource Management
Strategic Human Resource Management
 
HRP(Human Resources Planning
HRP(Human Resources PlanningHRP(Human Resources Planning
HRP(Human Resources Planning
 
HRD Mechanism
HRD MechanismHRD Mechanism
HRD Mechanism
 
Chapter 2 strategic human resource planning
Chapter 2 strategic human resource planningChapter 2 strategic human resource planning
Chapter 2 strategic human resource planning
 
Techniques for Forecasting Human Resources
 Techniques  for Forecasting   Human Resources Techniques  for Forecasting   Human Resources
Techniques for Forecasting Human Resources
 
employee turnover
employee turnoveremployee turnover
employee turnover
 
Human Resource planning
Human Resource planningHuman Resource planning
Human Resource planning
 
Hr scorecard
Hr scorecardHr scorecard
Hr scorecard
 
Human Resource Training and Development
Human Resource Training and DevelopmentHuman Resource Training and Development
Human Resource Training and Development
 
HR Audit.
HR Audit. HR Audit.
HR Audit.
 
Importance of hrm
Importance of hrmImportance of hrm
Importance of hrm
 
Human Resource Management-Introduction
Human Resource Management-IntroductionHuman Resource Management-Introduction
Human Resource Management-Introduction
 
Intro shrm 1
Intro shrm 1Intro shrm 1
Intro shrm 1
 

Viewers also liked

International human resource management
International human resource managementInternational human resource management
International human resource management
rhimycrajan
 
IHRM :Hrmcoo
IHRM :HrmcooIHRM :Hrmcoo
IHRM :Hrmcoo
pcte
 
Human Resource Development- framework
Human Resource Development- frameworkHuman Resource Development- framework
Human Resource Development- framework
Anugrah Tete
 
Eoif Mudarabah Musharakah
Eoif Mudarabah MusharakahEoif Mudarabah Musharakah
Eoif Mudarabah Musharakah
ISEConsult
 
Classroom training
Classroom trainingClassroom training
Classroom training
greert
 

Viewers also liked (20)

emerging trends and issues in HRM
emerging trends and issues in HRMemerging trends and issues in HRM
emerging trends and issues in HRM
 
International human resource management
International human resource managementInternational human resource management
International human resource management
 
Recent Trends in hr
Recent Trends in hrRecent Trends in hr
Recent Trends in hr
 
IHRM :Hrmcoo
IHRM :HrmcooIHRM :Hrmcoo
IHRM :Hrmcoo
 
Human Resource Development- framework
Human Resource Development- frameworkHuman Resource Development- framework
Human Resource Development- framework
 
Types of Coaching
Types of CoachingTypes of Coaching
Types of Coaching
 
Presentation On Coaching And Counselling
Presentation On Coaching And CounsellingPresentation On Coaching And Counselling
Presentation On Coaching And Counselling
 
Differences between international and domestic HRM
Differences between international and domestic HRMDifferences between international and domestic HRM
Differences between international and domestic HRM
 
Emerging trends in hrm
Emerging trends in hrmEmerging trends in hrm
Emerging trends in hrm
 
Recent Trends in HRM
Recent Trends in HRMRecent Trends in HRM
Recent Trends in HRM
 
CSR for HR
CSR for HRCSR for HR
CSR for HR
 
Eoif Mudarabah Musharakah
Eoif Mudarabah MusharakahEoif Mudarabah Musharakah
Eoif Mudarabah Musharakah
 
SIMULATION
SIMULATIONSIMULATION
SIMULATION
 
Hrm Future Trends
Hrm Future TrendsHrm Future Trends
Hrm Future Trends
 
On the job training methods
On the job training methodsOn the job training methods
On the job training methods
 
Classroom training
Classroom trainingClassroom training
Classroom training
 
New trends in hrm
New trends in hrmNew trends in hrm
New trends in hrm
 
On the job training
On the job trainingOn the job training
On the job training
 
On the Job Training
On the Job Training On the Job Training
On the Job Training
 
On The Job Training
On The Job TrainingOn The Job Training
On The Job Training
 

Similar to New Trends in HRM

Employee Engagement: Research Report
Employee Engagement: Research ReportEmployee Engagement: Research Report
Employee Engagement: Research Report
beekes
 
A Distinguished Career in Human Resources Management - 20+ Years of Leadership
A Distinguished Career in Human Resources Management - 20+ Years of LeadershipA Distinguished Career in Human Resources Management - 20+ Years of Leadership
A Distinguished Career in Human Resources Management - 20+ Years of Leadership
Joel C Riley
 
Running Head ANN WOOD .docx
Running Head ANN WOOD                                            .docxRunning Head ANN WOOD                                            .docx
Running Head ANN WOOD .docx
toddr4
 
Workforce Development An Economic Development Asset
Workforce Development   An Economic Development AssetWorkforce Development   An Economic Development Asset
Workforce Development An Economic Development Asset
cquinn63
 
changing environment of HCM.pptx
changing environment of HCM.pptxchanging environment of HCM.pptx
changing environment of HCM.pptx
Viraja Kanawally
 
Hrm 381 chapter 1 intro to hr
Hrm 381 chapter 1 intro to hrHrm 381 chapter 1 intro to hr
Hrm 381 chapter 1 intro to hr
vanashree_123
 
Challenges of hrm
Challenges of hrmChallenges of hrm
Challenges of hrm
jyoti Singh
 

Similar to New Trends in HRM (20)

Chapter 03
Chapter 03Chapter 03
Chapter 03
 
Employee Engagement: Research Report
Employee Engagement: Research ReportEmployee Engagement: Research Report
Employee Engagement: Research Report
 
talent_strategies
talent_strategiestalent_strategies
talent_strategies
 
Talent strategy
Talent strategyTalent strategy
Talent strategy
 
Chapter 2 hr challenges
Chapter 2 hr challengesChapter 2 hr challenges
Chapter 2 hr challenges
 
Hr In Ssi
Hr In SsiHr In Ssi
Hr In Ssi
 
HRM in changing Environment
HRM in changing EnvironmentHRM in changing Environment
HRM in changing Environment
 
Strategic human resource management in a changing environment
Strategic human resource management in a changing environmentStrategic human resource management in a changing environment
Strategic human resource management in a changing environment
 
A Distinguished Career in Human Resources Management - 20+ Years of Leadership
A Distinguished Career in Human Resources Management - 20+ Years of LeadershipA Distinguished Career in Human Resources Management - 20+ Years of Leadership
A Distinguished Career in Human Resources Management - 20+ Years of Leadership
 
Running Head ANN WOOD .docx
Running Head ANN WOOD                                            .docxRunning Head ANN WOOD                                            .docx
Running Head ANN WOOD .docx
 
20 Years of HR Excellence - A Senior Executive's Journey in Employee Manageme...
20 Years of HR Excellence - A Senior Executive's Journey in Employee Manageme...20 Years of HR Excellence - A Senior Executive's Journey in Employee Manageme...
20 Years of HR Excellence - A Senior Executive's Journey in Employee Manageme...
 
20 Years of HR Excellence - A Senior Executive's Journey in Employee Manageme...
20 Years of HR Excellence - A Senior Executive's Journey in Employee Manageme...20 Years of HR Excellence - A Senior Executive's Journey in Employee Manageme...
20 Years of HR Excellence - A Senior Executive's Journey in Employee Manageme...
 
Workforce Development An Economic Development Asset
Workforce Development   An Economic Development AssetWorkforce Development   An Economic Development Asset
Workforce Development An Economic Development Asset
 
Internal and External Environment on Human Resource Management
Internal and External Environment on Human Resource ManagementInternal and External Environment on Human Resource Management
Internal and External Environment on Human Resource Management
 
changing environment of HCM.pptx
changing environment of HCM.pptxchanging environment of HCM.pptx
changing environment of HCM.pptx
 
Hrm 381 chapter 1 intro to hr
Hrm 381 chapter 1 intro to hrHrm 381 chapter 1 intro to hr
Hrm 381 chapter 1 intro to hr
 
What HR people need to know March 2011
What HR people need to know March 2011What HR people need to know March 2011
What HR people need to know March 2011
 
Challenges of hrm
Challenges of hrmChallenges of hrm
Challenges of hrm
 
Challenges of hrm
Challenges of hrmChallenges of hrm
Challenges of hrm
 
The Role and Future of HR in HR Strategy and Planning Excellence_Nov_2014 Issue
The Role and Future of HR in HR Strategy and Planning Excellence_Nov_2014 IssueThe Role and Future of HR in HR Strategy and Planning Excellence_Nov_2014 Issue
The Role and Future of HR in HR Strategy and Planning Excellence_Nov_2014 Issue
 

More from SAROJ BEHERA

Training effectiveness-ISO Prospective
Training effectiveness-ISO ProspectiveTraining effectiveness-ISO Prospective
Training effectiveness-ISO Prospective
SAROJ BEHERA
 
Isms awareness training
Isms awareness trainingIsms awareness training
Isms awareness training
SAROJ BEHERA
 
Mandatory CSR- is it great Idea
Mandatory CSR-is it great IdeaMandatory CSR-is it great Idea
Mandatory CSR- is it great Idea
SAROJ BEHERA
 

More from SAROJ BEHERA (19)

CAPA
CAPACAPA
CAPA
 
Telephone etiquettes
Telephone etiquettesTelephone etiquettes
Telephone etiquettes
 
Team Work at Office
Team Work at OfficeTeam Work at Office
Team Work at Office
 
Selling skills
Selling skills Selling skills
Selling skills
 
Office etiquette
Office etiquette Office etiquette
Office etiquette
 
Chit Chat at office
Chit Chat at officeChit Chat at office
Chit Chat at office
 
Organisational Culture
Organisational CultureOrganisational Culture
Organisational Culture
 
Leading to innovation
Leading to innovationLeading to innovation
Leading to innovation
 
Transforming the Boardrooms "Boardroom Effectiveness "
Transforming the Boardrooms "Boardroom Effectiveness"Transforming the Boardrooms "Boardroom Effectiveness"
Transforming the Boardrooms "Boardroom Effectiveness "
 
Difference between Process and Procedure
Difference between Process and ProcedureDifference between Process and Procedure
Difference between Process and Procedure
 
Retailing
RetailingRetailing
Retailing
 
Changing landscape of indian retail
Changing landscape of indian retailChanging landscape of indian retail
Changing landscape of indian retail
 
Organization Gimmicks
Organization GimmicksOrganization Gimmicks
Organization Gimmicks
 
Training effectiveness- clause 6.2
Training effectiveness- clause 6.2Training effectiveness- clause 6.2
Training effectiveness- clause 6.2
 
Training effectiveness-ISO Prospective
Training effectiveness-ISO ProspectiveTraining effectiveness-ISO Prospective
Training effectiveness-ISO Prospective
 
9001 2008 details
9001 2008 details9001 2008 details
9001 2008 details
 
Isms awareness training
Isms awareness trainingIsms awareness training
Isms awareness training
 
Isms awareness training
Isms awareness trainingIsms awareness training
Isms awareness training
 
Mandatory CSR- is it great Idea
Mandatory CSR-is it great IdeaMandatory CSR-is it great Idea
Mandatory CSR- is it great Idea
 

Recently uploaded

The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
heathfieldcps1
 
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in DelhiRussian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
kauryashika82
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi  6.pdf1029-Danh muc Sach Giao Khoa khoi  6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
QucHHunhnh
 
Making and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdfMaking and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdf
Chris Hunter
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
heathfieldcps1
 

Recently uploaded (20)

microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introduction
 
Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104Nutritional Needs Presentation - HLTH 104
Nutritional Needs Presentation - HLTH 104
 
Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024
 
How to Give a Domain for a Field in Odoo 17
How to Give a Domain for a Field in Odoo 17How to Give a Domain for a Field in Odoo 17
How to Give a Domain for a Field in Odoo 17
 
Measures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and ModeMeasures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and Mode
 
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
 
Python Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxPython Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docx
 
Z Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphZ Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot Graph
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
 
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in DelhiRussian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
 
General Principles of Intellectual Property: Concepts of Intellectual Proper...
General Principles of Intellectual Property: Concepts of Intellectual  Proper...General Principles of Intellectual Property: Concepts of Intellectual  Proper...
General Principles of Intellectual Property: Concepts of Intellectual Proper...
 
1029-Danh muc Sach Giao Khoa khoi 6.pdf
1029-Danh muc Sach Giao Khoa khoi  6.pdf1029-Danh muc Sach Giao Khoa khoi  6.pdf
1029-Danh muc Sach Giao Khoa khoi 6.pdf
 
This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.This PowerPoint helps students to consider the concept of infinity.
This PowerPoint helps students to consider the concept of infinity.
 
Energy Resources. ( B. Pharmacy, 1st Year, Sem-II) Natural Resources
Energy Resources. ( B. Pharmacy, 1st Year, Sem-II) Natural ResourcesEnergy Resources. ( B. Pharmacy, 1st Year, Sem-II) Natural Resources
Energy Resources. ( B. Pharmacy, 1st Year, Sem-II) Natural Resources
 
Making and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdfMaking and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdf
 
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxBasic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
 
Role Of Transgenic Animal In Target Validation-1.pptx
Role Of Transgenic Animal In Target Validation-1.pptxRole Of Transgenic Animal In Target Validation-1.pptx
Role Of Transgenic Animal In Target Validation-1.pptx
 
Introduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsIntroduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The Basics
 
PROCESS RECORDING FORMAT.docx
PROCESS      RECORDING        FORMAT.docxPROCESS      RECORDING        FORMAT.docx
PROCESS RECORDING FORMAT.docx
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
 

New Trends in HRM

  • 1. New Trends in HRM Saroj Kumar Behera ITER B-school 10/20/11
  • 2.
  • 3.
  • 4.
  • 5. HRM Activities 10/20/11 Human Resource Management Attract and orient new employees Effective compensation systems Effective work environment Compliance & procedures Effective relationships
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22. Business Strategy: Issues Affecting HRM 10/20/11
  • 23.
  • 24.
  • 25.
  • 26.
  • 27. Traditional HR vs. Strategic HR 10/20/11 Point of distinction Focus Role of HR Initiatives Time horizon Control Job design Key investments Accountability Responsibility for HR Traditional HR Employee Relations Transactional change follower and respondent Slow, reactive, fragmented Short-term Bureaucratic-roles, policies, procedures Tight division of labour; independence, specialisation Capital, products Cost centre Staff specialists Strategic HR Partnerships with internal and external customers Transformational change leader and initiator Fast, proactive and integrated Short, medium and long (as required) Organic-flexible, whatever is necessary to succeed Broad, flexible, cross-training teams People, knowledge Investment centre Line managers
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.