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How to manage conflict


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How to manage conflict

  1. 1. How to manage conflict Done by Shamoi Pakita
  2. 2. Content • Introduction • Conflict resolution guidelines • Strategies to manage conflict forcing accommodation avoiding compromising collaborating • Pros of the conflict • Conclusion
  3. 3. Title Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict - alternatives to passive or aggressive responses, alternatives to violence. Dorothy Thompson
  4. 4. Introduction • Nowadays nearly everyone encounters conflicts in their life. • Conflict arises from differences - it occurs whenever people disagree over their values and assumptions, motivations and perceptions, ideas and desires. • It is important to know how to manage conflict effectively. Conflict management is one of many coping skills that make day-to-day living easier.
  5. 5. Conflict resolution guidelines • Be aware of and respectful of differences Avoiding disrespectful words and actions. • Improve your nonverbal communication skills Eye contact, facial expression, tone of voice, posture, touch, and gestures • Use humor and play to deal with challenges. Laugh with the other person, not at them. • Try not to use the words "you", “why”. Use “I”, open-ended questions, "I understand" instead. This will help you to avoid blaming. • Control your emotions and behaviour
  6. 6. Thomas-Kilmann Conflict Instrument • Forcing • Accommodating • Avoiding • Compromising • Collaborating.
  7. 7. Forcing • Implies to use formal authority to satisfy your concerns without paying attention to the other person's concerns. • A win-lose strategy • Use when you have a very strong conviction about your position
  8. 8. Accomodating • Indicates a willingness to meet the needs of others at the expense of your own needs. • A lose-win strategy • Employ it when you are going to have another useful approach in the near future.
  9. 9. Avoiding • Not paying attention to the conflict and not taking any action to resolve it. • A lose-lose situation. • Apply it if it is clear that the conflict is not worth the effort to argue.
  10. 10. Compromising • “Meeting in the middle”, attempting to resolve the conflict by identifying a solution that is partially satisfactory to both parties but completely satisfactory to neither. • A lose-lose strategy, • The best option when either time is short or total agreement seems to be impossible.
  11. 11. Collaborating • Means to cooperate with the other party in order to understand their concerns in an effort to find a mutually satisfying solution. • A win-win situation • Use when you need more sustainable resolution of the conflict
  12. 12. Once again... • As a rule, collaboration is the way to deal with important issues, whereas forcing can sometimes be appropriate if time is an issue. For moderately important issues, compromising can lead to quick solutions which are not the optimal ones, so collaboration is probably better. Finally, accommodating is the best approach for unimportant issues as it leads to quick resolution without straining the relationship.
  13. 13. Pros of a conflict It is important to keep in mind that conflict does have a positive side. As long as it is resolved effectively, it can promote: • Collaboration • Increase performance • Foster creativity • Build deeper relationships Thus leading to personal and professional growth.
  14. 14. Conclusion • Conflicts are natural, normal, and inevitable occurrences in our everyday life. • They are unavoidable, so, try to learn to deal with them in a healthy way to avoid hurt feelings, discomforts, resentments, and break-ups.
  15. 15. And the last advice… Be a man of culture