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1. Aayush Bhola a a y u s h b h o l a 1 8 @ g m a i l . c o m
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Professional Summary
• Data-driven professional experienced in Product Management, Software Development and Technology Consulting
focused on FinTech and E-commerce domain across USA, Malaysia and EMEA clients
• Agile Practitioner with experience in leading a 15-member team for sprint planning, review and execution
• Received prestigious Champion Award of the year (awarded to 10% of employees) for outstanding contribution in building
technological capabilities to boost the overall order processing rate for Dell e-commerce platform (www.dell.com)
Professional Experience
Program Manager – Ericsson (Delhi, India) Jul ’22 – Present
Digital Payments (Clientele: West and Central Africa, South East Asia)
• Driving product teams and managing customer adaptations in building a Mobile Wallet Platform that provides a
convenient way to handle financial payment services through a stored value account or external payment instruments
• Program Responsible for finance operations and cost-effective decisions to support enterprise-wide deliverables and
strengthen stakeholder relations using forecasting strategies and mitigation planning
Technical Product Manager – Dell Technologies (Bangalore, India) Jul ’16 – Jun ‘21
Product Ownership (Clientele: USA, Malaysia, EMEA)
• Transformed B2B systems to identify Dell fraudulent orders and investigate digital order information using qualitative and
quantitative KPIs, catering to fraud investigators as primary stakeholder
• Devised a modernized strategy to redesign 80% of total order volume from monolithic to microservice architecture
• Onboarded users on a newly designed web UI, resulting in 10% faster turnaround and 20% increase in UI load speed
Project Management
• Product Lead for Dell Order Management domain, responsible for complete ownership of product validation process and
leading development teams
• Consulted global teams to reduce code repository size, increasing engineers’ code execution
• Responsible for migration of services from legacy infrastructure to latest cloud integration server
• Designed, tested, and maintained Tableau functional reports based on prioritized user requirements
• Defined, standardized and automated metrics maximizing security, client engagement and consumer feedback
Software Development
• Developed a real-time Order Dashboard for Dell Sales during Holiday Season in USA, boosting revenue in global regions
• Implemented Lean Product Development, fixing code defects to expedite project execution process
• Ensured prompt resolution of critical service requests leading to client retention and new revenue generation
• Supported end-to-end code deployments in production involving P1 level criticality situations for business
Training and Team Development
• Trained teams on service tools such as ServiceNow to automate IT Business Management
• Mentored undergraduate hires, supporting their career development and recognizing individual performance.
Academic Qualifications
MBA - XLRI, Jamshedpur 2021-22
B.Tech. (Computer Science Engineering) – Manipal University
Delhi Public School, R.K. Puram, New Delhi
2012-16
2011-12
Tools
Jira | Rally | MS Excel | Tableau | Power BI | Visual Studio | SQL |GitLab | Pivotal Tracker | ServiceNow
Certifications
• Microsoft Technology Associate
• Certified in Cloud Architecture and Infrastructure by Google Cloud Platform
• Certified EMC Academic Associate in Cloud Infrastructure and Services
• Certified EMC Academic Associate in Data Science and Big Data Analytics
• Certified in Pivotal Acceleration Labs (PAL) by Pivotal Cloud Foundry