Strategies

is the process of resolving
a dispute by addressing and meeting at least some of each side’s needs and concerns

it’s an indispensable process to
create a productive work place and effective team dynamics

Kenneth Thomas & Ralph Kilmann
identified conflict resolution styles that vary in their degrees of

Kenneth Thomas & Ralph Kilmann
identified conflict styles that vary in their degrees of & * Thomas-Kilmann Conflict Mode Instrument http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki

Extent to which the individual
attempts to satisfy and consider the other indivduals’s issues AA

Extent to which the individual
attempts to satisfy own concerns @

Once you grasp the different
styles, you can think about your , learn how you need to and think about the approach for each situation

Accommodating

Accommodating
Avoiding

Accommodating
Avoiding

Is both assertive and cooperative

You try to meet the
needs of all people involved.

Cooperate effectively and acknowledge that
everyone is important.

Best used to bring together
a variety of viewpoints to get the best solution

Best used to bring together
a variety of viewpoints to get the best solution OR when the situation is too important for a trade-off.

Accommodating

Accommodating

Accommodating

Accommodating

Accommodating

Avoiding

Avoiding
Is unassertive & uncooperative

Avoiding
Avoiding the conflict entirely

Avoiding Best used when the
conflict is not important

& when wining is impossible
& you perceive that change won’t occur

Avoiding Best used to reduce
tensions and get back to productive levels and regain harmony and composure

Lets Recap

Accommodating
Avoiding

conflict resolution styles most useful
in different situations.

personal predispositions and the requirements
of the situations

the requirements of the specific
situation and the skills by which you manage the situation

Thanks!

Conflict Resolution http://www.pon.harvard.edu/category/daily/conflict-resolution/ Conflict Resolution:
the Thomas-Kilmann Model http://www.managetrainlearn.com/page/conflict-resolution-model An Overview of the Thomas-Kilmann Conflict Mode Instrument http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki Thomas–Kilmann Instrument Kenneth W. Thomas and Ralph H. Kilmann PR O F I L E A N D I N T ERPRE T I V E RE P O RT https://www.cpp.com/pdfs/smp248248.pdf Slide 1 http://www.flickr.com/photos/pinguino/5285257494/sizes/m/in/photolist-943jVd-7SX6En-83Ag6B-7CtMme-9KZ52b-9KZ54w- 9KZ55A-9rGw1W-9xnuWE-cfqmdJ-dybXaa-9iz36c-9iCagN-9iz332-8g7HN4-9StK1a-9SwCsw-9SwD8E-9SwCHw-9StJVD- 9SwCzA-9StJw6-9SwCQo-9StJSF-9SwCCQ-9SwCnE-e2zAZA-9StJL6-9StJJi-8YRW1Z-atP8uv-9hveWW-dYh6zL-9idPUX-9idMJZ- 7RZVxk-7UBGmZ-bytwnE-8nLmMh-8nHegF-doZ91V-9jvrJb-8ZuPFX-choNVf-fLVc4G/ Slide 16 http://www.flickr.com/photos/waynewilkinson/7828705724/sizes/m/in/photolist-cVNasU-bmA8kb-7kq59F-8tg7XN-tBU5-Hhkoy-7yreA9-7yreyG-4CtFxg- 6vm2xF-5Qbj4K-4tP6FW-bXdYi5-9KAJix-5sJMQ8-39kAk1-6oFwkv-9gLSbD-8krxv9-mr19z-dekik6-8qFSso-chYC7y-6eEt1c-5ccejr-5ccfz6-4kMocr-7TQep6-aVzSjF- aVzSgR-aVzSqg-aVzSs8-aVzSfM-aVzSt6-aVzStr-aVzSpx-aVzSp4-aVzSiP-aVzSre-aVzSmt-8rRXHb-dbK7zn-69U943-7AYuh7-e6eCku-375zuh-7KzVJL-77sQEj- 9Ru15h-36ZS6c-4qN7uY/ Slide 19 http://www.flickr.com/photos/donkeyhotey/5526726905/sizes/m/in/photolist-9qnVmV-dmZA3D-8x13Li-8x43SS-7NrUQT- a9NQpx-aahyiB-c1jEEb-dATASs-9PjFaX-dDCYio-aEmzBJ-9iSGpX-cHLTd1-9PRRtk-dfPZq5-dz8XkD-93yPnw-9GuUw6-9cxbzG- 93uBgC-agt7Ya-9u4ocT-dp7nTf-dTa4PV-dBudYY-8SRbbv-83Szsw-ecjoR4-7Px8D6-8KyKeM-9UzHbV-dkdVfp-cQVnbw-7HMd8e- dq2xjr-dRZCiQ-8pNCMU-8w67c8-e4JvCV-aKd85e-aKd2Sk-aKd8a4-9hAELY-biJPQe-biJP8T-fCB5Z8/

Slide 24 People http://www.flickr.com/photos/a-barth/1439750542/sizes/m/in/photolist-3ce6Fd-3ifpTh-3BfdbZ-3EfTWY-3KJxxH-43DPY2-49Jnio- 4a9QZa-4f3ZA6-4fUsNL-4hMdXi-4mMUF9-4rsMpu-4rZ9W9-4sbAmj-4sbGuG-4tQov5-4uURH9-4xADKG-4z85DJ-4z87ph-4zJdy3-4zJdBU-
4DVe7d-4HC14H-4MJnQ5-4NGfes-4PXuhC-4PXuPQ-4QyQVL-4RGuub-4SM9Y4-4UK6PC-4V5FXf-4YZRcC-53utpX-562jV7-56PQt8-5chHt5- 5cpCqq-5k4bWR-5mXs5w-5nuJGH-5otRLQ-5tJYof-5zAtFp-5zPdFZ-5BSUmn-5CiMHX-5FXRwc-5KGDiS Slide 28 http://www.flickr.com/photos/madametussauds/3031436141/sizes/m/in/photolist-5BSUmn-5FXRwc-5LNMsp-5V6Hio-5VX2K7-5Xj2Ud- 62EFTg-62Z5oB-64neGf-697rbg-6axRBo-6c4aAb-6cDcik-6cYuNA-6iE9dr-6jiMiV-6jiPdZ-6jnY41-6jnYws-6jnZ1f-6jo1t3-6jo1UE-6jo3pL- 6mTjYX-6oYjJa-6rLSdi-6sr6Xg-6sr8CB-6svf7W-6svgQA-6sviv1-6tT79X-6uvuSK-6uvBct-6vL3KK-6xEV1G-6y9Es2-6Fju79-6FVjc7-6N3uhv- 6SFCeP-6TG1hK-6TG1pR-6ZHw7x-6ZMtfS-6ZMvfA-71woiB-72vrgc-72weav-72APm5-72HfdT/ Slide 35 http://farm2.staticflickr.com/1107/4728601014_a5bb506d1b.jpg Slide 36 http://www.flickr.com/photos/15923063@N00/4417825659/in/photolist-7JovDV-7S36PL-7RYS48-7RYT4F-7RYTuX-7S37yj-7S37Rf-7S37ij-7S37qJ-7S38jC-7S36Fy-7S36xj- 7RYSV6-7S36Yw-7RYTnr-7RYSB8-94fdTX-dhpy1K-areapu-dtt4Qm-d9jQao-7Br2YF-8qhVqg-edcqeA-e66MoD-eeNvmB-9vscKG-8qm5eE-eeZ5aH-8Nh4g6-7MoqJZ-9kq5SQ- bYpgT7-bYpgKw-dhpATH-8bCyTR-dhpD2e-7UNkQj-8kDnHQ-dcmXyL-dpeCHq-bz5SqW-bX1FcD-8Vxrcu-8VxtZq-8VxraY-8VurMV-8LeH58-7GDGvG-7W9Shs-8FW4UJ Slide 39 http://www.flickr.com/photos/jinterwas/5390522344/sizes/m/in/photolist-9dkQuq-awjXgP-8FK8GR-9AU8FG-awjXmF-9yV5Vj- cCJFgS-dYWvrZ-e2GVz1-9q8L7z-d3XBqG-awnEqU-9qnVmV-dmZA3D-8x13Li-8x43SS-7NrUQT-a9NQpx-aahyiB-c1jEEb-dATASs-9PjFaX- dDCYio-aEmzBJ-9iSGpX-cHLTd1-9PRRtk-dfPZq5-7LMm2y-fhnSW4-7Rj1Cg-93yPnw-9GuUw6-9cxbzG-93uBgC-agt7Ya-9u4ocT-dp7nTf- dTa4PV-dBudYY-8SRbbv-83Szsw-ecjoR4-7Px8D6-8KyKeM-9UzHbV-dkdVfp-cQVnbw-7HMd8e-dq2xjr-dRZCiQ/ Slide 45 and 46 http://www.flickr.com/photos/marfis75/3518128327/sizes/m/in/photolist-6mTjYX-6oYjJa-6sr6Xg-6sr8CB-6svf7W-6svgQA-6sviv1-6tT79X- 6uvuSK-6uvBct-6Fju79-6SFCeP-6TG1hK-6TG1pR-71woiB-72vrgc-72weav-72APm5-72HfdT-72Z4wb-7321qg-73Q4RY-77Ydbe-7ddUkr- 7eUSAf-7gnmtr-7gnn2a-7griuG-7grjts-7nFLpw-7ooHbB-7rqed8-7x9MJF-9qnyQ2-9qnyYD-9qqEM9-9qqBc1-9nnebu-9nne71-9njb1r-fS4krb- fHYh5i-dcdpUU-8ovy9r-bgxoei-dF4Szc-anVFU7-dELtqB-9NbttE-9N8Pip-9N8Kur/