4. Physical: Body Language
Smile
psychology follows physiology - makes you feel happier sound warmer
Smile genuinely when you greet someone - excited about getting to
know them
smiling makes you more attractive and approachable
smiling is a way to signify that we have good intentions
5. Physical: Body Language
Eye Contact
Engage people with your eyes
Shows you're listening, you care, and acceptance
notice eye color
Stare between their eyes where the top of their nose starts
Looking down/shifting gaze shows you're uninterested
Phone / watch
kind eyes: a gaze that makes others feel warm, accepted, and
understood
switch to softer focus, don't squint or have a judgmental/aggressively stare,
relax your face and open up your focus
6. Physical: Body Language
Posture
Open body language
don't cross your arms/legs, keep them by your side/leave them open
no desk or podium between you and the people, remove barriers
Walk with pride, stand tall and walk with steady, determined strides
walk into a room of strangers with pride, ready to embrace a new opportunity
Face the person you're talking to
7. Physical: Body Language
Posture - Relax
an erect posture creates the perception of power and confidence, it can also
make you seem stiff, cold, and haughty
to create warmth, relax your posture a bit, let your shoulders, back, and chest
assume a natural, comfortable position.
Don't fidget
signals you’re not comfortable or content and that there’s somewhere else you’d
rather be
avoid looking around for what else is going on
signals that you’re searching for a better opportunity
Good posture makes you look and feel confident and in control
can transmit strength, warmth, and likability
8. Physical: Body Language
Handshake
extend index finger onto the inside of the person’s wrist as you clasp hands
Touch
touch the other person’s shoulder or arm can help to keep them engaged
and interested
touch during key moments while making specific points to control the
conversation
Some people will not want to be touched, or will not want to be touched in
certain areas
don’t overdo the touching. Excessive touching can lead to discomfort
Use a Gentle Touch
9. Physical: Body Language
Mirroring
if they speak softly, bring your own voice down
if they lean back in their chair, lean back just a bit
let a few seconds lapse before you move into a mirroring
Match the other person's physical mannerisms and energy level
don't agree with everything they say or do, but act the way they do
mirror the qualities that you find likable in others
notice to the way people carry themselves
Emulate the people you know are likable
choose moments throughout to mirror and match how the other person
stands/sits, how they nod their head
10. Physical: Body Language
Verbal
speak clearly and feel confident
Speech – slow and clear
Tone of voice – moderate to low
Convey Emotion
through the words/tone/pitch
kindness and warmth with a softer, richer tone
smile when you speak = Instant warmth, useful for talking on the phone
Well Timed Pauses
talking fast is exhausting to listen to
slow down your speech to a similar pace of the other person
use pauses throughout the conversation to build anticipation or add emphasis to important
points
11. Physical: Body Language
Gestures
Facial expressions - have a variety of facial expressions to punctuate speech
Practice in a mirror
What are your eyes doing?
How about your hands?
Could someone know what emotion you're conveying if they can't hear you?
keep hands away from face while speaking
mirror person’s gestures and develop empathy for what they are feeling
Use hand gestures to punctuate important words
Nod to visibly show that you're listening