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www.softwaredevelopers.com.ng
Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria.
Phone: +234 (0) 803 097 9737, +234 (0) 708 895 7111
Email: info@quickbuyservices.com
Proposal for
Design and Installation of
Oakroot Web-Based School
Management Software Solution.
Modules:
Submitted by
QuickBuy Services Limited
1 . Dashboard with analytics 2. Admin Module
3. Student Module 4. Teacher Module
5. Parent Module 6. Subject Module
7. Class Module 8. Grade Module
9. Manage Marks 10. CA Module
11. Attendance Module 12. Message Module
13. Notice-Event Module 14. Transportation Module
15. Hostel List 16. Holiday Module
17. Migration Module 18. Payment Module
19. Reports 20. Print result sheet in PDF
Complete Web-Based School
Management Software Solution.
Version: 1.0
Document Status: Draft
1
Compiled By: QUICKBUY SERVICES LTD
Date Released: 1th
February, 2016
Document Reference: scope/001/QuickBuy
RC 980455
QuickBuy Services Limited
www.softwaredevelopers.com.ng
Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria.
Phone: +234 (0) 803 097 9737, +234 (0) 708 895 7111
Email: info@quickbuyservices.com
Table Of Contents
Table Of Contents ............................................................................4
1.0 Our Company ...........................................................................5
2.0 Executive Summary .................................................................5
3.0 Strategic Advantages of Oakroot....................................7
5.0 Project Overview ....................................................................10
6.0 Delivery Time Frames...............................................................15
7.0 Hosting & Software Requirements .......................................16
8.0 Pricing Information ................................................................16
9.0 Support Structure After Implementation..............................17
5
www.softwaredevelopers.com.ng
Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria
Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com
1.0 OUR COMPANY
QUICKBUY Services Ltd is a process automation and software development company. Our
objective is to build customised solutions for our clients leveraging on our software development
and automation experience. When solutions are deployed with the usage environment in view, it
is optimised for known and expected functions and less on other nonrelated features whiles
maintaining international templates and standards.
Our team of professionals and software developers have extensive experience on customising
solutions for different environment ranging from the schools, banking, maritime, and public
sectors. With a team on ground for development, implementation and support, we are able to
successfully hand over ownership to the clients in good time. QUICKBUY training approach is
built around allowing client to take complete ownership of every solution and be in-charge of
day-to-day usage of our solutions without depending on the consultants.
Our enviable reputation and success in providing pragmatic quality solutions on complex
projects has resulted in high levels of repeat business. QUICKBUY members have extensive
experience in software development, including detailed design, implementation and testing,
database construction and security.
We provide value-added services for our clients, such as consulting services and assistance with
the core system conversion process and take customers input seriously by establishing a formal
process for receiving customer requests and feedback and incorporating that information into
their product development decisions. This is why our clients viewed as partner and trusted
advisor, not merely a vendor. With every solution, we deliver relevant, practical guidance, so
that your employees or your clients understand what is expected of them and know how to
handle situations that might arise in their daily routines
2.0 EXECUTIVE S UMMA RY
The advancement in modern day technology now leads us towards taking an alternative approach
to previously used management trends and this rule also applies to management of school as
well. With the advancement in technology the schools also needs to be updated to consolidate
their position as modern day school.
6
www.softwaredevelopers.com.ng
Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria
Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com
The use of technology for management of
resources at a school is fruitful if it is
beneficial in more than one way. The
installment of School Management System
not only required for the management of
resources, but it also needs to help in
keeping track of progress of each student in
their academics, curricular activities, sports
etc.
The Parents also need to be well informed
about the growth of their child with various
methods to perform this task, such as quick
mailing or instant messaging services.
Oakroot provides as with such a tool to
manage and perform the routine work much
quicker and easier to carry out.
Oakroot core modules are put together to
form a core part of daily needs for school
use.
3.0 Str ate gic Advanta ges of Oakr oot School
Mana gement System
The Oakroot - the Management School, the System is a powerful school of management online
software that provides several strategic advantages to your schools.
Low Cost of Ownership
Total Operational Automation
More time to focus on strategic tasks
The multiple campus management from single point (where applicable)
7
www.softwaredevelopers.com.ng
Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria
Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com
One-Time fee of the system
Anywhere availability - Internet or Intranet with automatic synchronization
Scalable, customizable to suite client school environment. Advantages to various stakeholders
are listed below; x
Advantages to Management
Administrative School staff can reap several benefits from Oakroot - School Management
System, some of which are as follows:
Multiple campus management
Effective communication between teachers, parents and students
Creation of school's tech savvy image
Complete automation of all operations
Centrally stored information with zero redundancy
Possible Best resource optimisation
Generation of Auto timetables with dynamic substitute management
Availability of microscopic as well as macroscopic views
Cost-effective one point solution for total school management
Automated attendance management for teachers and students
Advantages to Parents
Frequent interaction with teachers
8
www.softwaredevelopers.com.ng
Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria
Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com
Active participation in school activities
Update on child's attendance, progress report and fee payment.
Of homework Tracking assigned by their teacher to child
Prior information about school events and holidays
Regular and prompt availability of school updates through articles, discussion forums,
image gallery and messaging system
Advantages to Teachers
This school management system software offers several benefits to teachers such as
Automated student attendance
Computerised management of marks and grades
Timetable creation in advance
Assignment Homework to students and approval
Availability of more time for students
Efficient and effective interaction with parents
Access to a forum common to students and parents
Access to own and students' attendance
Better organisation of school activities
9
www.softwaredevelopers.com.ng
Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria
Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com
Advantages to Students
Enhanced interaction with teachers, parents and peers
Access to attendance, timetable, marks, grades and examination schedule
Liberty to publish articles and views, and participate in discussion forums
Freedom to browse through library books catalogue and identify the book (s) to be issued
Prior information about school events and holidays
4.0 P r o j e c t O ve r v i e w
Client Client or Cust
Implementation Site QuickBuy Development Centre, Lagos
Project Name Oakroot Deployment
Project Code SCOPE/001/QUICKBUY
Project Scheduler Microsoft Project
Standard Configuration /
Parameterisation
The definition of our products’ functions and processes on to the system
using standard parameter tables.
10
www.softwaredevelopers.com.ng
Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria
Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com
4.1 Glossary of Terms
4.2 Acronyms and Abbreviations
The following common acronyms shall be used from time to time throughout the document.
Item Description
QA Quality Assurance
GD GAP Document
FDD Functional Design Document
SD Scope Document
UAT User Acceptance Testing
GAP When CLIENT requires that the system functions in a way that deviates
from the system’s standard functionality, and local or core development
is required to allow the system to function exactly as CLIENT requires,
then this requirement is a GAP.
Scope Document A document including business processes, business and application
to be presented to and signed off by CLIENT after the Scoping exercise
Functional Design
Document
An internal document mapping the Scope Document to a sound technical
road map for the delivery of the required functionality.
Super User Product / Functionality Owners appointed by CLIENT who will become
champions of components of Oakroot
End User The appointed by CLIENT who will be the regular users of the system
after implementation
11
www.softwaredevelopers.com.ng
Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria
Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com
Project Details Owner
4.3 Project Description
The Scope Document (SD) gives an overview of the objectives of the project. CLIENT
aims to implement our OAKROOT that pertains to their business / system areas.
QUICKBUY /
CLIENT
4.4 Project Objectives
The project objective is to implement Oakroot School management system,
Customised and tailored to client environment.
QUICKBUY
4.5 Infrastructure Planning
CLIENT is responsible for the acquisition and installation of all the necessary
hardware, networking and operating system software components (including
security configuration) required for the complete infrastructure set up where applicable.
Section 4 of this document lists a comprehensive overview of what the
deliverables are, for which QUICKBUY retains responsibility.
CLIENT
4.6 Business Process Documentation
A “Package Enabled Process Definition” approach to be adopted that defines processes
from the view point of international standards implemented in our solutions as the preferred
and starting point.
QUICKBUY
www.softwaredevelopers.com.ng
Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria.
Phone: +234 (0) 803 097 9737, +234 (0) 708 895 7111
Email: info@quickbuyservices.com
4.7 Training
The training needs of the different users would be identified and discussed between
CLIENT and QUICKBUY.
We recommend that certain of CLIENT members will require formal technical
training in order to understand the concepts behind our solutions. This training can
either be conducted at CLIENT training school or offshore depending on final
arrangements.
Correct training of members is critical to the success of the project and subsequent
deployment of our software, and as such it is QUICKBUY’s recommendation that a
comprehensive training strategy be deployed. The training needs analysis, for
CLIENT is based on:
• Training for the Project Team
of the project team require foundational understanding of our solution, which will
allow for better effectiveness during the project. These may also continue to be
Super Users, Users or form the IT Operational member. This training would be
conducted before the specification phase, as a better understanding of the System
will contribute to understood ‘to be’ processes and quality functional
specifications
• Training for member: (Managers, Super Users and Users)
Those that will interact with the solution as part of their everyday activities, in
the course of conducting CLIENT’s business. For the purpose of this document,
these will be classed as ‘Business Operational Member’.
• Training of IT Operational Member: (Administrators and Support)
IT member that will interact with our solution as part of their everyday activities,
in the course of administering and supporting CLIENT’s IT systems. For the
purpose of this document, these will be classed as ‘IT Operational Member’.
The Super Users may be responsible for the training of the End Users, and should
become the product experts for CLIENT. Upon request QUICKBUY can also
provide End User training. This is QUICKBUY’s preferred approach, as the
availability of effective trainers is usually scarce within CLIENT’s resource base
and inadequate end user training can have a catastrophic impact on the success of
the project.
CLIENT
13
www.softwaredevelopers.com.ng
Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria
Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com
4.8 Compile End User Training Material
This involves documentation of the End User procedures for CLIENT by
QUICKBUY.
This documentation will be used for the Super User training and is then available to
CLIENT for initial training of End Users, and can be used for continued reference by
the End Users as well as member not included in the initial training process.
Maintenance of the Training Material becomes the responsibility of CLIENT after
completion of the UAT Functional Training.
QUICKBUY
CLIENT
4.9 Implementation / Roll Out
The project will include all aspects of implementing Oakroot package into CLIENT
hosting environment at which time it can be handed over to CLIENT’s IT
Operational Member for on-going support.
CLIENT will need to define a ‘roll out’ strategy for the deployment of the system
throughout CLIENT organization and for deployment in subsequent branches.
QUICKBUY
CLIENT
4.10 Post Live Support
QUICKBUY will support CLIENT for a period after going live, to assist with
resolving training deficiencies and remaining system defects. This is considered part
of the system delivery.
After the agreed period of time, the system will be handed over to support and the
implementation project will be signed off. During the Post Live Support period,
QUICKBUY Support representatives will be involved to ensure full knowledge
transfer to Support. This will also give CLIENT the opportunity to get to know the
support representative.
QUICKBUY
4.11 Handover Support
Once the system has been implemented and QUICKBUY receives a final sign off of
the system, the QUICKBUY Project Manager will hand over the system to CLIENT
IT Operational Member and the QUICKBUY Support team, where all post-
implementation issues will be addressed.
A document explaining how problems are to be reported to the help desk, how the
problems will be logged and processed by support services, contact telephone
numbers, etc., will be handed over to CLIENT during the handover period. The
Support team will require a copy of the system and dial-up access to the system to
provide effective support.
QUICKBUY
14
www.softwaredevelopers.com.ng
Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria
Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com
4.12 PROJECT SCOPE
The scope of the Project is to implement the Oakroot School solution in line with the Scope Document defined
by QUICKBUY, in accordance with the scope document (SD) created by CLIENT.
6.0 Delivery Time Frames
The project is projected to span 21 days with 3 months post installation support. The project involves system
development, installation, change management, training and UAT. Details on project time lines and milestones
will be provided before commencement.
7.0 Hosting & Software Requirements
Client can provide hosting or may use Quickbuy VPS service fully ready for Oakroot installation.
Other software requirement include; MySQL for database management.
15
www.softwaredevelopers.com.ng
Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria
Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com
8.0 Pricing Information
There are two modes of payment for OAKROOT School Solution. The first option applies to school that may
want to spread payment to be included in students fees over an agreed period. A down payment of
(N200,000.00) Two Hundred Thousand Naira upon receiving the award letter. Balance payment will be spread
over a period of not more than three years
Option A
Option B.
16
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Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria
Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com
The second option is discounted option for full payment for the solution after go live before the commencement
of support phase. 75% down payment of the total cost of the software and implementation upon
receiving the award letter. Balance payment of 25% to be made not later than two weeks after App go live.
9.0 Support Structure After Implementation
QuickBuy has support and technical personnel permanently located in Nigeria, and India . We realize our
success is directly tied to the successes of our clients in adding value to their organizations.
QuickBuy’s dedicated Customer Support teams are committed to providing clients with the kind of assistance
that will contribute significantly to the continued success of their businesses.
The hour of operation for QuickBuy’s Customer Support Center (excluding statutory holidays) is between
8.00am to 5.00pm. QuickBuy’s support personnel are trained to identify the urgency and severity of each
reported incident, and take swift and effective action.
When responding to a call from a client, the Customer Support Center immediately assigns an experienced
consultant based on the following criteria:
17
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Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria
Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com
Documentation
Product and customer-specific documentation help are provided on-line, where available, to our customers.

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School Management Software Proposal

  • 1. www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria. Phone: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com Proposal for Design and Installation of Oakroot Web-Based School Management Software Solution. Modules: Submitted by QuickBuy Services Limited 1 . Dashboard with analytics 2. Admin Module 3. Student Module 4. Teacher Module 5. Parent Module 6. Subject Module 7. Class Module 8. Grade Module 9. Manage Marks 10. CA Module 11. Attendance Module 12. Message Module 13. Notice-Event Module 14. Transportation Module 15. Hostel List 16. Holiday Module 17. Migration Module 18. Payment Module 19. Reports 20. Print result sheet in PDF
  • 2. Complete Web-Based School Management Software Solution. Version: 1.0 Document Status: Draft 1 Compiled By: QUICKBUY SERVICES LTD Date Released: 1th February, 2016 Document Reference: scope/001/QuickBuy
  • 4. www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria. Phone: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com Table Of Contents Table Of Contents ............................................................................4 1.0 Our Company ...........................................................................5 2.0 Executive Summary .................................................................5 3.0 Strategic Advantages of Oakroot....................................7 5.0 Project Overview ....................................................................10 6.0 Delivery Time Frames...............................................................15 7.0 Hosting & Software Requirements .......................................16 8.0 Pricing Information ................................................................16 9.0 Support Structure After Implementation..............................17
  • 5. 5 www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com 1.0 OUR COMPANY QUICKBUY Services Ltd is a process automation and software development company. Our objective is to build customised solutions for our clients leveraging on our software development and automation experience. When solutions are deployed with the usage environment in view, it is optimised for known and expected functions and less on other nonrelated features whiles maintaining international templates and standards. Our team of professionals and software developers have extensive experience on customising solutions for different environment ranging from the schools, banking, maritime, and public sectors. With a team on ground for development, implementation and support, we are able to successfully hand over ownership to the clients in good time. QUICKBUY training approach is built around allowing client to take complete ownership of every solution and be in-charge of day-to-day usage of our solutions without depending on the consultants. Our enviable reputation and success in providing pragmatic quality solutions on complex projects has resulted in high levels of repeat business. QUICKBUY members have extensive experience in software development, including detailed design, implementation and testing, database construction and security. We provide value-added services for our clients, such as consulting services and assistance with the core system conversion process and take customers input seriously by establishing a formal process for receiving customer requests and feedback and incorporating that information into their product development decisions. This is why our clients viewed as partner and trusted advisor, not merely a vendor. With every solution, we deliver relevant, practical guidance, so that your employees or your clients understand what is expected of them and know how to handle situations that might arise in their daily routines 2.0 EXECUTIVE S UMMA RY The advancement in modern day technology now leads us towards taking an alternative approach to previously used management trends and this rule also applies to management of school as well. With the advancement in technology the schools also needs to be updated to consolidate their position as modern day school.
  • 6. 6 www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com The use of technology for management of resources at a school is fruitful if it is beneficial in more than one way. The installment of School Management System not only required for the management of resources, but it also needs to help in keeping track of progress of each student in their academics, curricular activities, sports etc. The Parents also need to be well informed about the growth of their child with various methods to perform this task, such as quick mailing or instant messaging services. Oakroot provides as with such a tool to manage and perform the routine work much quicker and easier to carry out. Oakroot core modules are put together to form a core part of daily needs for school use. 3.0 Str ate gic Advanta ges of Oakr oot School Mana gement System The Oakroot - the Management School, the System is a powerful school of management online software that provides several strategic advantages to your schools. Low Cost of Ownership Total Operational Automation More time to focus on strategic tasks The multiple campus management from single point (where applicable)
  • 7. 7 www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com One-Time fee of the system Anywhere availability - Internet or Intranet with automatic synchronization Scalable, customizable to suite client school environment. Advantages to various stakeholders are listed below; x Advantages to Management Administrative School staff can reap several benefits from Oakroot - School Management System, some of which are as follows: Multiple campus management Effective communication between teachers, parents and students Creation of school's tech savvy image Complete automation of all operations Centrally stored information with zero redundancy Possible Best resource optimisation Generation of Auto timetables with dynamic substitute management Availability of microscopic as well as macroscopic views Cost-effective one point solution for total school management Automated attendance management for teachers and students Advantages to Parents Frequent interaction with teachers
  • 8. 8 www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com Active participation in school activities Update on child's attendance, progress report and fee payment. Of homework Tracking assigned by their teacher to child Prior information about school events and holidays Regular and prompt availability of school updates through articles, discussion forums, image gallery and messaging system Advantages to Teachers This school management system software offers several benefits to teachers such as Automated student attendance Computerised management of marks and grades Timetable creation in advance Assignment Homework to students and approval Availability of more time for students Efficient and effective interaction with parents Access to a forum common to students and parents Access to own and students' attendance Better organisation of school activities
  • 9. 9 www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com Advantages to Students Enhanced interaction with teachers, parents and peers Access to attendance, timetable, marks, grades and examination schedule Liberty to publish articles and views, and participate in discussion forums Freedom to browse through library books catalogue and identify the book (s) to be issued Prior information about school events and holidays 4.0 P r o j e c t O ve r v i e w Client Client or Cust Implementation Site QuickBuy Development Centre, Lagos Project Name Oakroot Deployment Project Code SCOPE/001/QUICKBUY Project Scheduler Microsoft Project Standard Configuration / Parameterisation The definition of our products’ functions and processes on to the system using standard parameter tables.
  • 10. 10 www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com 4.1 Glossary of Terms 4.2 Acronyms and Abbreviations The following common acronyms shall be used from time to time throughout the document. Item Description QA Quality Assurance GD GAP Document FDD Functional Design Document SD Scope Document UAT User Acceptance Testing GAP When CLIENT requires that the system functions in a way that deviates from the system’s standard functionality, and local or core development is required to allow the system to function exactly as CLIENT requires, then this requirement is a GAP. Scope Document A document including business processes, business and application to be presented to and signed off by CLIENT after the Scoping exercise Functional Design Document An internal document mapping the Scope Document to a sound technical road map for the delivery of the required functionality. Super User Product / Functionality Owners appointed by CLIENT who will become champions of components of Oakroot End User The appointed by CLIENT who will be the regular users of the system after implementation
  • 11. 11 www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com Project Details Owner 4.3 Project Description The Scope Document (SD) gives an overview of the objectives of the project. CLIENT aims to implement our OAKROOT that pertains to their business / system areas. QUICKBUY / CLIENT 4.4 Project Objectives The project objective is to implement Oakroot School management system, Customised and tailored to client environment. QUICKBUY 4.5 Infrastructure Planning CLIENT is responsible for the acquisition and installation of all the necessary hardware, networking and operating system software components (including security configuration) required for the complete infrastructure set up where applicable. Section 4 of this document lists a comprehensive overview of what the deliverables are, for which QUICKBUY retains responsibility. CLIENT 4.6 Business Process Documentation A “Package Enabled Process Definition” approach to be adopted that defines processes from the view point of international standards implemented in our solutions as the preferred and starting point. QUICKBUY
  • 12. www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria. Phone: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com 4.7 Training The training needs of the different users would be identified and discussed between CLIENT and QUICKBUY. We recommend that certain of CLIENT members will require formal technical training in order to understand the concepts behind our solutions. This training can either be conducted at CLIENT training school or offshore depending on final arrangements. Correct training of members is critical to the success of the project and subsequent deployment of our software, and as such it is QUICKBUY’s recommendation that a comprehensive training strategy be deployed. The training needs analysis, for CLIENT is based on: • Training for the Project Team of the project team require foundational understanding of our solution, which will allow for better effectiveness during the project. These may also continue to be Super Users, Users or form the IT Operational member. This training would be conducted before the specification phase, as a better understanding of the System will contribute to understood ‘to be’ processes and quality functional specifications • Training for member: (Managers, Super Users and Users) Those that will interact with the solution as part of their everyday activities, in the course of conducting CLIENT’s business. For the purpose of this document, these will be classed as ‘Business Operational Member’. • Training of IT Operational Member: (Administrators and Support) IT member that will interact with our solution as part of their everyday activities, in the course of administering and supporting CLIENT’s IT systems. For the purpose of this document, these will be classed as ‘IT Operational Member’. The Super Users may be responsible for the training of the End Users, and should become the product experts for CLIENT. Upon request QUICKBUY can also provide End User training. This is QUICKBUY’s preferred approach, as the availability of effective trainers is usually scarce within CLIENT’s resource base and inadequate end user training can have a catastrophic impact on the success of the project. CLIENT
  • 13. 13 www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com 4.8 Compile End User Training Material This involves documentation of the End User procedures for CLIENT by QUICKBUY. This documentation will be used for the Super User training and is then available to CLIENT for initial training of End Users, and can be used for continued reference by the End Users as well as member not included in the initial training process. Maintenance of the Training Material becomes the responsibility of CLIENT after completion of the UAT Functional Training. QUICKBUY CLIENT 4.9 Implementation / Roll Out The project will include all aspects of implementing Oakroot package into CLIENT hosting environment at which time it can be handed over to CLIENT’s IT Operational Member for on-going support. CLIENT will need to define a ‘roll out’ strategy for the deployment of the system throughout CLIENT organization and for deployment in subsequent branches. QUICKBUY CLIENT 4.10 Post Live Support QUICKBUY will support CLIENT for a period after going live, to assist with resolving training deficiencies and remaining system defects. This is considered part of the system delivery. After the agreed period of time, the system will be handed over to support and the implementation project will be signed off. During the Post Live Support period, QUICKBUY Support representatives will be involved to ensure full knowledge transfer to Support. This will also give CLIENT the opportunity to get to know the support representative. QUICKBUY 4.11 Handover Support Once the system has been implemented and QUICKBUY receives a final sign off of the system, the QUICKBUY Project Manager will hand over the system to CLIENT IT Operational Member and the QUICKBUY Support team, where all post- implementation issues will be addressed. A document explaining how problems are to be reported to the help desk, how the problems will be logged and processed by support services, contact telephone numbers, etc., will be handed over to CLIENT during the handover period. The Support team will require a copy of the system and dial-up access to the system to provide effective support. QUICKBUY
  • 14. 14 www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com 4.12 PROJECT SCOPE The scope of the Project is to implement the Oakroot School solution in line with the Scope Document defined by QUICKBUY, in accordance with the scope document (SD) created by CLIENT. 6.0 Delivery Time Frames The project is projected to span 21 days with 3 months post installation support. The project involves system development, installation, change management, training and UAT. Details on project time lines and milestones will be provided before commencement. 7.0 Hosting & Software Requirements Client can provide hosting or may use Quickbuy VPS service fully ready for Oakroot installation. Other software requirement include; MySQL for database management.
  • 15. 15 www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com 8.0 Pricing Information There are two modes of payment for OAKROOT School Solution. The first option applies to school that may want to spread payment to be included in students fees over an agreed period. A down payment of (N200,000.00) Two Hundred Thousand Naira upon receiving the award letter. Balance payment will be spread over a period of not more than three years Option A Option B.
  • 16. 16 www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com The second option is discounted option for full payment for the solution after go live before the commencement of support phase. 75% down payment of the total cost of the software and implementation upon receiving the award letter. Balance payment of 25% to be made not later than two weeks after App go live. 9.0 Support Structure After Implementation QuickBuy has support and technical personnel permanently located in Nigeria, and India . We realize our success is directly tied to the successes of our clients in adding value to their organizations. QuickBuy’s dedicated Customer Support teams are committed to providing clients with the kind of assistance that will contribute significantly to the continued success of their businesses. The hour of operation for QuickBuy’s Customer Support Center (excluding statutory holidays) is between 8.00am to 5.00pm. QuickBuy’s support personnel are trained to identify the urgency and severity of each reported incident, and take swift and effective action. When responding to a call from a client, the Customer Support Center immediately assigns an experienced consultant based on the following criteria:
  • 17. 17 www.softwaredevelopers.com.ng Address: Suite 77 Block B, Tele Olukoye Shopping Complex, 121 Okota Road, Lagos, Nigeria Contact: +234 (0) 803 097 9737, +234 (0) 708 895 7111 Email: info@quickbuyservices.com Documentation Product and customer-specific documentation help are provided on-line, where available, to our customers.