TOTAL Quality Management in Sail

1. TOTAL QUALITY
MANAGEMENT IN SAIL
STEEL AUTHORITY OF INDIA LTD (SAIL)

2. INTRODUCTION
1954 : Hindustan Steel Ltd. was created to oversee
the Rourkela Steel Plant
1964 : Bokaro Steel Ltd. Is created
1973 : The Steel Authority of India Ltd. (SAIL)is created
as a holding company to oversee most of India’s iron & steel
production

3. 1993 : India sets plans in motion to partiallyprivatize
SAIL
2003 : SAIL’s output surpasses ten MT of saleable steel
2009 : (jan-jun) SAIL became the world’slargest profit
making steel company byleaving behind Tata &
Arcelor-Mittal
INTRODUCTION CONTINUE…

4. TECHNOLOGY USED BY TQM IN SAIL
 JIT (Just In Time)
 6 Sigma
 The ISO 9001:2000 Quality Assurance System
 CSR (corporate social responsibility)

5. JUST IN TIME (JIT)
 Just-in-time is an inventory strategy that strives to improve a
business’s return on investment by reducing in process
inventory and associated carrying cost
 JIT can dramatically improve a manufacturing organization’s
return on investment, quality and efficiency

6. BENEFITS OF JIT
• Set up times are significantly reduced in the factory.
• The flow of goods from warehouse to shelves improves.
• Employees who possess multiple skills are used more
efficiently.
• JIT provides better scheduling and work hour consistency.
• There is an increased emphasis on supplier relationship

7. SIX SIGMA
Six Sigma seeks to improve the quality of process outputs by
identifying and removing the causes of defects and variability
in manufacturing and business processes.

8. SIGMA LEVEL DPMO % DEFECTIVE % YIELD
1 691462 69 % 31%
2 308532 31 %
3 66807 6.7 % 93.3%
5 6210 0.62 % 99.38%
6 233 0.023 % 99.977%
7 3.4 0.00034 % 99.99966%
8 0.019 0.0000019 % 99.9999981%
SIGMA LEVEL

9. CORPORATE
SOCIAL RESPONSIBILITY POLICY
 SAIL recognizes that its business activities have direct and
indirect impact on the society.
 The Company strives to integrate its business values and
operations in an ethical and transparent manner to
demonstrate its commitment to sustainable development
and to meet the interests of its stakeholders.
 The Company is committed to continuously improving its
social responsibilities, environment and economic practices
to make positive impact on the society

10. HIGHLIGHTS OF THE ACHIEVEMENTS OF TQM
DEPTT OF SAIL (BSP)
SPECIAL STEEL / VALUE ADDED PRODUCTS
PERTICULARS FY 2007-2008 FY 2008-2009
EQR TMT 6293T 300706T
TMT IN COILS 274138T 398123 T
HIGH TENSILE PLATES 07113 T 120030 T

11. QUALITY POLICY
“ We shall build and sustain a world class organization,
where Quality is the hallmark of every process and
activity with the involvement and dedication of our human
resource. We are committed to achieve satisfaction of all
our stakeholders, through innovation and continual
improvement ”
S.K. Roongta
(Chairman SAIL)

12. VISION OF TQM (SAIL)
To be a respected world class corporation and the leader in
Indian Business in
• Quality
• Productivity
• Profitability
• Customer Satisfaction

13. ACHIEVEMENTS
• SAIL was featured in the 2008 list of Forbes Global 2000
companies at position 647.
• National Institute of Personnel Management conferred the National
Award on SAIL for Best HR Practices 2008.
• SAIL was adjudged as the top Indian company under the Iron & Steel
Sector for the Dun &Bradstreet – Rolta Corporate Awards 2008.
• Golden Peacock Award for Combating Climate Change – 2008 for
BSP, Occupational Health & Safety – 2008 for BSL

14. THANK YOU