© 2012 Deloitte Global Services Limited
© 2012 Deloitte Global Services Limited
Learning Strategy Framework

                                                                                                  Learning Strategy
         Business Strategy
                                                                                               Learning Culture
      Talent / People Strategy                                                                      Developing
                                                                                                      People
                                                                                                    Capabilities
                               Learning Strategy




Performance Indicators: how well has the learning strategy been executed?
                   Strategic alignment
                                                                 Effectiveness of                                   Efficiency of
      A    .
                   with Business
                   Objectives                      B.            Learning Solutions                C     .          Learning Solutions

Example Assessment Questions                  Example Assessment Questions                    Example Assessment Questions
• Do the learning solutions support the       • Are the right learning modalities chosen to   • What is the % of digital learning hours as
  business strategy?                            support the learning needs?                     part of total formal learning hours?
• Have the learning solutions been            • Do the learning solutions support the         • How is informal learning encouraged and
  prioritized to match business priorities?     unique learning needs of a diverse (and         supported?
• Do learning interventions enhance the         global) audience?                             • To what extent are curricula and vendors
  ‘learning culture’?                         • Do the learning solutions enhance people        optimized?
                                                performance and have an impact on the         • Does the organization use centralized
                                                business?                                       learning technology platforms?



     Business Excellence                           Learning Excellence                         Operational Excellence
 3                                                                                                           © 2012 Deloitte Global Services Limited
The Next Learning Framework
     10%
                                                              90%
   FORMAL
  LEARNING
                                                        INFORMAL LEARNING



                                                                                                           Innovation and
Physical Classroom           Social     Social Networking &   Micro-sharing &       Interactive video      crowdsourcing
                                        Expert directories    TweetChats
                            Learning


                                                                                                Co-create        Publish and
                                          Gaming & simulations        Online communities        with Wiki‟s   feedback on blogs
Virtual Classroom
    & Webinars
                     +
                          On-Demand
                           Learning
                                        Podcasts and      Job aids      Learning apps      Learning Videos      e-courses &
                                           e-books         & epss                                             recorded webinars
    Self Paced
Web Based Training

                             Career
                            Learning
   Online
assessments                            Career moves & assignments    Special projects     Feedback      Coaching & mentoring


   Planned
   Learning                                   Spontaneous Learning On-The-Job

                 2011 Next Learning Unwrapped, Nick van Dam
The Learning Modality Iceberg




2012: Nick van Dam
Professional Learning Design
                                                         Online Performance
                                                         Support
                                                         • Search
                                                         • KM/Learning Objects
                                                         • Self-Study Guides
                                                         • Referenceware
                                                         • Job Aids
                                                         • Electronic Performance
                                                           Support Systems

 Business               Knowledge/skill assessment
Requirements
                                                      Collaborative Learning
                                         Access to    • Communities of Practice
                              'Look-up" Knowledge     • Virtual Coaching & Mentoring
                                                      • Expert Networks
Performance                                           • Social Networks
Requirements                             Acquire      • Discussion Threads
                           'Must-Know„ Knowledge      • Chats
                                                      • Wiki’s                                  Blended
                                                      • Blogs                                    People
                                                                                               Capability
  Learning             Create and Share Knowledge                                             Development
Requirements                                                                                   Solutions


                                 Skill Development
                                                                e-Courses:
                                                                • Web Based Training
                                                                • Simulation and Game Based
Content & Task                                                  • Learning
  Analyses                                                      • Webinars
                                     Skill Practice             • Live Virtual Classroom
                                                                • 3D Virtual Campus
                                                                • Podcasts
                                                                • Video Based Learning
                                                                • Online Lectures




  2012: Nick van Dam
                                                      Physical Classroom
                                                      Learning
                                                      Solutions: Lecture/Presentation
                                                                 Classroom Facilitation
                                                                 Classroom Simulation
Learning delivery framework
                                                                                      Modality
                                                               E-Courseware and              Online Performance          Collaborative and
                                    Physical Classroom
                                                               Virtual Classroom             Support                     Social Learning

                                                                                             • Online diagnostic tools
                Knowledge/Skill     • Behavior observation
                                                                                             • Online tests
                Assessment                                                                   • Online quizzes

                                                                                             • Search                    •   Wiki
                                                                                             • Self-study guides         •   Blog
                                                                                             • E-Books                   •   Micro-blogging
                                                                                             • Electronic Performance    •   Social networking and
                Access to “Look-                                                                                             Expert directories
                                                                                               Support Systems
                up” Knowledge                                                                • Job aids
                                                                                             • Learning portals/
                                                                                               collections
                                                                                             • Knowledge Objects
Learning Goal




                                    • Lecture and assessment   •   Web-based training
                                    • Facilitated              •   Webinar
                Acquire “Must
                                                               •   Podcast
                Know”
                                                               •   E-Books
                Knowledge                                      •   Video-based learning
                                                               •   Virtual Classroom

                                    • Workshop                 • Virtual Classroom: break-                               •   Wiki
                                    • Action learning            out rooms and learning                                  •   Blog
                Create and Share                                 labs                                                    •   Micro-blogging
                Knowledge                                      • Action learning                                         •   Social network
                                                                                                                         •   Community of practice
                                                                                                                         •   Discussion thread

                                    • Facilitated simulation   • Interactive cases
                Skill Development                              • Simulation-based learning
                                                               • Game-based learning

                                    • Simulation               • Virtual classroom                                       • Virtual coaching and
                Skill Practice                                 • Simulation-based learning                                 mentoring
                                                               • Game-based learning                                     • Interactive video


         7
Best Practice:
       Solid Design of Online Learning Programs
                                Online Learning Continuum

                  People Remember(1)
More                                                                         • Simulation
                                                                             • Games
                        What they DO
                                                                             • Collaboration

                                                                         • live e-classes or e-seminars
                  What they SAY or WRITE                                 • Interactive e-courses
                                                                         • E-monitoring or e-coaching

                                                               • Webinars
                     What they HEAR and                        • Recorded live e-learning sessions
                             SEE

                                                         • E-Course with visuals
                        What they SEE                    • Online self-study guides
                                                         • Online PowerPoint presentations
                                                  • E-mail
                          What they               • E-documents
                           READ                   • E-whitepaper




Less                                      e-reading                                          e-learning


       © Nick Van Dam (2008)               Low                                                 High
       (1) Edgar dale (1969)                            Level of instructional Design
Blended Learning Designded Design of Leadership
Programs

   1            Email from          4                                         5
               Leadership—                  Skills Application On                 Skills Application On
           Welcome to Program                       the Job                               the Job
               and Invitation
           to Online Community

                 Webinar                         Classroom                        Application of skills




       2                                                                           Skills Application On
            Skills Application On   3       Skills Application On             6            the Job
                    the Job                         the Job



                                            Web Based Training                     (Virtual) Coaching
              Virtual Live Class


                                             Supported by Social and
                                        Collaborative Learning Applications
Effective Learning Solutions
Best Practice:
Focus on Quick Wins

Learning frameworks

  • 1.
    © 2012 DeloitteGlobal Services Limited
  • 2.
    © 2012 DeloitteGlobal Services Limited
  • 3.
    Learning Strategy Framework Learning Strategy Business Strategy Learning Culture Talent / People Strategy Developing People Capabilities Learning Strategy Performance Indicators: how well has the learning strategy been executed? Strategic alignment Effectiveness of Efficiency of A . with Business Objectives B. Learning Solutions C . Learning Solutions Example Assessment Questions Example Assessment Questions Example Assessment Questions • Do the learning solutions support the • Are the right learning modalities chosen to • What is the % of digital learning hours as business strategy? support the learning needs? part of total formal learning hours? • Have the learning solutions been • Do the learning solutions support the • How is informal learning encouraged and prioritized to match business priorities? unique learning needs of a diverse (and supported? • Do learning interventions enhance the global) audience? • To what extent are curricula and vendors ‘learning culture’? • Do the learning solutions enhance people optimized? performance and have an impact on the • Does the organization use centralized business? learning technology platforms? Business Excellence Learning Excellence Operational Excellence 3 © 2012 Deloitte Global Services Limited
  • 4.
    The Next LearningFramework 10% 90% FORMAL LEARNING INFORMAL LEARNING Innovation and Physical Classroom Social Social Networking & Micro-sharing & Interactive video crowdsourcing Expert directories TweetChats Learning Co-create Publish and Gaming & simulations Online communities with Wiki‟s feedback on blogs Virtual Classroom & Webinars + On-Demand Learning Podcasts and Job aids Learning apps Learning Videos e-courses & e-books & epss recorded webinars Self Paced Web Based Training Career Learning Online assessments Career moves & assignments Special projects Feedback Coaching & mentoring Planned Learning Spontaneous Learning On-The-Job 2011 Next Learning Unwrapped, Nick van Dam
  • 5.
    The Learning ModalityIceberg 2012: Nick van Dam
  • 6.
    Professional Learning Design Online Performance Support • Search • KM/Learning Objects • Self-Study Guides • Referenceware • Job Aids • Electronic Performance Support Systems Business Knowledge/skill assessment Requirements Collaborative Learning Access to • Communities of Practice 'Look-up" Knowledge • Virtual Coaching & Mentoring • Expert Networks Performance • Social Networks Requirements Acquire • Discussion Threads 'Must-Know„ Knowledge • Chats • Wiki’s Blended • Blogs People Capability Learning Create and Share Knowledge Development Requirements Solutions Skill Development e-Courses: • Web Based Training • Simulation and Game Based Content & Task • Learning Analyses • Webinars Skill Practice • Live Virtual Classroom • 3D Virtual Campus • Podcasts • Video Based Learning • Online Lectures 2012: Nick van Dam Physical Classroom Learning Solutions: Lecture/Presentation Classroom Facilitation Classroom Simulation
  • 7.
    Learning delivery framework Modality E-Courseware and Online Performance Collaborative and Physical Classroom Virtual Classroom Support Social Learning • Online diagnostic tools Knowledge/Skill • Behavior observation • Online tests Assessment • Online quizzes • Search • Wiki • Self-study guides • Blog • E-Books • Micro-blogging • Electronic Performance • Social networking and Access to “Look- Expert directories Support Systems up” Knowledge • Job aids • Learning portals/ collections • Knowledge Objects Learning Goal • Lecture and assessment • Web-based training • Facilitated • Webinar Acquire “Must • Podcast Know” • E-Books Knowledge • Video-based learning • Virtual Classroom • Workshop • Virtual Classroom: break- • Wiki • Action learning out rooms and learning • Blog Create and Share labs • Micro-blogging Knowledge • Action learning • Social network • Community of practice • Discussion thread • Facilitated simulation • Interactive cases Skill Development • Simulation-based learning • Game-based learning • Simulation • Virtual classroom • Virtual coaching and Skill Practice • Simulation-based learning mentoring • Game-based learning • Interactive video 7
  • 8.
    Best Practice: Solid Design of Online Learning Programs Online Learning Continuum People Remember(1) More • Simulation • Games What they DO • Collaboration • live e-classes or e-seminars What they SAY or WRITE • Interactive e-courses • E-monitoring or e-coaching • Webinars What they HEAR and • Recorded live e-learning sessions SEE • E-Course with visuals What they SEE • Online self-study guides • Online PowerPoint presentations • E-mail What they • E-documents READ • E-whitepaper Less e-reading e-learning © Nick Van Dam (2008) Low High (1) Edgar dale (1969) Level of instructional Design
  • 9.
    Blended Learning DesigndedDesign of Leadership Programs 1 Email from 4 5 Leadership— Skills Application On Skills Application On Welcome to Program the Job the Job and Invitation to Online Community Webinar Classroom Application of skills 2 Skills Application On Skills Application On 3 Skills Application On 6 the Job the Job the Job Web Based Training (Virtual) Coaching Virtual Live Class Supported by Social and Collaborative Learning Applications
  • 10.
  • 12.

Editor's Notes

  • #8 Consider adding a column for Knowledge Management – per Ann Kilbride 12/08/10