Conflict Resolution Strategies

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confict resulotion strategies in workplace
TKI
5 conflict resolution styles

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Conflict Resolution Strategies

  1. Strategies
  2. is the process of resolving a dispute by addressing and meeting at least some of each side’s needs and concerns
  3. it’s an indispensable process to create a productive work place and effective team dynamics
  4. Kenneth Thomas & Ralph Kilmann identified conflict resolution styles that vary in their degrees of
  5. Kenneth Thomas & Ralph Kilmann identified conflict styles that vary in their degrees of & * Thomas-Kilmann Conflict Mode Instrument http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki
  6. Extent to which the individual attempts to satisfy and consider the other indivduals’s issues AA
  7. Extent to which the individual attempts to satisfy own concerns @
  8. Once you grasp the different styles, you can think about your , learn how you need to and think about the approach for each situation
  9. Accommodating
  10. Accommodating Avoiding
  11. Accommodating Avoiding
  12. Is both assertive and cooperative
  13. You try to meet the needs of all people involved.
  14. Cooperate effectively and acknowledge that everyone is important.
  15. Best used to bring together a variety of viewpoints to get the best solution
  16. Best used to bring together a variety of viewpoints to get the best solution OR when the situation is too important for a trade-off.
  17. Accommodating
  18. Accommodating
  19. Accommodating
  20. Accommodating
  21. Accommodating
  22. Avoiding
  23. Avoiding Is unassertive & uncooperative
  24. Avoiding Avoiding the conflict entirely
  25. Avoiding Best used when the conflict is not important
  26. & when wining is impossible & you perceive that change won’t occur
  27. Avoiding Best used to reduce tensions and get back to productive levels and regain harmony and composure
  28. Lets Recap
  29. Accommodating Avoiding
  30. conflict resolution styles most useful in different situations.
  31. personal predispositions and the requirements of the situations
  32. the requirements of the specific situation and the skills by which you manage the situation
  33. Thanks!
  34. Conflict Resolution http://www.pon.harvard.edu/category/daily/conflict-resolution/ Conflict Resolution: the Thomas-Kilmann Model http://www.managetrainlearn.com/page/conflict-resolution-model An Overview of the Thomas-Kilmann Conflict Mode Instrument http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki Thomas–Kilmann Instrument Kenneth W. Thomas and Ralph H. Kilmann PR O F I L E A N D I N T ERPRE T I V E RE P O RT https://www.cpp.com/pdfs/smp248248.pdf Slide 1 http://www.flickr.com/photos/pinguino/5285257494/sizes/m/in/photolist-943jVd-7SX6En-83Ag6B-7CtMme-9KZ52b-9KZ54w- 9KZ55A-9rGw1W-9xnuWE-cfqmdJ-dybXaa-9iz36c-9iCagN-9iz332-8g7HN4-9StK1a-9SwCsw-9SwD8E-9SwCHw-9StJVD- 9SwCzA-9StJw6-9SwCQo-9StJSF-9SwCCQ-9SwCnE-e2zAZA-9StJL6-9StJJi-8YRW1Z-atP8uv-9hveWW-dYh6zL-9idPUX-9idMJZ- 7RZVxk-7UBGmZ-bytwnE-8nLmMh-8nHegF-doZ91V-9jvrJb-8ZuPFX-choNVf-fLVc4G/ Slide 16 http://www.flickr.com/photos/waynewilkinson/7828705724/sizes/m/in/photolist-cVNasU-bmA8kb-7kq59F-8tg7XN-tBU5-Hhkoy-7yreA9-7yreyG-4CtFxg- 6vm2xF-5Qbj4K-4tP6FW-bXdYi5-9KAJix-5sJMQ8-39kAk1-6oFwkv-9gLSbD-8krxv9-mr19z-dekik6-8qFSso-chYC7y-6eEt1c-5ccejr-5ccfz6-4kMocr-7TQep6-aVzSjF- aVzSgR-aVzSqg-aVzSs8-aVzSfM-aVzSt6-aVzStr-aVzSpx-aVzSp4-aVzSiP-aVzSre-aVzSmt-8rRXHb-dbK7zn-69U943-7AYuh7-e6eCku-375zuh-7KzVJL-77sQEj- 9Ru15h-36ZS6c-4qN7uY/ Slide 19 http://www.flickr.com/photos/donkeyhotey/5526726905/sizes/m/in/photolist-9qnVmV-dmZA3D-8x13Li-8x43SS-7NrUQT- a9NQpx-aahyiB-c1jEEb-dATASs-9PjFaX-dDCYio-aEmzBJ-9iSGpX-cHLTd1-9PRRtk-dfPZq5-dz8XkD-93yPnw-9GuUw6-9cxbzG- 93uBgC-agt7Ya-9u4ocT-dp7nTf-dTa4PV-dBudYY-8SRbbv-83Szsw-ecjoR4-7Px8D6-8KyKeM-9UzHbV-dkdVfp-cQVnbw-7HMd8e- dq2xjr-dRZCiQ-8pNCMU-8w67c8-e4JvCV-aKd85e-aKd2Sk-aKd8a4-9hAELY-biJPQe-biJP8T-fCB5Z8/
  35. Slide 24 People http://www.flickr.com/photos/a-barth/1439750542/sizes/m/in/photolist-3ce6Fd-3ifpTh-3BfdbZ-3EfTWY-3KJxxH-43DPY2-49Jnio- 4a9QZa-4f3ZA6-4fUsNL-4hMdXi-4mMUF9-4rsMpu-4rZ9W9-4sbAmj-4sbGuG-4tQov5-4uURH9-4xADKG-4z85DJ-4z87ph-4zJdy3-4zJdBU- 4DVe7d-4HC14H-4MJnQ5-4NGfes-4PXuhC-4PXuPQ-4QyQVL-4RGuub-4SM9Y4-4UK6PC-4V5FXf-4YZRcC-53utpX-562jV7-56PQt8-5chHt5- 5cpCqq-5k4bWR-5mXs5w-5nuJGH-5otRLQ-5tJYof-5zAtFp-5zPdFZ-5BSUmn-5CiMHX-5FXRwc-5KGDiS Slide 28 http://www.flickr.com/photos/madametussauds/3031436141/sizes/m/in/photolist-5BSUmn-5FXRwc-5LNMsp-5V6Hio-5VX2K7-5Xj2Ud- 62EFTg-62Z5oB-64neGf-697rbg-6axRBo-6c4aAb-6cDcik-6cYuNA-6iE9dr-6jiMiV-6jiPdZ-6jnY41-6jnYws-6jnZ1f-6jo1t3-6jo1UE-6jo3pL- 6mTjYX-6oYjJa-6rLSdi-6sr6Xg-6sr8CB-6svf7W-6svgQA-6sviv1-6tT79X-6uvuSK-6uvBct-6vL3KK-6xEV1G-6y9Es2-6Fju79-6FVjc7-6N3uhv- 6SFCeP-6TG1hK-6TG1pR-6ZHw7x-6ZMtfS-6ZMvfA-71woiB-72vrgc-72weav-72APm5-72HfdT/ Slide 35 http://farm2.staticflickr.com/1107/4728601014_a5bb506d1b.jpg Slide 36 http://www.flickr.com/photos/15923063@N00/4417825659/in/photolist-7JovDV-7S36PL-7RYS48-7RYT4F-7RYTuX-7S37yj-7S37Rf-7S37ij-7S37qJ-7S38jC-7S36Fy-7S36xj- 7RYSV6-7S36Yw-7RYTnr-7RYSB8-94fdTX-dhpy1K-areapu-dtt4Qm-d9jQao-7Br2YF-8qhVqg-edcqeA-e66MoD-eeNvmB-9vscKG-8qm5eE-eeZ5aH-8Nh4g6-7MoqJZ-9kq5SQ- bYpgT7-bYpgKw-dhpATH-8bCyTR-dhpD2e-7UNkQj-8kDnHQ-dcmXyL-dpeCHq-bz5SqW-bX1FcD-8Vxrcu-8VxtZq-8VxraY-8VurMV-8LeH58-7GDGvG-7W9Shs-8FW4UJ Slide 39 http://www.flickr.com/photos/jinterwas/5390522344/sizes/m/in/photolist-9dkQuq-awjXgP-8FK8GR-9AU8FG-awjXmF-9yV5Vj- cCJFgS-dYWvrZ-e2GVz1-9q8L7z-d3XBqG-awnEqU-9qnVmV-dmZA3D-8x13Li-8x43SS-7NrUQT-a9NQpx-aahyiB-c1jEEb-dATASs-9PjFaX- dDCYio-aEmzBJ-9iSGpX-cHLTd1-9PRRtk-dfPZq5-7LMm2y-fhnSW4-7Rj1Cg-93yPnw-9GuUw6-9cxbzG-93uBgC-agt7Ya-9u4ocT-dp7nTf- dTa4PV-dBudYY-8SRbbv-83Szsw-ecjoR4-7Px8D6-8KyKeM-9UzHbV-dkdVfp-cQVnbw-7HMd8e-dq2xjr-dRZCiQ/ Slide 45 and 46 http://www.flickr.com/photos/marfis75/3518128327/sizes/m/in/photolist-6mTjYX-6oYjJa-6sr6Xg-6sr8CB-6svf7W-6svgQA-6sviv1-6tT79X- 6uvuSK-6uvBct-6Fju79-6SFCeP-6TG1hK-6TG1pR-71woiB-72vrgc-72weav-72APm5-72HfdT-72Z4wb-7321qg-73Q4RY-77Ydbe-7ddUkr- 7eUSAf-7gnmtr-7gnn2a-7griuG-7grjts-7nFLpw-7ooHbB-7rqed8-7x9MJF-9qnyQ2-9qnyYD-9qqEM9-9qqBc1-9nnebu-9nne71-9njb1r-fS4krb- fHYh5i-dcdpUU-8ovy9r-bgxoei-dF4Szc-anVFU7-dELtqB-9NbttE-9N8Pip-9N8Kur/

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