This document outlines Dialog Telekom PLC, Sri Lanka's largest mobile network provider. It discusses Dialog's vision to be the undisputed leader in connectivity across Sri Lanka through multi-sensory technology. The document also lists Dialog's main products, competitors, subsidiaries, and objectives to achieve quality, market, and value leadership. It provides an overview of Dialog's organizational structure, business environment, and the managerial skills needed at different levels.

1. .

2. “The Future. Today.”

3. 1) About Dialog
2) Vision
3) Mission
4) Objectives of Dialog
5) Functions
6) Business Environment
7) General Managerial Skills

4.  Dialog GSM operates Sri Lanka’s largest & fastest
growing mobile telecommunication network.
 Dialog is the first company in Sri Lanka which
achieve a market capitalization exceeding USD 1
billion.
 Dialog TV Pvt LTD
Dialog Broadband Networks Pvt LTD
are main subsidiaries of Dialog Telekom.

5.  Main Products
◦ Dialog Mobile
◦ Dialog TV
◦ Dialog Broadband Service
◦ Dialog CDMA
◦ Dialog Global
 Main Competitors
◦ Airtel
◦ Mobitel
◦ Tigo
◦ Hutchision

6. “ To be the undisputed leader in the provision
of multi-sensory connectivity resulting
always, in the empowerment and enrichment
of Sri Lankan Lives and enterprises.”

7. “To lead in the provision of technology enabled
connectivity touching multiple human sensors and
faculties, through committed adherence to
customer driven, responsive and flexible business
processes, and through the delivery of quality
service and leading edge technology unparalleled
by any other, spurred by an empowered set of
dedicated individuals who are driven by an
irrepressible desire to work as one towards a
common goal in the truest sense of team spirit.”

8.  Value and Profit Leadership
 Quality Leadership
 Market Leadership
 Corporate Leadership

9.  Sales and Marketing
 Business and Finance
 Information and Technology
 Human Resources
 Support and Delivery Service

10. Organizational Environment
Internal Environment External Environment
Micro Macro
Environment Environment

11.  Goals
 Structure
 Resources
 Leadership
 Culture

12.  Owners
 Media
 Customers
 Competitors
 Suppliers
 Government

13.  Economic Environment
 Socio – Cultural Environment
 Political Environment
 Technological Environment

14.  Conceptual Skills
 Technical Skills
 Interpersonal Skills

15. Top
Conceptual
Middle Skills Inter-
Personal
Skills Technical
Skills
Lower
Managerial Level Demand of Skills