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  • 1. Presented by -: MahekDhoot
  • 2. Agenda
  • Approaches to Conflict Resolution
  • 5. WIN - WIN
    • Agreements are beneficial to all
    • 6. Mutually satisfying
    • 7. Calls for courage and consideration
  • WIN - LOSE
    • Authoritarian approach - If I must
    win you lose.
    • Prone to use position, power,
    possessions or
    personality to get their way
    • Does not work in relationships
    • 8. Works in low trust environment or in
    a truly competitive situation like a
    game
  • 9. LOSE-WIN
    • Let others get their way always
    • 10. Surrenders and is passive only to gain
    acceptance of others
    • Are willing to be exploited
    • 11. Display psychosomatic
    illness/disproportionate irritation and rage
  • 12. LOSE- LOSE
    • When two win-lose people get
    together the result is vindictiveness
    • Both destroy each other
    • 13. Murder is suicide
  • Contingency Approach
    • In a game use Win - Lose
    • 14. In relationships use Lose - Win (but
    not always)
    • In Most Situations Win - Win works
    best
    • Combination of approach and
    avoidance techniques work in all
    situations 
  • 15. AVOIDANCE TECHNIQUES
    RESIGNATION
    • Extreme avoidance where conflict is
    seen as part of reality arising out of
    vested, closed, unreasonable out group
    • Hope for the best
    • 16. Fatalistic
  • DIFFUSION
    • Aim is to subside negative emotions by
    buying time, appealing to rationale, and
    taking help of significant others
    • The out group is seen as open and
    interested in peace
  • 17. APPEASEMENT
    Bribe, concessions and sops are given to the other party to break resistance
  • 18. CONFRONTAION
    • Win-Lose orientation
    • 19. Attack-counter attack sequence
    • 20. Blocking
    • 21. Coercion
    • 22. Manipulation
    • 23. Used when out group is seen as unreasonable and not interested in peace
  • COMPROMISE 
    Bargaining to share gains when out group is seen as interested though closed
  • 24. ARBITRATION
    Out group is belligerent yet not completely closed -Third party is brought in to ‘Award’ peace.
  • 25. NEGOTIATIONS
    The most satisfactory solutions emerges when both jointly confront the problem and explore solutions
  • 26. EFFECTIVE NEGOTIATIONS
    • Cost analysis of status quo
    • 27. Benefits of Win-Win agreement
    • 28. Minimum negative emotions and maximum positive feelings by depersonalizing
    • 29. Use of neutral language, facts,problem focus.
    • 30. Reduces time pressure
    • 31. Increases proximity and interaction
    • 32. Creative Win-Win solutions emerge