Strategies

is the process of resolving a dispute by
addressing and meeting at least some of
each side’s needs and concerns

it’s an indispensable process to create a
productive work place and effective team
dynamics

Kenneth Thomas & Ralph Kilmann
identified
conflict resolution styles that vary
in their degrees of

Kenneth Thomas & Ralph Kilmann
identified
conflict styles that vary
in their degrees of
& *
Thomas-Kilmann Conflict Mode Instrument http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki

Extent to which the individual attempts
to satisfy and consider the other
indivduals’s issues
AA

Extent to which the individual attempts
to satisfy own concerns
@

Once you grasp the different
styles, you can think about your
, learn how you
need to and think
about the
approach for each situation

Accommodating

Accommodating
Avoiding

Accommodating
Avoiding

Is both assertive and cooperative

You try to meet the needs of all people
involved.

Cooperate effectively and acknowledge that
everyone is important.

Best used to bring together a variety of
viewpoints to get the best solution

Best used to bring together a variety of
viewpoints to get the best solution OR when the
situation is too important for a trade-off.

Accommodating

Accommodating

Accommodating

Accommodating

Accommodating

Avoiding

Avoiding
Is unassertive & uncooperative

Avoiding
Avoiding the conflict entirely

Avoiding
Best used when the conflict
is not important

& when wining is impossible & you
perceive that change won’t occur

Avoiding
Best used to reduce tensions and
get back to productive levels and
regain harmony and composure

Lets Recap

Accommodating
Avoiding

conflict resolution styles
most useful in different
situations.

personal predispositions and the
requirements of the situations

the requirements of the specific situation
and the skills by which you manage the
situation

Thanks!

Conflict Resolution
http://www.pon.harvard.edu/category/daily/conflict-resolution/
Conflict Resolution: the Thomas-Kilmann Model
http://www.managetrainlearn.com/page/conflict-resolution-model
An Overview of the Thomas-Kilmann Conflict Mode Instrument
http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki
Thomas–Kilmann Instrument Kenneth W. Thomas and Ralph H. Kilmann PR O F I L E A N D I N T ERPRE T I V E
RE P O RT
https://www.cpp.com/pdfs/smp248248.pdf
Slide 1
http://www.flickr.com/photos/pinguino/5285257494/sizes/m/in/photolist-943jVd-7SX6En-83Ag6B-7CtMme-9KZ52b-9KZ54w-
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9SwCzA-9StJw6-9SwCQo-9StJSF-9SwCCQ-9SwCnE-e2zAZA-9StJL6-9StJJi-8YRW1Z-atP8uv-9hveWW-dYh6zL-9idPUX-9idMJZ-
7RZVxk-7UBGmZ-bytwnE-8nLmMh-8nHegF-doZ91V-9jvrJb-8ZuPFX-choNVf-fLVc4G/
Slide 16
http://www.flickr.com/photos/waynewilkinson/7828705724/sizes/m/in/photolist-cVNasU-bmA8kb-7kq59F-8tg7XN-tBU5-Hhkoy-7yreA9-7yreyG-4CtFxg-
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9Ru15h-36ZS6c-4qN7uY/
Slide 19
http://www.flickr.com/photos/donkeyhotey/5526726905/sizes/m/in/photolist-9qnVmV-dmZA3D-8x13Li-8x43SS-7NrUQT-
a9NQpx-aahyiB-c1jEEb-dATASs-9PjFaX-dDCYio-aEmzBJ-9iSGpX-cHLTd1-9PRRtk-dfPZq5-dz8XkD-93yPnw-9GuUw6-9cxbzG-
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Slide 24
People http://www.flickr.com/photos/a-barth/1439750542/sizes/m/in/photolist-3ce6Fd-3ifpTh-3BfdbZ-3EfTWY-3KJxxH-43DPY2-49Jnio-
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Slide 28
http://www.flickr.com/photos/madametussauds/3031436141/sizes/m/in/photolist-5BSUmn-5FXRwc-5LNMsp-5V6Hio-5VX2K7-5Xj2Ud-
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Slide 35 http://farm2.staticflickr.com/1107/4728601014_a5bb506d1b.jpg
Slide 36
http://www.flickr.com/photos/15923063@N00/4417825659/in/photolist-7JovDV-7S36PL-7RYS48-7RYT4F-7RYTuX-7S37yj-7S37Rf-7S37ij-7S37qJ-7S38jC-7S36Fy-7S36xj-
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Slide 39 http://www.flickr.com/photos/jinterwas/5390522344/sizes/m/in/photolist-9dkQuq-awjXgP-8FK8GR-9AU8FG-awjXmF-9yV5Vj-
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dDCYio-aEmzBJ-9iSGpX-cHLTd1-9PRRtk-dfPZq5-7LMm2y-fhnSW4-7Rj1Cg-93yPnw-9GuUw6-9cxbzG-93uBgC-agt7Ya-9u4ocT-dp7nTf-
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Slide 45 and 46
http://www.flickr.com/photos/marfis75/3518128327/sizes/m/in/photolist-6mTjYX-6oYjJa-6sr6Xg-6sr8CB-6svf7W-6svgQA-6sviv1-6tT79X-
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fHYh5i-dcdpUU-8ovy9r-bgxoei-dF4Szc-anVFU7-dELtqB-9NbttE-9N8Pip-9N8Kur/