Body Language
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Body Language

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    Body Language Body Language Presentation Transcript

    • Body Language By Rayan Sequeira (rayan@dnsconsulting.net)
    • Teach yourself how to read and interpret
      • Non-Verbal Communication
      • “ Clusters”
      • Eye Contact
      • Less Eye contact
      • Eyebrows
      • Mouth
      • Head
      • Smile
      • The body - seated
      • Attitudes and Gesture Clusters
      • Confidence
      • Cooperation willingness/relaxation
      • Readiness / Expectancy
      • Open-mindedness
      • Interest/evaluation
      • Dominance superiority/aggression
      • Frustration
      • Anxiety/nervousness
      • Boredom
      • Defensiveness
    • Non-Verbal Communication
      • Non-verbal behaviour can communicate more powerfully than the spoken word.
      • The problem is that it is difficult to read and control.
      • Look for ‘clusters’ of non-verbal communication to help you to interpret correctly
      • In communication, seeing is more important than hearing. What you see will corroborate the verbal message – and may also convey new, interesting information...
    • “ Clusters”
      • If the verbal and non-verbal behaviour does not match, then go carefully and be prepared not to believe!
      • A key message can be dramatically reinforced by supporting gestures which are consistent with the spoken word
      • Remember the old saying:
      • “ A Picture is worth a Thousand Words”
    • Eye Contact
      • Most of us look directly at other people between 30% and 60% of the time while listening
      • More eye contact than this indicates greater interest in the person than in what he/she is saying
      • Lovers and Fighters often demonstrate this high percentage of eye contact!!
        • In negotiation you should make your point and then keep silent but maintain eye contact – you might feel the tension but the other person will feel the pressure. Wait for them to ‘crack’ first
    • Body Language and Lying
      • Signs of Deception and Lying
      • Less eye contact will occur when we feel uncomfortable or guilty
      • Policemen or lawyers are working on this principle when they persistently look at the suspect or defendant
      • Hands touch their face, throat, nose, mouth, ear
      • Physical expression will be limited and stiff
        • The liar takes up less space with their hand, arm and leg movement facing towards their own body
    • The Eyebrows
      • When eyebrows are lowered a person is usually frowning
      • This may signify worry, criticism or disagreement
      • But look for supporting evidence to make up the cluster
      • The frown may simply mean concentration or puzzlement
      • Raised eyebrows can indicate surprise or disbelief
        • One raised eyebrow suggests an element of suspicion or challenge
    • The Mouth
      • When the mouth drops open this can suggest either astonishment or surprise
      • Or may simply be a question of relaxation
      • Tightened lips indicate a defensive mode
      • A rebellious streak can be identified by thrusting out the chin
    • The Head
      • Held straight up – indicates a neutral position – listening hard and evaluating
      • Small nods acknowledge that information is being received, but do not necessarily mean agreement
      • Tilting the head the head to one side signals a developing interest.
        • A downcast head could mean a problem. Basically the gesture signals evaluation but with negative overtone leading perhaps to submission
        • You cannot see their eyes & they cannot pick up on your non-verbal signals - say something to get their attention!
    • The Smile
      • We associate a smile with happiness but there are different kinds of smile!
      • The grimace, the wry, resigned sardonic or coy smiles
      • These all represent very different emotions, particularly when linked with other associated gestures...
    • The Body when seated
      • Crossed legs and crossed arms shout ‘resistance’ – but it can just mean that someone has been sitting for a long time and are feeling uncomfortable
      • Leaning forward – eager
      • The right ankle resting on left knee – indicates an argumentative or competitive frame of mind
      • Legs together, or slightly in front of the other is a positive signal
      • Legs and feet pointing toward an exit is an unreceptive sign
    • The Body when Standing
      • A receptive position is when a person's weight evenly distributed and the body is tilted toward the speaker
      • Crossed legs indicate a negative stance
      • Legs pointing away from the speaker or toward the exit is also a negative signal
        • Other negative signals are hands clenched, arms crossed in front of the chest or rubbing the neck
      • Arms spread, hands open or relaxed are all positive signals
    • Attitudes and Emotions
      • Positive and Negative!
      • The next pages will give you an insight into varying attitudes and emotions
      • Learn to use them to your advantage!
      • And remember the customer could be trying to read your body language!
      • Read on to teach yourself more about the fascinating subject of reading and interpreting Body Language ...
    • Confidence
      • An erect stance or sitting position
      • Confidence is conveyed by plenty of eye contact
      • Leaning back in a chair with hands clasped behind head
      • ‘ Pyramiding’ i.e. the hands effect a pyramid shape but with only the tips of the fingers and thumbs touching
      • Over emphasised gestures can convey arrogance
    • Willingness and Relaxed
      • Head is inclined to one side
      • Body leans forward in chair
      • Jacket or coat is unbuttoned
      • Palms of hands are opened and upturned
      • Sitting at right angles to or directly alongside other person (be careful not to invade ‘body space’)
      • Remember this information during interviews
    • Readiness and Expectancy
      • Starts to move closer
      • Speaks confidently
      • Hands rests lightly on hips
      • Sits on edge of chair
      • Palms of hands rubbed on thighs
      • Snaps fingers
      • Rubs palms of hands together
    • Open-minded Attitude
      • An Open-minded Attitude is conveyed by the following body language:
      • The person will sit forward in front of chair
      • The head is raised
      • Legs are uncrossed  
    • Interest and Evaluation
      • The Head is raised
      • Chin is stroked slowly
      • Hand is raised to the cheek
      • Pinches the bridge of nose
      • The arm of spectacles placed in the mouth
      • Acceptance
      • The hand placed on the chest signifies loyalty, honesty and devotion
    • Dominance, Superiority and Aggression
      • Hands are clasped behind head
      • The head is well back
      • Legs are extended
      • Ankles are crossed
      • Holding the lapel of jacket
      • Coat is buttoned
      • Hands are placed in pockets with thumbs pointing outwards
    • Frustration
      • Rubs the back of the neck
      • Fingers are run through hair
      • Breaths are short
      • Hands are clenched or wrung
      • One index finger is pointed
    • Anxiety and Nervousness
      • The throat is cleared
      • Fidgets in chair
      • Tugs at earlobe
      • Hands cover mouth when speaking
      • Fiddles with tie, cufflinks, rings etc
    • Boredom
      • Doodles on pad
      • Drums fingers on table
      • Taps feet
      • Ballpoint pen continuously clicking
      • Head rests in hands
      • The eyes droop The blank stare – the person is almost asleep with eyes open, illustrated by lack of blinking!
    • Defensiveness
      • Arms are tightly folded high on chest
      • Ankles are locked
      • The head is down on the chest
      • Twiddles with earlobe or nose – in a speaker these two gestures can signify exaggeration or even lies!
      • Fists are clenched
      • Coat is buttoned
      • Hands grip the arm of a chair
    • Body Language Summary
      • Non-verbal behaviour communicates far more powerfully than the spoken word
      • The problem is that is difficult to read and control
      • Body language signals our innermost feelings which we may try to mask by what we say
    • Putting theory into Practice...
      • Presentation Skills
      • Putting theory into Practice
      • Interesting, Interactive PowerPoint slideshow format
      • Free Interactive Training on Putting theory into Practice
      • Easy techniques - Eye Contact and Body Signs
      • Improve your skills - easy Interactive training format
      • Helpful information about reading & interpreting Body Language including Putting theory into Practice
      • Free online web training on Body Language including Putting theory into Practice
      • Free online PowerPoint style training presentation
      • How to interpret and read body language
      • Teach yourself males and female signs
    • Thank You